• Reading, developing, and managing the performance of LG Factory Service Technicians in the areas of pending case management, behaviors that drive customer satisfaction, best practices for safety and quality repairs, etc. • Managing the technician’s pending repair case load, scheduling activities, and compliance to repair appointment times provided to customers. • Preparing individual technician development plans based on observation of technician performance directly, and as observed through qualitative (customer satisfaction survey) and quantitative indexes. (Repair time, First visit repair rate, on-time rate, etc.) • Supporting technicians in the areas of: Policy and Procedure guidance, systems training, issue, and exception case resolution. • Participating in field riding activities with technicians for observation, confirmation of adherence to safety and departmental procedures, and technician capability development. • Provide LG all departmental support as single point of contact for all service issues within your coverage area, managing escalations through to completion and reviewing for process improvement. • Acknowledge emails within 24 business hours – Providing answers or ETA for same • Review pending Service Power labor/mileage requests – Maintain 24-hour average response rate. • Chair weekly conference calls covering agenda items with DMST, various levels of ASC account leadership, and provide weekly update to RSM of key issues to report to senior leadership. • Analysis of qualitative and quantitative performance data – Set account goals – Communicate routinely with account leadership/Drive for Continuous Improvement, provide performance management when needed. • Partner with warranty claims team (ASC & LG) – Provide approvals as needed. • Provide weekly district performance summary – Reporting to LG leadership. • Up to 40% travel within the assigned markets, supporting and developing technicians’ capabilities and visiting office locations of ASC to offer support when needed to improve performance.

• Drive top-line sales growth and like-to-like (LTL) performance by improving conversion, UPT, productivity, and charms contribution while protecting margins through disciplined discounting. • Manage store-level profitability through regular review of P&Ls, identifying risks and driving corrective actions to improve financial performance. • Lead Store Managers and frontline teams by strengthening their capability, driving accountability, ensuring optimal staffing, and maintaining low attrition. • Maintain strong operational excellence by ensuring 100% adherence to SOPs, customer experience standards, audits, and statutory compliance across all stores. • Track inventory health through accuracy, sell-through, shrinkage control, aged stock reduction, replenishment planning, and inter-store transfers. • Execute global and local visual merchandising guidelines, ensuring timely rollout of campaigns, launches, and premium brand presentation. • Support new store launches and stabilization while providing local market insights, managing escalations, and coordinating with internal and external stakeholders.

• The Senior Manager, Data Center CSA & Permitting leads the design, coordination, and delivery of civil, structural, and architectural (CSA) scope, along with permitting strategy and execution, across data center projects. • This role ensures that site development, building design, and regulatory approvals are aligned to support efficient, compliant, and scalable project delivery. • In addition to technical and project leadership, this individual manages and develops a team—driving consistency in standards, processes, and execution across a growing portfolio of data center projects.

• Serve as the primary owner of product review and ratings health across all channel listings, driving customer confidence and conversion by optimizing existing review programs and implementing new initiatives that increase positive and decrease negative reviews. • Define and execute channel-specific review strategies while acting as a forcing function across internal stakeholders and brand partners to eliminate root cause issues leading to poor reviews. • Partner cross-functionally to build a company-wide culture that understands the importance of reviews, and own all reporting and analytics to communicate a compelling story around reviews performance and business impact — including incremental GMV, listing conversion, and traffic. • Guide the vision for review operations, improving the effectiveness and efficiency of task workflows and driving labor efficiency across the team. • Lead the Review Programs team, fostering a high-performing, engaged culture and creating an environment where team members are motivated to deliver meaningful results for the business and its brand partners.