• Drive top-line sales growth and like-to-like (LTL) performance by improving conversion, UPT, productivity, and charms contribution while protecting margins through disciplined discounting. • Manage store-level profitability through regular review of P&Ls, identifying risks and driving corrective actions to improve financial performance. • Lead Store Managers and frontline teams by strengthening their capability, driving accountability, ensuring optimal staffing, and maintaining low attrition. • Maintain strong operational excellence by ensuring 100% adherence to SOPs, customer experience standards, audits, and statutory compliance across all stores. • Track inventory health through accuracy, sell-through, shrinkage control, aged stock reduction, replenishment planning, and inter-store transfers. • Execute global and local visual merchandising guidelines, ensuring timely rollout of campaigns, launches, and premium brand presentation. • Support new store launches and stabilization while providing local market insights, managing escalations, and coordinating with internal and external stakeholders.

• The Senior Manager, Data Center CSA & Permitting leads the design, coordination, and delivery of civil, structural, and architectural (CSA) scope, along with permitting strategy and execution, across data center projects. • This role ensures that site development, building design, and regulatory approvals are aligned to support efficient, compliant, and scalable project delivery. • In addition to technical and project leadership, this individual manages and develops a team—driving consistency in standards, processes, and execution across a growing portfolio of data center projects.

• Serve as the primary owner of product review and ratings health across all channel listings, driving customer confidence and conversion by optimizing existing review programs and implementing new initiatives that increase positive and decrease negative reviews. • Define and execute channel-specific review strategies while acting as a forcing function across internal stakeholders and brand partners to eliminate root cause issues leading to poor reviews. • Partner cross-functionally to build a company-wide culture that understands the importance of reviews, and own all reporting and analytics to communicate a compelling story around reviews performance and business impact — including incremental GMV, listing conversion, and traffic. • Guide the vision for review operations, improving the effectiveness and efficiency of task workflows and driving labor efficiency across the team. • Lead the Review Programs team, fostering a high-performing, engaged culture and creating an environment where team members are motivated to deliver meaningful results for the business and its brand partners.

• Lead Global Support Operations: Take full ownership of the NPN Portal support and onboarding functions, managing a high-volume environment that resolves over 13,000+ external support cases and hundreds of internal applications annually. • Architect AI-Driven Support: Drive the strategy to build and deploy AI agents and automation to complement existing team members, ultimately establishing a 24/7 service model for our global users. • Manage Regional Teams: Provide direct leadership and mentorship to our operations support team in Pune, India, ensuring alignment with HQ objectives. • Optimize Partner Onboarding: Enhance the end-to-end onboarding journey for thousands of monthly new users, including future foundational training initiatives for developers within our ecosystem. • Strategic Realignment: Partner with Senior Leadership to transition daily support management away from the Business System Analyst team, allowing them to focus on foundational NPN architecture. • Collaborate with team members from different areas to develop business requirements. Build processes and deploy system improvements that improve ease of doing business with NVIDIA.