Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what it's like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
Group Sales Agent
Location
United States
Posted
57 days ago
Salary
0
Seniority
Mid Level
Job Description
Group Sales Agent
SeaWorld
Role Description As a Group Sales Agent, you have the exciting opportunity to engage with Youth and General Groups for a SeaWorld Parks and Entertainment park, as well as assisting Resellers. You’ll take on a variety of responsibilities to meet our internal and external guests’ expectations, while maximizing our revenue. You will: - Provide exceptional, professional guest service over the phones and in person - Handle inbound Group Sales and Education calls, assisting Resellers, Youth, and General Groups in booking their reservations in addition to answering general questions about the Park - Understand customer needs and proactively provide “upsell” opportunities during the booking process - Engage in outbound call and email campaigns to rebook Group business from previous year(s) and build sales funnel with new leads from provided lists - Understand and work on improving booking processes for guests to ensure seamless experience, easily change orders and purchase “upsells” - Work with Park on processes to ensure best day-of experience for guests - Create and maintain insightful reporting as needed to aid in strategic decisions - Process orders, research and solve problems that may occur within Group bookings - Perform data entry on new and existing contracted and non-contracted accounts - Process Hard Stock (BOCA) Group and Reseller ticket orders and in-park ticket requests - Process all payments including depositing check payments - Prepare orders for shipment with FedEx or pick up at Advance Sales ticket window - Reconcile daily MPR payments and report to Finance - EZTicket Support for all clients via phone and email - Administer several Outlook mailboxes, both internal and guest-facing - Data entry of every Group inquiry and booking in Delphi for tracking and reporting purposes as well as order entry in SAP - Point of Contact for refunds - Test orders for all parks - Assist Community Relations with all approved Donation Requests - Work with Manager and other departments to ensure smooth operation between different stakeholders in the Company - Assist in “as-needed” department activities such as working events, creating proposals, liaison with other departments, etc. - Other duties as assigned by management Qualifications - Must have a high school diploma or equivalent - Must be at least 18 years old - Must have at least 1 year customer service and sales experience - Must have working knowledge of Microsoft Office Suite - Must have excellent written and verbal communication skills - Must have excellent organizational skills and be able to work independently, and on a team - Must be able to maintain a high level of confidentiality - Must be able to multi-task and adapt to changes in a fast-paced business environment Requirements - Work flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays - Must be able to sit and/or stand for long periods of time - Must be comfortable with exposure to noise - Must be able to work indoors with A/C for entire shift - Must be comfortable in an office environment with exposure to fluorescent lighting for entire shift - Must be able to work remotely when needed Benefits - Paid Floating Holidays - Accrual based Paid Time Off - SEA Employee Complimentary Park Tickets and Passes - SEA Park Discounts on Food and Merchandise - Medical, Dental, and Vision Insurance - 401K plan - Voluntary Insurance - Life Insurance - Disability Benefits - Dependent and Health Care Flexible Spending Accounts - Employee Assistance Program - Legal Assistance Plan Company Description Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what it's like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
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