SeaWorld

Role Description As a Group Sales Agent, you have the exciting opportunity to engage with Youth and General Groups for a SeaWorld Parks and Entertainment park, as well as assisting Resellers. You’ll take on a variety of responsibilities to meet our internal and external guests’ expectations, while maximizing our revenue. You will: - Provide exceptional, professional guest service over the phones and in person - Handle inbound Group Sales and Education calls, assisting Resellers, Youth, and General Groups in booking their reservations in addition to answering general questions about the Park - Understand customer needs and proactively provide “upsell” opportunities during the booking process - Engage in outbound call and email campaigns to rebook Group business from previous year(s) and build sales funnel with new leads from provided lists - Understand and work on improving booking processes for guests to ensure seamless experience, easily change orders and purchase “upsells” - Work with Park on processes to ensure best day-of experience for guests - Create and maintain insightful reporting as needed to aid in strategic decisions - Process orders, research and solve problems that may occur within Group bookings - Perform data entry on new and existing contracted and non-contracted accounts - Process Hard Stock (BOCA) Group and Reseller ticket orders and in-park ticket requests - Process all payments including depositing check payments - Prepare orders for shipment with FedEx or pick up at Advance Sales ticket window - Reconcile daily MPR payments and report to Finance - EZTicket Support for all clients via phone and email - Administer several Outlook mailboxes, both internal and guest-facing - Data entry of every Group inquiry and booking in Delphi for tracking and reporting purposes as well as order entry in SAP - Point of Contact for refunds - Test orders for all parks - Assist Community Relations with all approved Donation Requests - Work with Manager and other departments to ensure smooth operation between different stakeholders in the Company - Assist in “as-needed” department activities such as working events, creating proposals, liaison with other departments, etc. - Other duties as assigned by management Qualifications - Must have a high school diploma or equivalent - Must be at least 18 years old - Must have at least 1 year customer service and sales experience - Must have working knowledge of Microsoft Office Suite - Must have excellent written and verbal communication skills - Must have excellent organizational skills and be able to work independently, and on a team - Must be able to maintain a high level of confidentiality - Must be able to multi-task and adapt to changes in a fast-paced business environment Requirements - Work flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays - Must be able to sit and/or stand for long periods of time - Must be comfortable with exposure to noise - Must be able to work indoors with A/C for entire shift - Must be comfortable in an office environment with exposure to fluorescent lighting for entire shift - Must be able to work remotely when needed Benefits - Paid Floating Holidays - Accrual based Paid Time Off - SEA Employee Complimentary Park Tickets and Passes - SEA Park Discounts on Food and Merchandise - Medical, Dental, and Vision Insurance - 401K plan - Voluntary Insurance - Life Insurance - Disability Benefits - Dependent and Health Care Flexible Spending Accounts - Employee Assistance Program - Legal Assistance Plan Company Description Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what it's like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Role Description United Parks & Resorts is hiring a Backend Engineer to build secure, scalable backend services and APIs that power our customer-facing digital experiences. This role works closely with our Sitecore-based platform and supports key E-Commerce journeys end-to-end, with an emphasis on reliability, performance, and automated testing. This position is eligible for Remote Work. Key Responsibilities - Build and maintain backend services and APIs supporting customer-facing digital experiences - Integrate backend services with CMS-driven experiences, enabling content-driven and configurable experiences across the platform - Design stable API contracts with clear versioning, backward compatibility, and predictable behavior - Build cloud-native services on Azure or other major cloud platforms, with attention to observability, resiliency, and performance - Drive technical design discussions, code reviews, and continuous improvement of development practices - Own quality end-to-end through automated testing and the right level of code coverage - Use modern AI-assisted development tools responsibly to improve productivity, code quality, and developer velocity Qualifications - 7+ years of hands-on development experience in C#/.NET, including building REST APIs with ASP.NET Core, dependency injection, async programming, validation, and secure API development - Production experience building backend services with Node.js, including API frameworks and asynchronous service behavior - Experience supporting CMS-based Web platforms through backend services, integrations, and content delivery patterns - Experience building and maintaining automated test coverage as part of delivery, including unit tests and integration/API tests for critical workflows - Expertise in xUnit, NUnit, Jest, or MSTest with mocking frameworks such as Moq - Cloud-native development experience using Azure, AWS, or GCP, including deployments, configuration, and secrets management - Strong troubleshooting and root cause analysis skills in distributed systems - Experience working across backend, web, and mobile layers, with an understanding of how these systems interact in production - Communicates technical designs and decisions clearly, enabling alignment across engineering and cross-functional teams - Comfortable integrating and evolving legacy systems while maintaining reliability and stability Benefits - Paid Floating Holidays - Paid Time Off - Complimentary Park Tickets and Passes - Park Discounts on Food and Merchandise - Medical, Dental, and Vision Insurance - 401K Retirement plan - Voluntary Insurance - Life Insurance - Disability Benefits - Dependent and Health Care Flexible Spending Accounts - Employee Assistance Program - Legal Assistance Plan

SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. Were also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals to join our team. Role Overview United Parks & Resorts is hiring a Front-End Engineer to build modern Web experiences using React, powered extensively by Sitecore CMS. You’ll deliver fast, accessible, mobile-first UI that is authorable, resilient to real-world content variation, and built with strong automated test coverage. This position is eligible for Remote Work. Key Responsibilities - Build React UI components integrated with Sitecore CMS (authorable, reusable, resilient) - Implement mobile-first responsive UI and ensure strong accessibility (WCAG-minded) - Optimize performance and stability (Core Web Vitals: LCP/CLS/INP) - Integrate with APIs and handle loading/error/empty states cleanly - Support controlled rollouts and A/B testing / experimentation in a clean, performance-safe way (Optimizely experience is a plus) - Own quality end-to-end through automated testing and the right level of code coverage - Use modern AI-assisted development tools responsibly to improve productivity, code quality, and developer velocity Qualifications - 4+ years building production Web apps with React, TypeScript, HTML, CSS - Solid experience working with Sitecore, Contentful, or other headless/hybrid CMS - Mobile-first mindset: Touch-friendly UI patterns, responsive images, performance on slower devices/networks - Expertise in unit and integration testing using Jest, React Testing Library, Cucumber, or other testing frameworks/libraries - Experience building customer-facing E-Commerce journeys such as product discovery/browse, search, product detail pages, cart and checkout flows, promotions/discounts, and conversion-focused UX - Understanding of CDN/edge delivery behavior (caching/performance impact on UI delivery) - Experience with cloud native development using Azure, AWS, or GCP The perks of the position: - Paid Time Off - Complimentary Park Tickets and Passes - Park Discounts on Food and Merchandise - Medical, Dental, and Vision Insurance - 401K Retirement plan - Voluntary Insurance - Life Insurance - Disability Benefits - Tuition Reimbursement - Dependent and Health Care Flexible Spending Accounts - Employee Assistance Program - Legal Assistance Plan EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.