• be the face of the Illumina organization • set strategic direction of the Central East sub-region • drive success of business to support local markets • responsible for all customers within the geography across all customer segments • ensure alignment of different Illumina functions • develop commercial plans for advancing the company’s products

Title: Technical Support Manager (Hybrid) Location: Kansas City United States Job Description: Company Description RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description Schedule: M-F 8:00 AM - 5:00 PM CT, and on-call 24/7 This is a hybrid schedule with 3 days onsite. Responsible for the day-to-day supervision of the City Office Technical Support team. In this role you will be responsible for the activities of nine technicians in eight offices across the United States. These technicians serve as the single point of contact for our end user base at each of these locations. While maintaining excellence in service delivery and customer relations, you will be integrating with a larger technical team in Kansas City to understand and deploy new technology and provide assistance with any associated projects. Strong writing and communication skills are a must, with a background in metric based auditing of services. This person must have a clear ability to facilitate strong relationships within the technical and end user community to include the seven Office Administrators located on-site at each of these locations. Technical savvy and demonstrated leadership are a must to be successful. This position is located in a Kansas City law firm and will need to provide timely, accurate, and professional service at all times. Qualifications - 4 year Bachelors Degree preferred - 4 Years of Management or relevant experience Required - Five years of technical support Required - Strong Team Management skills - Exceptional Interpersonal Skills - Ability to quickly make clear and concise decisions. - Ability to lead a large decentralized team, ensuring accountability and timeliness of deliverables. - Strong Project Management Skills - Strong Time Management Skills - Ability to travel 30% of the time. - Strong written and verbal communication skills - Strong sense of professionalism. - Prior Law firm experience preferred Additional Information The salary range for this role at the noted RRD location is $85,000 - $136,000 / year. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Sales Specialists & Consultants are product, services, software or solution specialists that are responsible for leading pursuit in their assigned focus areas. Collaborates with and supports Account Managers and provides specialist expertise within the sales team. Drives proactive campaigns to build the pipeline, uses specialized knowledge and skills to prospect, qualify, negotiate and close opportunities. May have named accounts allocated, cover a designated geography, or may be allocated to one high-potential, competitive attack account. This position covers the greater Dallas, TX area; you must be able to travel within the territory for customer-facing meetings. Responsibilities: - Seek out new opportunities and expands and enhances existing opportunities to build and manage the pipeline in specialty area. - Maintains knowledge of competitors in account to strategically position the company's products and services better. - Develop pursuit plans and manage the pipeline to ensure alignment with account managers. - Establish a professional, working, and consultative relationship with the client by developing a core understanding of the unique business needs of the client within their industry. - Contributes to proposal development, negotiations and deal closings. - Work closely with and supports account manager, providing technical expertise and support, and participating in client engagements up to C-level engagements for more complex solutions in smaller accounts. - May focus on growing contractual renewals for mid-size accounts with some complexity, to higher-total contract-value renewals. - Interface with both internal and external/industry experts to anticipate customer needs and facilitate solutions development. - Build sales readiness and reduce client learning curve through effective knowledge transfer in area of specialization. Qualifications - University or Bachelor's degree preferred. - Demonstrated success in achieving progressively higher quota. - Vertical industry knowledge required - Enterprise Accounts. - Typically, 5+ years of sales experience required. - Experience selling Compute solutions preferred. Requirements - Deep knowledge of products, solution or service offerings as well as competitor's offerings, to be able to sell expansive systems or services and attached products. - Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. - Understands the role of IT within area of specialization and how the company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities. - Negotiates and drives deals to ensure successful closes and high win rate. - Broad understanding of the customer needs; applies standard as well as creative solutions to meet those needs. - Uses client engagement skills in collaboration with account leads to propose expansive systems or service solutions to client. - Leadership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating and closing deals. - Translate product knowledge into customer's added business value. - Uses specialty knowledge to actively prospect within accounts to discover or cultivate sales opportunities. - Conceptualizes and articulates well-targeted solutions in area of technical specialty -- from proposal to contract sign-off. - Ability to take a deal through the sales cycle including closing or supporting the close of a deal. - Demonstrates high service knowledge and professionalism in researching and sharing service-related information with account teams and customers. - Understand the channel and work an effective plan to increase sales with our partners. - Regular use of Siebel updating deal profile and forecasting accurately. - Understands services as part of strategic product sales. - Good prioritization and delegation skills in order to focus on the key client opportunities. - Knowledge of industry trends, associated solutions, and key partner/ISV solutions. Benefits - Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. - Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. - Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Role Description Realitzar la gestió, seguiment, atenció i tracte comercial als clients de la seva cartera de Banca Particulars, identificant oportunitats de venda, mantenint un adequat nivell d'interlocució a través dels canals remots que estan a la seva disposició, i oferint-los els productes més conformes a cadascun d'ells, amb l'objectiu contribuir a la consecució de reptes establerts per al seu centre. Anticipar-se a les necessitats actuals i futures basades en una nova relació amb el client mitjançant l'ús de noves tecnologies existents en l'Entitat i en el mercat. Les responsabilitats que assumiràs en la posició són: - Gestionar la cartera de clients assignats. - Analitzar el resultat de l'activitat comercial dins la cartera. - Impulsar la transformació digital, fomentant l'ús de les eines digitals i de l'app del Banc. - Organitzar les activitats operatives i administratives de la cartera. - Col·laborar amb el director en l'anàlisi i vigilància de l'evolució del risc dels clients de la seva cartera. - Controlar l'evolució del balanç i el compte de resultats de la seva cartera. Qualifications - Experiència i habilitats en la gestió comercial de carteres de clients. - Coneixement de la cartera de productes i serveis digitals que ofereix l'entitat. - Necessària Certificació MIFID, LCCI i IDD. - Control i seguiment de Gestió Operativa. - Coneixement de Sistemàtica Comercial. - Coneixement de productes comercialitzats del segment de banca particulars. - Coneixement i gestió morositat. - Innovació i obertura al canvi. Benefits Job profile: Figura de gestor especialitzat que s' encarrega d' atendre les necessitats dels clients a través canals remots, recolzant-se en les capacitats tecnològiques de l' entitat. Realitzen assessorament especialitzat sobre productes i gestionen la contractació de forma digital. Competències - SISTEMÀTICA COMERCIAL - MODEL DE RELACIÓ AMB ELS CLIENTS - VENDA BASADA EN COMBINACIÓ DE PRODUCTES - GESTIÓ COMERCIAL I CARTERA DE CLIENTS - TANCAMENT DE VENDES DIGITALS - ALIANCES – COL·LABORACIÓ I TRANSVERSALITAT - ALIANCES – COMUNICACIÓ - RISC DE CRÈDIT - ONBOARDING I ENROLMENT DIGITAL DE CLIENTS - ALIANCES – INFLUÈNCIA - PROCÉS DE PRIORIZACIÓ I PLANIFICACIÓ DE CONTACTES COMERCIALS - ALIANCES – ORIENTACIÓ AL CLIENT - HUMANISME – COMUNICACIÓ Y EMPATIA - HUMANISME – LIDERATGE I DESENVOLUPAMENT D'EQUIPS / AUTOLIDERATGE - ASSESSORAMENT - PRODUCTES I SERVEIS NEGOCIS I EMPRENEDORS - ATENCIÓ AL CLIENT MULTICANAL I DIGITAL - ANTICIPACIÓ – ANTICIPACIÓ I GESTIÓ DEL CANVI - EMPODERAMENT – FOCUS EN RESULTATS - DIVERSITAT – IMPULS DE LA DIVERSITAT - ANTICIPACIÓ I IDENTIFICACIÓ PROACTIVA D'OPORTUNITATS COMERCIALS - EINES COMERCIALS