• Develop, implement and optimize a comprehensive collections and recoveries strategy aligned with the company’s overall business objectives. • Oversee daily operations, ensuring business intent is supported by operational excellence - delivered by vendor or shared internal resources. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of collections efforts. Establish and manage relationships with third-parties for the delivery of the strategy. • Identify and mitigate potential risks associated with collections activities, including strict adherence to all federal, state, and local regulations governing collections and recoveries. • Own the Collections and Recoveries budget and maximize return on operational expenses. • Leverage technology to improve efficiency and effectiveness, including the implementation of new collection systems and tools. • Balance aggressive collections with a customer-centric approach, minimizing negative impacts on customer relationships.

Role Description The GREAT STATE TEAM is seeking Remote Collection Specialists (Account Resolution Representatives) to join our fast-growing teams! As an Account Resolution Representative, you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. Veterans and Military Spouses Encouraged to Apply - Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity - Utilize negotiating and customer service skills to achieve positive results - Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications - 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties - Ability to enter and update data on company and/or client systems in an accurate, timely manner - Ability to work successfully in a fast-paced, deadline-oriented environment - Strong organization skills. The ability to work on multiple tasks simultaneously - Focus upon customer service and deliverables - Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires - Ability to work successfully and cooperatively within a team-based environment Requirements - The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Minimum Speed Results: 40 mbps download, 5 mbps upload - Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage - $16.00/hr plus monthly commission opportunities - Bilingual: $18.00/hr plus monthly commission opportunities - $500 guaranteed monthly bonus for the first 90 days Schedule - Monday through Thursday, three days from 8:00am - 5:00pm - One evening from 11:00am - 8:00pm - Fridays from 8:00am - 5:00pm with one closing shift per month from 10:00am - 7:00pm - One Saturday per month from 9:00am - 1:00pm CST - Note: these hours may vary during daylight savings time. Benefits - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off starting at 90 days and annual profit sharing - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided - * Benefits eligibility is dependent upon FTE Status and Position Company Description State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at 800.477.7474. Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NM.

Mentor and coach contact center representatives to enhance productivity and customer experience. Analyze performance metrics and provide actionable insights to improve team effectiveness and employee engagement.

Grow your career at Cedars-Sinai! At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. Join us and make a difference every single day in service of this important work. We provide an outstanding benefit package that includes healthcare, paid time off and a 403(b). Discover why U.S. News & World Report has named us one of America’s Best Hospitals! What will you be doing in this role? Under general supervision and following established practices, policies, and guidelines, provides billing support to Patient Financial Services, performing duties which include reviewing and submitting claims to third party payors, performing account follow-up activities, updating information on account, etc.. Positions at this level require a basic knowledge of assigned area, and general understanding of department functions and the revenue cycle. Incumbents are expected to organize, prioritize and perform work in a timely manner within established guidelines, practices and procedures. This position may be cross-trained in other office functions and provide back-up coverage: - Participates in department meetings and provides feedback to management on how to improve department processes. Adheres to instructions, verbal and written, to achieve desired results. - Adheres to documentation standards of the department and properly uses activity codes. Correctly enters data in fields. Maintains acceptable levels of speed and accuracy. - Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner. Takes initiative on issues and/or problems by advancing them to supervisor. - Adheres to documentation standards of the department. - Processes incoming correspondence, based on reason code, timely and accurately. - Ensures information on the account is complete and accurate. Adheres to payment timeline protocol. - Adheres to payment timeline protocol and assists other team members with resolution of accounts when needed. - Demonstrates detailed knowledge of Cedars-Sinai core patient accounting systems and/or department specific systems and uses them effectively and efficiently.