Koalafi

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account • Own Koalafi operational knowledge to provide sound answers when customers have questions • Resolve inbound inquiries and issues independently and escalate as needed • Initiate contact with customers in order to resolve account issues • Proactively identify any trends in customer issues and synthesize feedback to share with management team • Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

• Define and execute the technical roadmap for consumer services and APIs • Architect, build, and modernize backend and frontend systems using React, Golang, and AWS • Guide design reviews and promote best engineering practices within the team • Shape quarterly roadmaps that balance ambitious modernization with high-impact features • Mentor engineers through pairing, feedback, and thoughtful one-on-one guidance • Partner with product, operations, and risk to align business goals with technical execution • Nurture a high-performing, collaborative engineering culture grounded in ownership and accountability • Improve system reliability, observability, and scalability for high-volume financial transactions • Integrate AI tools into daily development to streamline code analysis, refactoring, and feature builds while ensuring system reliability • Champion automation, testing, and deployment practices that drive speed and confidence • Collaborate on technical design reviews and ensure architectural consistency across services

• Lead drafting and iteration of risk management policies and standards supporting the non-prime installment product • Translate policy intent into operational procedures and control requirements • Establish a lightweight governance cadence for policy review/changes and maintain a living policy repository with change logs • Design and implement a monitoring framework for the new product that includes risk appetite metrics and early-warning indicators • Build a recurring executive reporting pack for the leadership team and create self-serve dashboards for day-to-day decision making • Support product design decisions by quantifying trade-offs among risk, approval rate, unit economics, and customer experience • Serve as a primary risk analytics partner to Product/Engineering during build, ensuring risk requirements are embedded in workflows

• Own and drive the roadmap for the Shared Tech platform • Lead prioritization and facilitate thoughtful tradeoffs with engineering and product stakeholders, balancing developer velocity, reliability, and long-term platform health • Align engineering leads and product teams on what platform investments matter most and why • Lead ongoing discovery with internal engineering teams to surface needs, blockers, and gaps, then translate them into cohesive, reusable platform capabilities • Partner continuously with engineering to define the what and the why, while empowering the team to determine the how • Maintain a prioritized backlog with crisp epics and stories, clear acceptance criteria, and measurable outcomes • Define success metrics and measurement plans • Event Bus - own the strategy and roadmap for Koalafi's internal event infrastructure; ensure it is reliable, well-documented, and easy for product teams to adopt and extend • Communications Gateway - own the platform that routes and delivers consumer and merchant communications across channels; ensure it is scalable, auditable, and supports the needs of product teams without requiring bespoke solutions • Modernization Priorities - partner with engineering to identify, scope, and sequence the highest-impact investments in platform modernization; create the clarity needed for teams to migrate off legacy systems safely and incrementally • Drive operational excellence by treating performance, reliability, observability, and auditability as foundational requirements • Partner closely with the Shared Tech Lead to set direction, make tradeoffs, and deliver high-quality platform improvements • Conduct ongoing discovery with internal engineering and product teams to understand pain points, integration needs, and unmet gaps • Collaborate with teams across Consumer, Merchant, Credit, and Operations to understand how shared platform capabilities support their roadmaps and where they fall short • Partner with Security and Compliance to ensure platform services meet the company's regulatory and security requirements • Build internal communication practices around platform changes, adoption guides, migration timelines, and deprecation notices, so teams can plan around platform evolution

• Build scalable solutions across Salesforce (Apex, LWC, Flows) with strong architectural discipline • Design clean, maintainable systems using reusable patterns and frameworks • Own integrations with external systems via APIs and event-driven architectures • Drive code quality through testing, CI/CD, and modern development practices • Build reliable, scalable integrations that ensure clean data flow across systems • Improve system performance, reliability, and operational scalability • Partner cross-functionally to translate business needs into technical solutions • Own projects end-to-end: discovery - design - build - deploy - iterate • Act as a technical escalation point for complex platform and integration issues • Deliver production grade solutions with strong documentation and long-term maintainability • Design and deploy AI-powered workflows that automate complex internal processes end-to-end • Identify high-impact automation opportunities across teams and systems • Build agentic systems that coordinate actions across tools, data, and workflows • Leverage LLMs and emerging AI tooling to reduce manual work and increase efficiency • Develop integrations and automation layers that enable intelligent, autonomous task execution • Own AI initiatives from concept through production, with strong engineering rigor • Partner with Product, Data, and Engineering to scale AI capabilities across the organization • Help define how AI is embedded into core business systems and operations.

• Manage a team of engineers with full accountability for their performance, growth, and wellbeing • Own 1:1s, performance reviews, and career development conversations — providing direct, constructive feedback that helps engineers grow • Build a team culture that is organized, reliable, and focused on impact • Mentor engineers through code reviews, pairing, and delivery coaching • Be a strong technical contributor: carry significant engineering weight alongside the team and actively deliver on high-impact work • Translate architectural direction into sprint-level tasks the team can act on • Build and evolve CI/CD pipelines and delivery automation: ensuring deployment safety, consistency, and velocity • Improve observability and operational readiness across metrics, logging, distributed tracing, and alerting — including actionable dashboards and SLO-based alerting • Design and implement automation and self-service workflows using infrastructure-as-code, APIs, and developer platforms to reduce developer friction • Own incident response coordination: drive the process, communicate status, and ensure issues reach the right people • Participate in the on-call rotation and help drive improvements that reduce incidents and alert noise over time • Build and maintain operational runbooks, escalation paths, and documentation for team-owned systems • Drive production readiness as a continuous standard, not a one-time checklist

• Lead the design efforts of our merchant portal, shaping how retailers manage applications, view customer activity, access reports, and discover marketing opportunities • Collaborate closely with product managers, developers, and leadership to research, ideate, design, test, and deliver solutions aligned with user needs and business goals • Track the success of shipped designs through product data and user feedback, iterating to improve experiences • Contribute to and evolve the Koalafi Design System in Figma, ensuring consistency and quality across every surface of the portal • Work with tools like Slack, Confluence, and Jira to stay in sync with cross-functional teams

• Implement microservices and event-driven workflows to integrate Koalafi's systems with a third-party loan servicing platform • Build and maintain REST APIs that support loan origination, payment processing, and customer servicing operations • Navigate and contribute to existing internal services where the NPIL product intersects with current Koalafi systems — reading unfamiliar code, understanding its intent, and making clean, well-scoped changes • Develop frontend components in React/TypeScript to support customer-facing and internal tooling as needed • Write code that is testable, observable, and built to last — not just built to ship • Work closely with the Tech Lead on system design and integration architecture • Partner with Product and Compliance to understand requirements and translate them into reliable, compliant implementations • Participate in code reviews — both giving and receiving feedback with the goal of raising the bar, not just checking a box • Engage actively in sprint ceremonies: planning, retros, standups — contribute to the team's rhythm, not just your own ticket • Implement monitoring and alerting at integration points so issues surface before customers notice them • Support audit logging and data reconciliation requirements inherent to a regulated financial product • Identify and flag technical risk early — bad news early is always better than bad news late • Leverage AI development tools to move faster and stay consistent with team patterns

• Define and drive the Originations roadmap • Lead product vision, strategy, roadmap, and execution for the Originations product as an engine for growth • Develop the product strategy for apply & checkout flows that are reusable across diverse merchant and consumer contexts • Grow and optimize the Originations funnel • Drive continuous funnel optimization by identifying conversion opportunities using quantitative data and qualitative insights • Partner with analytics and engineering to instrument the funnel, generate actionable insights, and run A/B tests

• Work with Design and Product to improve and maintain the application experience for both our customers and merchant partners • Review and understand high level feature requirements to propose implementation options and define user stories • Collaborate cross-domain to further understand potential impacts and limitations of proposed requirements • Actively engage in agile processes including sprint planning, retrospectives, and daily stand-ups • Oversee delivery of features step by step: develop implementation plans, coordinate tasks with teammates, communicate with stakeholders, devise testing strategy, and deliver to production • Help to evaluate priority, troubleshoot, and resolve bugs across the stack • Research and implement emerging technologies to improve system performance and customer experience • Drive front-end strategy within the team, with a focusing on maintainability and extendibility • Champion new ideas to shape strategy for the Tech organization as a whole • Act as a technical mentor, guiding engineers on best practices and modern standards pertaining to UI development • Participate in code reviews to ensure high-quality standards as well as share knowledge across the team • Improve application observability to better understand customer behavior and identify areas for improvement • Minimize application bundle size and load times to minimize friction • Utilize AI tooling in day to day tasks to streamline implementation cycles