Role Description MUST Live in Texas (outside of DFW area) to be considered for the WFH Remote position. - Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws. - Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service. - Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections. - Accurately and thoroughly notates each account with efforts performed and results attained. - Handles PCI Data confidentially and securely. Qualifications - 3+ years’ experience in Debt Collections - High School Diploma/GED required - Must be 18 years of age or older - Authorized to work in the United States - Client requirements for this campaign require a clean background check and a negative drug test result - Effective communication, negotiation, and problem-solving skills - Ability to multi-task in a production driven environment - This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone. Basic computer knowledge and typing skills required - Must be comfortable navigating between multiple computer screens and systems Requirements - Regular Schedule: Monday-Friday | 40-hrs/week - 8-hr shifts with availability between 7am-7pm - 3 weeks of Paid Training: Mon-Fri from 8am-5pm - One late night a week from 10am-7pm - One Saturday a month from 8am-2pm - Schedules are assigned based on client and company needs Equipment Requirements (MUST have to be considered) - Internet: - Internet router- No WIFI - Wired High-Speed Internet Connection - 15 Mbps download speed and at least 3 Mbps upload speed - Network Latency Max 250 MS - Computer/PC/Laptop: - Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Cell Phones) - Computer needs to be 2019 or newer to have acceptable processing speeds - 8 Gb Memory - 1 USB Type A 2.0 (Standard headset USB) - Headset & Webcam: - Logitech H390 Headset - Internal or External Web Camera - Work Area: - Must have a home office set up and an ethernet cord you can connect to your computer. - Quiet workspace free of background noise and distractions - Private area acceptable for webcam use. All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI. Benefits - Paid Holidays and CPL (Comprehensive Paid Leave) - Medical, Dental and Vision Insurance - Life Insurance - Short-Term and Long-Term Disability Plans - HSA (Pre-tax) Savings Account - 401(k) Plan with matching contribution - Employee Referral Bonus - Paid Training Program Please feel free to reach us for any further questions at recruiting@swcgroup.com

• Manage an assigned portfolio of aged clinical trial A/R, prioritizing older aging and payment-term compliance; • Proactively identify overdue invoices and initiate sponsor/CRO follow-up and escalation. • Produce and interpret A/R aging outputs to support prioritization, outreach targeting, and leadership reporting. • Document outreach activity, sponsor responses, and expected payment timing. • Investigate unapplied or unidentified sponsor payments by obtaining remittance details. • Compile recurring A/R and cash-application metrics for operational and financial reporting; identify trends and recommend process improvements. • Assist with clinical trial financial accounting projects; participate in process improvement initiatives.

Role Description As a Collection Specialist, you will be supporting a high-energy, rapidly growing company. This role reports to the Accounting Manager and is responsible for managing and collecting the Company’s accounts receivable from clients. This role will support generating but not limited to analyzing A/R & Trend reports, managing system records, and processing GL-impacting JEs. Successful candidates will need to have a strong work ethic, as a remote position you will need a secure private area with no distractions working from home. You will need to be self-directed in work prioritization and demonstrate excellent judgement within the scope of the position’s areas of responsibility. Must be energetic, flexible, empathetic with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals. Provide consistent and productive follow-up on accounts based on the current aging detailing notes in system of record. - Monitor accounts on a daily basis to identify outstanding debts and next steps - Partner with Business Teams and other depts/groups to resolve outstanding invoice balances and ensure timely collection of monies owed - Identify outstanding account receivables, escalate collection issues - Work with several departments and be able to present aging/trend updates during meetings through Teams and/or Zoom - Proactively take actions to encourage timely payments, improve DSO, and reduce aged receivables - Resolve customer credit issues - Contact clients and discuss their past due invoices for payment resolution - Prepare and present reports on collection activities and progress - Identify/adjust for bad debt write-offs and reserve allowances - Assist with reserve allowance calculations and reconciliations as required Qualifications - Strong work ethic - Ability to work in a remote environment - Self-directed in work prioritization - Excellent judgement within the scope of responsibilities - Energetic, flexible, empathetic with a positive attitude - Ability to work well under pressure Requirements - Secure private area with no distractions while working from home - Consistent and productive follow-up on accounts

• Drive active contact with global customers via email, tickets, and phone to resolve pending debts using a solution-oriented approach. • Collaborate seamlessly with Accounting, Customer Care, and Key Account Management to align on billing resolutions. • Manage the strategic handover of complex cases to external collection agencies, ensuring effective end-to-end cooperation. • Proactively transform the collections workflow to create faster, leaner, and more effective financial processes. • Maintain the integrity of customer profiles and financial data within internal systems to ensure high-quality reporting.