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MRO

The Single Source for Smarter Data™

ROI Administrator – STAT

AdministrationAdministrationFull TimeRemoteJuniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

40 days ago

Salary

0

Seniority

Junior

High School0.5 yrs expEnglish

Job Description

ROI Administrator – STAT

MRO

• Receives inbound phone inquiries from requesters regarding STAT medical records. • Answers questions regarding status of the request. • Ensures that calls are answered promptly and courteously within prescribed standards and metrics. • Monitor fax queues and process the medical records request within the clients required time frame. • Works with Supervisor to escalate complex elevated issues. • Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others). • Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as facility requirements and nuances. • Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement and client/requester issues. • Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries from requesters. • Performs other duties as assigned by management.

Job Requirements

  • High School Diploma or equivalent required.
  • College courses beneficial but not required.
  • Experience with MRO daily processes and model.
  • 6 months’ experience preferred.
  • Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen.
  • Computer knowledge.
  • Accurate data entry skills and attention to detail.
  • Prior customer service experience strongly preferred.
  • Strong problem-solving skills.
  • Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters.
  • Ability to work effectively and independently in high volume production environments.
  • Demonstrated proficiency in verbal communication.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off

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