Productive businesses use 1Password to secure employees at scale.
Staff AI TechOps Lead
Location
United States
Posted
55 days ago
Salary
$123K - $178K / year
Seniority
Senior
Job Description
Staff AI TechOps Lead
1Password
• Design and implement AI-powered solutions across CX tools like Zendesk, Salesforce, Rocketlane, Gong and Gainsight • Gather requirements from CX Operations leaders and stakeholders, documenting current-state workflows and translating business needs into technical specifications across the support lifecycle • Build and maintain integration AI solutions and workflows, including but not limited to system-to-system automations across Zendesk, Salesforce, and Gainsight • Build tools and automations for ticket routing, case summarization, sentiment analysis, knowledge base surfacing, and proactive churn signals • Develop internal APIs and scripts to streamline CX workflows and reduce manual effort for support teams • Integrate third-party AI platforms, including AI tools like Dust and automation platforms like Workato into the CX tech stack • Ensure systems are scalable, reliable, and well-documented • Stay current on AI trends and recommend relevant CX and support applications
Job Requirements
- 3-5 years of experience in CX Operations, support engineering, or automation development, with direct exposure to post-sales workflows
- Hands-on experience with an enterprise integration/iPaaS platform (Workato, Tines, Zapier, or similar) to build and maintain cross-system automations
- Ability to gather and document business requirements, map workflows, and communicate process changes to non-technical stakeholders
- Strong communicator who can translate complex technical solutions for non-technical CX stakeholders
- Proficiency in Python and SQL for building automations, working with APIs, and integrating AI tools
- Experience using LLM APIs (e.g. OpenAI) cloud platforms (e.g. AWS or GCP) and version control (Git) tools to solve business problems
- Comfortable working with APIs and automating across SaaS tools like Zendesk, Salesforce, Gong, and Gainsight
- Bonus: Experience deploying internal tools with platforms like Retool, Streamlit, Slack bots, or Dust
- Understanding of CX data structures including ticketing systems, customer health scoring, and escalation logic
- Experience with process mapping, business requirements documentation, or workflow analysis
Benefits
- immediate participation in 1Password's benefits program (health, dental, 401k and many others)
- utilization of our generous paid time off
- equity grant
- participation in our incentive programs
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