Vi

• Build and deploy AI-powered voice and messaging agents for healthcare and life sciences clients, end-to-end. • Translate client workflows into real agent workflow design. • Run technical sessions with clients' clinical, IT, and ops teams; converting needs into prompts, tools, retrieval shapes, and vector stores. • Integrate with client data systems including CRMs, EHR/EMR platforms, specialty pharmacy systems, claims, and Rx data feeds and build the ingestion pipelines to support them. • Write the production stack in TypeScript - agent runtime, routing, orchestration, evals; help build out the ML side in Python (training, embeddings, model registry); compose declarative guardrails & integrations within workflows. • Engineer within HIPAA constraints: real-time API access to PHI (never stored at rest), de-identification pipelines, US-only data residency, encrypted recordings. • Design and maintain databases (relational and caching layers) that support both real-time agent operations and compliance audit trails. • Implement output guardrails ensuring agents remain informational and compliant with healthcare regulatory requirements. • Codify per-client configuration patterns into reusable components so each new client onboards faster than the last. • Collaborate with product, account management, and platform engineering to translate field learnings into platform improvements.

• Build and deploy AI-powered voice and messaging agents for healthcare and life sciences clients. • Own client-facing technical relationships. • Integrate with client data systems. • Write production backend services. • Engineer within HIPAA constraints. • Design and maintain databases. • Implement output guardrails ensuring compliance with healthcare regulations. • Collaborate with product, account management, and platform engineering.

• Build, hire, and mentor a high-performing organization of Applied AI Engineers. • Own the department charter, ROI performance, and technical best practices. • Own and manage the technical success of agentic AI deployments, ensuring systems are HIPAA-compliant, scalable, and deeply integrated with client EHR/EMR, CRM, and claims data systems. • Act as the primary technical executive for strategic enterprise accounts, translating complex business workflows into production-ready AI configurations. • Partner with Sales and Growth teams to lead technical discovery, underwrite high-ROI use cases, and drive expansion/upsell opportunities within existing accounts. • Collaborate with Platform Engineering and Product teams to turn field-derived configuration patterns into reusable components and platform improvements. • Oversee the design of robust data ingestion pipelines, real-time agent infrastructure, and output guardrails to ensure agents remain compliant and safe.

• Own & Grow Client Relationships • Master the Platform • Translate Product into Client Value • Drive Revenue Growth • Retain & Expand • Feed the Roadmap • Drive Cross-Functional Delivery • Partner Across Teams • Tell the Performance Story • Lead & Develop

• Build and deploy AI-powered voice and messaging agents for wellness clients. • Own client-facing technical relationships. • Integrate with client data and CRM systems. • Write production backend services (TypeScript) and routing/ML logic (Python). • Build dashboards and internal tooling as needed. • Train and deploy lightweight predictive models. • Design and maintain databases supporting real-time operations.

• Build and deploy AI-powered voice and messaging agents for healthcare and life sciences clients, end-to-end. • Own client-facing technical relationships: translate business workflows into agent configurations, integration specs, and production systems. • Integrate with client data systems including CRMs, EHR/EMR platforms, specialty pharmacy systems, claims and Rx data feeds and build the ingestion pipelines to support them. • Write production backend services (TypeScript) and routing/ML logic (Python). • Design and maintain databases (relational and caching layers) that support both real-time agent operations and compliance audit trails.

• Own & grow client relationships with enterprise wellness accounts • Develop deep knowledge of Vi’s product suite • Drive revenue growth through conversions, upsells, and renewals • Retain and expand client engagement • Collaborate with internal teams to inform product roadmap

• Own & grow client relationships with biopharma accounts • Develop deep knowledge of Vi's products • Translate product capabilities into client value • Drive revenue growth through upsells and renewals • Retain and expand client engagement • Manage cross-functional delivery for client engagements • Collaborate across teams to prioritize client needs • Lead and develop account teams

• Create and execute engaging email and social media campaigns to sustain and grow community • Support day to day operations for the marketing planning and execution processes for a wide variety of interactive gaming content • Connect marketing activation with product and business deliverables: Organize and track campaign performance data • Manage day-to-day progress on channel activations including creative ideation, and content plans to ensure projects stay on story, on budget and on time • Coordinate marketing campaigns, events, and programs. • Develop a process to track the progress and performance of all initiatives.

• Own the end-to-end success of your accounts, ensuring every engagement delivers measurable client outcomes and creates a clear path to upsell and expansion. • Oversee the project lifecycle for enterprise accounts, managing timelines, resource allocation, and risk mitigation to ensure 100% on-time delivery of complex biopharma campaigns. • Convert 95% of POCs by delivering against client objectives with precision. Secure upsells and cross-sells by identifying new commercial opportunities and deepening Vi’s footprint within strategic accounts. • Build and maintain trusted relationships with VP and C-suite stakeholders across your accounts. • Work hand-in-hand with the Client Performance (CP) and Product teams to ensure the "how" of the execution meets the "what" of the commercial contract. • Manage $500K+ ARR contracts with a focus on SOW accuracy and scope discipline — protecting profitability while maintaining client confidence and driving toward renewal and expansion. • Build and refine a delivery playbook for the biopharma vertical that shortens time-to-value for new clients and creates a repeatable model for scaling Vi’s commercial footprint across the portfolio. • Leverage performance data to build compelling narratives for senior stakeholders that demonstrate measurable ROI and surface new opportunities for account growth.