Role Description The Operations Specialist for Thrive USA Home Care serves as a key support partner to the Operations Manager, playing a critical role in ensuring daily operational efficiency, caregiver staffing stability, and high-quality service delivery. This position supports core operational functions, including: - Scheduling - Compliance - Quality assurance - VA authorization management - Recruiting - Community outreach This role is a fully remote work-from-home position reporting on Zoom, with the exception of occasional recruiting events. Responsibilities - Operational Support & Scheduling - Assist with daily operational activities to ensure clients receive consistent, high-quality home care services. - Support the implementation of operational processes and identify opportunities to improve workflow efficiency. - Assist with tracking operational metrics and provide updates to senior leadership. - Monitor and maintain client schedules throughout Florida, including missed clock-ins and clock-outs before and after business hours. - Proactively find coverage for call-outs or unfilled shifts to ensure service continuity. - Recruiting & Caregiver Placement Support - Assist the Operations Manager and Service Coordination team with caregiver recruiting initiatives to maintain adequate staffing levels. - Support outreach efforts at job fairs, community events, and hiring initiatives. - Source, screen, and coordinate interviews for caregiver candidates. - Assist with onboarding coordination and initial placement of new caregivers with appropriate clients. - Support placement of current caregivers into additional or better-matched shifts based on availability and client needs. - Maintain recruiting and placement records to support staffing efficiency. - VA Liaison & Authorization Management - Serve as a liaison between Thrive USA and local VA offices. - Receive new VA referrals and assist with implementation in WellSky. - Review, track, and update VA authorizations to ensure accuracy. - Compliance Assistance - Support adherence to federal, state, and local home care regulations. - Assist with policy, procedure, and compliance documentation. - Help ensure staff follow agency standards. Qualifications - Experience in home care operations, healthcare coordination, or similar leadership/support role. - Strong understanding of home care compliance and scheduling operations. - Excellent organizational and communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Comfortable using scheduling systems and operational software. Requirements - Must own a smartphone with an active data plan for work use. - Must own a personal computer for work-related responsibilities. - Must own a reliable vehicle with valid insurance and be willing to travel within designated service regions for recruiting events. - Must be able to respond to urgent operational matters as needed. - This position reports on Zoom Monday through Friday from 9 AM-5 PM. - There is an expectation to monitor missed clock-ins or missed clock-outs outside of standard business hours.

• Manage loan files from application through closing, ensuring accuracy and timeliness • Coordinate with borrowers, loan officers, lenders, and third parties to move files forward • Review borrower documentation (income, assets, credit, property) for completeness and consistency • Track and manage conditions, deadlines, and closing timelines across multiple files • Identify and resolve issues that could delay closing • Communicate clearly with all stakeholders on status, next steps, and outstanding items • Ensure files meet internal standards and lender requirements • Support closing coordination, including final document review and funding readiness

• 経営課題の特定と解決策の実行 • 事業の成長を阻害している根本的な課題の特定と構造化 • 各部門を横断する業務プロセスの見直し、および改善プランの策定 • 各現場への実行プランの落とし込み、および複数部門を巻き込んだプロジェクトの完遂 • 日本事業の成長戦略および新規事業の立案 • データ分析に基づく、既存事業の売上拡大に向けた最も効果的な打ち手の特定と検証 • 市場調査や顧客へのヒアリングを通じた、新規事業や新機能におけるビジネスモデルの検討 • 海外拠点との連携およびグローバル展開の支援 • 重要顧客・パートナーとの関係構築 • 経営の意思決定を支えるデータ分析体制の構築

• Strategic support: Serve as the right hand of the Regional Sales Manager for Southern Europe, contributing to daily operations, strategic follow-ups, and project management across the region • Data-driven insights: Take full ownership of CRM analysis and deliver compelling performance reports that track results across Italy and Spain • Professional presentations: Craft high-quality documents and slide decks for internal and external stakeholders using Google Suite • Market research: Conduct thorough research to uncover new business opportunities and fuel our expansion strategy • Close collaboration: Work directly from our office and travel alongside the Sales Director to ensure tight-knit communication and flawless execution