THRIVE USA LLC

Role Description The Operations Specialist for Thrive USA Home Care serves as a key support partner to the Operations Manager, playing a critical role in ensuring daily operational efficiency, caregiver staffing stability, and high-quality service delivery. This position supports core operational functions, including: - Scheduling - Compliance - Quality assurance - VA authorization management - Recruiting - Community outreach This role is a fully remote work-from-home position reporting on Zoom, with the exception of occasional recruiting events. Responsibilities - Operational Support & Scheduling - Assist with daily operational activities to ensure clients receive consistent, high-quality home care services. - Support the implementation of operational processes and identify opportunities to improve workflow efficiency. - Assist with tracking operational metrics and provide updates to senior leadership. - Monitor and maintain client schedules throughout Florida, including missed clock-ins and clock-outs before and after business hours. - Proactively find coverage for call-outs or unfilled shifts to ensure service continuity. - Recruiting & Caregiver Placement Support - Assist the Operations Manager and Service Coordination team with caregiver recruiting initiatives to maintain adequate staffing levels. - Support outreach efforts at job fairs, community events, and hiring initiatives. - Source, screen, and coordinate interviews for caregiver candidates. - Assist with onboarding coordination and initial placement of new caregivers with appropriate clients. - Support placement of current caregivers into additional or better-matched shifts based on availability and client needs. - Maintain recruiting and placement records to support staffing efficiency. - VA Liaison & Authorization Management - Serve as a liaison between Thrive USA and local VA offices. - Receive new VA referrals and assist with implementation in WellSky. - Review, track, and update VA authorizations to ensure accuracy. - Compliance Assistance - Support adherence to federal, state, and local home care regulations. - Assist with policy, procedure, and compliance documentation. - Help ensure staff follow agency standards. Qualifications - Experience in home care operations, healthcare coordination, or similar leadership/support role. - Strong understanding of home care compliance and scheduling operations. - Excellent organizational and communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Comfortable using scheduling systems and operational software. Requirements - Must own a smartphone with an active data plan for work use. - Must own a personal computer for work-related responsibilities. - Must own a reliable vehicle with valid insurance and be willing to travel within designated service regions for recruiting events. - Must be able to respond to urgent operational matters as needed. - This position reports on Zoom Monday through Friday from 9 AM-5 PM. - There is an expectation to monitor missed clock-ins or missed clock-outs outside of standard business hours.