• 経営課題の特定と解決策の実行 • 事業の成長を阻害している根本的な課題の特定と構造化 • 各部門を横断する業務プロセスの見直し、および改善プランの策定 • 各現場への実行プランの落とし込み、および複数部門を巻き込んだプロジェクトの完遂 • 日本事業の成長戦略および新規事業の立案 • データ分析に基づく、既存事業の売上拡大に向けた最も効果的な打ち手の特定と検証 • 市場調査や顧客へのヒアリングを通じた、新規事業や新機能におけるビジネスモデルの検討 • 海外拠点との連携およびグローバル展開の支援 • 重要顧客・パートナーとの関係構築 • 経営の意思決定を支えるデータ分析体制の構築

• Strategic support: Serve as the right hand of the Regional Sales Manager for Southern Europe, contributing to daily operations, strategic follow-ups, and project management across the region • Data-driven insights: Take full ownership of CRM analysis and deliver compelling performance reports that track results across Italy and Spain • Professional presentations: Craft high-quality documents and slide decks for internal and external stakeholders using Google Suite • Market research: Conduct thorough research to uncover new business opportunities and fuel our expansion strategy • Close collaboration: Work directly from our office and travel alongside the Sales Director to ensure tight-knit communication and flawless execution

Title: Mortgage Closer Location: Herndon United States Job Description: Overview The Mortgage Lending team assists Northwest Federal Credit Union in living out our vision to be the lifetime financial partner for our member-owners. To achieve this goal, our team must deliver the highest quality service to internal and external members. The primary responsibility of the Mortgage Closer is to provide a seamless conclusion to the loan process by preparing closing packages on first mortgage and equity loans, the funding and disbursement of each loan and insuring compliance with Credit Union policies and procedures along with regulatory guidelines. Additionally, Mortgage Closers work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience. Responsibilities - Prepare accurate and error free closing document packages on all mortgage loan types within 48 hours of settlement - Post, Fund and Disburse all mortgage loan types accurately and error free - Knowledgeable in real estate forms, contracts and documents - Provide general Credit Union information to members and cross sells products and services as needed - Ensure all loan underwriting/closing conditions are satisfied prior to the preparation of the closing packages - Provide clear and concise closing conditions to the settlement attorney and/or title company in an effort to ensure compliance and saleability of the loan - Identify and alert management to potential issues which arise that could negatively impact compliance and the saleability of the loan - Coordinate settlement between title company and/or attorneys and members from scheduling through funding - Remain responsive to the needs of the title company/member to ensure a seamless transaction and timely settlement - Conduct Equity loan settlements in a professional manner ensuring all documents are properly signed and notarized - Print checks for Home Equity Line of Credit loans - Meet production expectations as determined by the immediate supervisor - Ensure accuracy of disclosures and provide to member within required regulatory compliance time-frames - Examines and analyzes title work and works to ensure title binder and Closing Protection Letter are accurate - Ensure all loans are in compliance with all investor, regulatory and PMI guidelines - Review system and all documentation for accuracy; clarifies missing or questionable information and follows-up with all parties involved to ensure accuracy before the closing documents are released - Prepare vouchers for closing transactions to include complete and accurate disbursement of all funds - Satisfy all closing conditions ensuring a seamless transition of the file through post closing - Working knowledge of NWFCU, Federal and State regulations required by the National Credit Union Association - Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA) #NWFCU1 Qualifications - High school graduate or equivalent - Minimum 3 years mortgage experience as a Mortgage Processor, Mortgage Closer or at least 3 years in a mortgage related field - Ability to work flexible hours based on business needs: Monday - Friday 8:30AM-5:00PM; possible Saturdays, as needed - Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely - Knowledge of Credit Union Policies and Procedures relating to mortgage operations - Knowledge of federal regulations and compliance issues such as RESPA, REG Z, HMDA, etc. - Basic knowledge of secondary market guidelines to include SAFE Act Licensing - Ability to use standard office and/or banking equipment and systems; working knowledge of Microsoft Office - Demonstrates strong attention to detail - Ability to accurately prepare vouchers for closing transactions. This entails basic accounting balancing functions and Excel proficiency - Ability to navigate DNA and properly post and fund closing transactions - Ability to maintain confidentiality - Ability to collaborate - Ability to interact effectively with all levels of the organization and/or with members - Effective oral and written communication skills - Effective problem-solving skills - Excellent interpersonal skills Additional Compensation Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match. EEO Notice Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

Title: Trainer, Customer Experience Operations Location: Oceanside United States Job Description: 3609 Ocean Ranch Blvd Ste 160, Oceanside CA 92056-2696, United States Trainer, Customer Experience Operations About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals-including retail, industrial and logistics, healthcare, education, manufacturing, and more-maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we're looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. If this sounds like you, then why wait, APPLY TODAY!! This is a 100% remote opportunity anywhere in the U.S. Position Summary Responsible for designing, delivering, and continuously improving training programs that ensure consistent, high quality customer interactions. This role partners closely with the Customer Experience managers to onboard new hires, upskill existing staff, reinforce service standards, and reduce escalations through proactive training. The trainer ensures alignment with departmental SLAs, compliance requirements, internal workflows, and customer experience best practices while driving measurable improvements in performance, quality, and customer satisfaction. Essential Duties and Responsibilities Job responsibilities include but are not limited to: - Develop, maintain, and deliver structured onboarding and ongoing training programs for customer experience staff. - Facilitate instructor led, virtual, and one-on-one training sessions covering customer service standards, communication skills, systems usage, workflow processes, and escalation protocols. - Create and update training materials, job aids, scripts, and reference documentation to reflect current policies, procedures, and system changes. - Ensure training content aligns with departmental goals, SLAs, quality assurance standards, and customer experience initiatives. - Partner with managers to identify skill gaps, performance trends, and recurring customer issues requiring targeted training. - Use performance metrics, customer feedback, escalation data, and audit results to evaluate training effectiveness and recommend enhancements. - Support the rollout of new initiatives, systems, or process changes. - Assist leadership with preparation of staff for operational changes impacting customer experience delivery. - Maintain accurate records of training completion, certifications, and coaching activities. - Ensure training documentation remains current and accessible. Experience Required: - Minimum of three (3) years delivering formal customer service training. - Prior experience in managing, training, and coaching direct reports - Knowledge of adult learning principles and instructional design best practices. - Strong working knowledge of customer service workflows, escalation management, and issue resolution processes. - Advanced experience with Microsoft Office, with an emphasis on Excel as well as experience with other business technology applications (SalesForce, NetSuite, etc.) - Past experience with video training and LMS software - Facilities Maintenance industry preferred Education: - Bachelor's degree in business or related field and/or equivalent experience Travel: <5%