This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Partnerships Account Manager supports Charlie Health’s Partnerships team by ensuring top-notch patient experience and referral source experience for our go-to-market channels. You’ll play a critical role in supporting patients’ journey into care with Charlie Health, while maintaining the accuracy and efficiency of our internal systems. - Educate key stakeholders about our offerings. - Address access barriers. - Design programs tailored to the unique mental health needs of employee populations. - Drive significant access for patients and referral sources. - Communicate the value of our services within the corporate ecosystem. - Support complex admissions and discharge workflows. - Maintain data quality and provide top-tier customer service. - Design, operationalize, and execute cross-functional workflows. Responsibilities - SLA and KPI Development: Work cross-functionally to design performance standards and metrics to ensure scalable and consistent performance; manage team to performance and quality standards. - Process Design and Improvement: Continuously evaluate and optimize pre-admission, in-care, and post-care operational processes to enhance efficiency, accuracy, and scalability. - Manual Data Entry: Execute data entry tasks, ensuring data is entered accurately and efficiently into relevant systems or databases. - Review and process referral information daily to ensure accuracy and completeness. - Maintain up-to-date and organized referral and provider data in internal systems. - Create and update account and contact records to reflect new or changing provider relationships. - Quality Assurance: Support development and scalability of quality assurance measures and perform regular audits to validate the accuracy and completeness of data. - Cross-Functional Collaboration: Collaborate with stakeholders from various departments to understand patient, referral source, and data requirements and priorities. Qualifications - Bachelor's degree in Business, Operations, Healthcare. - 1–2 years of experience in an operations, administrative, or data-entry-focused role (healthcare experience a plus). - Exceptional attention to detail and accuracy in managing data. - Excellent organizational and time-management skills. - Proficiency with CRM platforms (Salesforce experience preferred). - Strong written and verbal communication skills. - Ability to work independently and prioritize multiple tasks. - Passion for Charlie Health’s mission to expand access to high-quality mental health care. - Exceptional communication and de-escalation skills. - Resourceful with a natural ability to structure and solve ambiguous business problems. - Proactive self-starter and natural multitasker. - Ability to work flexible hours to meet the needs of the team and patients. - Work authorized in the United States and native or bilingual English proficiency. Benefits - Comprehensive benefits for all full-time, exempt employees. - Total target base compensation between $60,000 and $80,000 per year. - Performance bonus included in total cash compensation range of $69,000 to $91,000 per year. - Compensation determined on an individualized basis, impacted by location, experience, and other relevant considerations.

• You are responsible for executing commissioned acquisition projects for site acquisition, contract portfolio management, asset management, and marketing. • You are responsible for timely and high-quality monitoring and acceptance of acquisition services to be provided until handover to the operating units. • Ensure legal validity and compliance with approval guidelines by reviewing pre-decision processes according to uniform standards of quality and cost-effectiveness. • You are responsible for lease and usage agreements for the construction and operation of telecommunications installations, particularly radio sites. • You independently create project and scheduling plans and contribute to efficient resource planning regarding order management, acceptance, invoice checking and approval, as well as escalation, approval, and control mechanisms.

• Build relationships with existing customers while expanding growth year-over-year. • Discuss all the products and programs YORK Factory Direct offers to gain more share of wallet. • Advising customers to utilize all program features available to grow their business; the more they sell, the more we sell! • Prospect and recruit customers who fit the YORK partnership profile. • Prove “Why YORK” is an industry leader with the power behind it to grow their business. • Create custom marketing strategies to help your customers grow. • Assist your customer to select the best YORK products to meet their client’s needs. • Negotiate prices and terms of sale. • Ensure customers participate and attend our industry-leading training classes offered locally and virtually. • Perform to plan. Set weekly, monthly, quarterly and annual sales goals for overall sales, sales calls, product mix/segmentation, new dealer registrations, training, as well as many other sales metrics.

• Work collaboratively with the National Account Manager to develop a sales strategy designed to prospect & build customers within natural independent and small conventional grocery accounts with less than 100 retail locations in the Western region of the US. • Understanding and experience managing distributor relationships such as UNFI and KeHE. • Execute the strategy of the natural and grocery channels to deliver on annual revenue goals. • Optimize relationships with new partners to promote best-in-category opportunities - pricing and promotions, POS and in-store campaigns, SKU mix, shelf placement, etc. • Partner with trade and marketing teams to build and support account velocities. • In conjunction with the Trade Marketing Team and operations team, plan, organize, forecast and implement and manage promotional and trade spend initiatives. • Work collaboratively with the Operations team to ensure strong customer service levels. • Leverage network of brokers & distributors to support channels in accordance with the Hu mission, culture and values. • Propose the development, adaptation and/or changes to the company’s current product line based on trade feedback and competitive analysis.