Charlie Health Outreach

Role Description Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our mission is to connect the world to life-saving behavioral health treatment through personalized, virtual care rooted in connection. We’re building a team of passionate leaders committed to transforming behavioral healthcare and improving outcomes for communities everywhere. In this position, you will foster strong relationships with EAP providers, unions, corporate employers, and workplace wellness programs to connect employees and their families to Charlie Health’s services. This role focuses on building meaningful relationships, strengthening referral pathways, and ensuring that employees and their families can easily access Charlie Health’s Intensive Outpatient Programming. You will serve as a trusted partner and educator to workforce stakeholders, identifying needs, reducing barriers to care, and ensuring seamless collaboration across partnerships. You will be responsible for educating key stakeholders about our offerings, addressing access barriers, and designing programs tailored to the unique mental health needs of employee populations. This position requires purpose-driven individuals who can effectively communicate the value of our services within the corporate ecosystem. While this work can be complex, every interaction you have will contribute to the well-being of employees and their families nationwide. In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities - Develop and operationalize a go-to-market strategy specifically focused on Labor, Union, and Employer corporate partners - Create, build, and manage relationships with key Labor, Union, EAP stakeholders, HR leaders, and benefits managers across priority markets - Conduct cold outreach, host educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health’s mental health resources - Conduct in-person field outreach (3–4 days/week), leading meetings with employer-based stakeholders and community partners. - Identify challenges in mental health access within corporate environments and collaborate with EAP providers to overcome barriers. - Design tailored outreach strategies to engage and support HR teams, wellness coordinators, and employee resource groups - Deepen Charlie Health’s penetration across existing Labor, Union, and Employer partnerships and collaborate on long-term initiatives - Attend and lead educational events, presentations, and outreach efforts for HR teams, corporate partners, and EAP providers to maintain engagement - Synthesize and share feedback from Labor, Union, and EAP partners and stakeholders to inform the company's marketing and product strategies - Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the Employer channel Requirements - Must reside in Florida or Georgia - You have 5-8+ years proven sales experience - owning & overachieving KPIs is a plus - Experience working with or selling to unions, employers, and Employee Assistance Programs (EAPs) - Must thrive in a fast-paced, startup environment; highly self-initiated with a strong desire to win - Ability to build relationships, educate, and collaborate with Labor, Union, and Employer leaders and corporate partners - Ability to travel regionally; must have reliable transportation and a valid driver’s license - Ability to energize, advise & persuade senior corporate personnel - Exceptional ability to energize, advise, and influence senior corporate and organizational leaders - Strong interpersonal, relationship-building, and listening skills with a natural consultative approach - Strong project management skills with demonstrated ability to manage multiple priorities in a fast-moving environment - Experience with Microsoft Office, Salesforce, and Zoom preferred Benefits - Comprehensive benefits to all full-time, exempt employees - Total target base compensation between $70,000 and $93,000 per year - Target performance-based bonus - Target total cash compensation range, including potential bonus, between $92,000 and $120,000 per year - Cash compensation is part of the total compensation package, which may include stock options and other Charlie Health-sponsored benefits

Role Description Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our mission is to connect the world to life-saving behavioral health treatment through personalized, virtual care rooted in connection. We’re building a team of passionate leaders committed to transforming behavioral healthcare and improving outcomes for communities everywhere. In this position, you will foster strong relationships with EAP providers, unions, corporate employers, and workplace wellness programs to connect employees and their families to Charlie Health’s services. This role focuses on building meaningful relationships, strengthening referral pathways, and ensuring that employees and their families can easily access Charlie Health’s Intensive Outpatient Programming. You will serve as a trusted partner and educator to workforce stakeholders, identifying needs, reducing barriers to care, and ensuring seamless collaboration across partnerships. You will be responsible for educating key stakeholders about our offerings, addressing access barriers, and designing programs tailored to the unique mental health needs of employee populations. This position requires purpose-driven individuals who can effectively communicate the value of our services within the corporate ecosystem. While this work can be complex, every interaction you have will contribute to the well-being of employees and their families nationwide. In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities - Develop and operationalize a go-to-market strategy specifically focused on Labor, Union, and Employer corporate partners. - Create, build, and manage relationships with key Labor, Union, EAP stakeholders, HR leaders, and benefits managers across priority markets. - Conduct cold outreach, host educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health’s mental health resources. - Conduct in-person field outreach (3–4 days/week), leading meetings with employer-based stakeholders and community partners. - Identify challenges in mental health access within corporate environments and collaborate with EAP providers to overcome barriers. - Design tailored outreach strategies to engage and support HR teams, wellness coordinators, and employee resource groups. - Deepen Charlie Health’s penetration across existing Labor, Union, and Employer partnerships and collaborate on long-term initiatives. - Attend and lead educational events, presentations, and outreach efforts for HR teams, corporate partners, and EAP providers to maintain engagement. - Synthesize and share feedback from Labor, Union, and EAP partners and stakeholders to inform the company's marketing and product strategies. - Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the Employer channel. Requirements - Must reside in Missouri, Nebraska, Kansas, Iowa. - You have 5-8+ years proven sales experience - owning & overachieving KPIs is a plus. - Experience working with or selling to unions, employers, and Employee Assistance Programs (EAPs). - Must thrive in a fast-paced, startup environment; highly self-initiated with a strong desire to win. - Ability to build relationships, educate, and collaborate with Labor, Union, and Employer leaders and corporate partners. - Ability to travel regionally; must have reliable transportation and a valid driver’s license. - Ability to energize, advise & persuade senior corporate personnel. - Exceptional ability to energize, advise, and influence senior corporate and organizational leaders. - Strong interpersonal, relationship-building, and listening skills with a natural consultative approach. - Strong project management skills with demonstrated ability to manage multiple priorities in a fast-moving environment. - Experience with Microsoft Office, Salesforce, and Zoom preferred. Benefits - Comprehensive benefits to all full-time, exempt employees. - Total target base compensation for this role will be between $70,000 and $93,000 per year at the commencement of employment. - This role offers a target performance-based bonus. - The target total cash compensation range, including potential bonus, will be between $92,000 and $120,000 per year. - Pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. - Cash compensation is only part of the total compensation package, which may include stock options and other Charlie Health-sponsored benefits.

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. Responsibilities Strategic Channel Prioritization Develop a data-driven framework for evaluating and prioritizing strategic channels, including employers, education, government agencies, national providers, and digital health companies Assess and refine resource allocation based on channel performance, market dynamics, and organizational goals Continuously monitor and measure the efficacy of each channel, providing actionable recommendations on whether to expand, optimize, or pivot investmentPartnership Strategy Development Conduct market research and analyze industry trends to identify strategic opportunities that align with Charlie Health's mission and objectives Design and implement partnership strategies to address both short- and long-term growth opportunities Collaborate with Business Development representatives to ensure strategies are actionable and aligned with on-the-ground execution Cross-Functional Leadership and Alignment Drive internal alignment across departments (e.g., sales, marketing, clinical, and operations) to ensure strategic partnerships are supported and prioritized effectively Lead resource allocation discussions to support high-priority initiatives and partnerships Foster a collaborative environment to align goals and execution plans across the organization Implementation and Execution Oversight Support the implementation of strategic partnerships by acting as a key facilitator between Charlie Health and partner organizations Oversee project management for partnership lifecycles, including scoping, contracting, program design, and launch Ensure partnerships are operationally set up to drive measurable success, leveraging internal teams to streamline processes Measurement and Optimization Establish and monitor key performance indicators (KPIs) to evaluate the success and ROI of partnerships. Analyze performance data to optimize existing relationships and inform future strategies Deliver regular reports and insights to senior leadership to support data-driven decision-making Industry Expertise and Representation Act as Charlie Health’s in-house expert on relevant markets and partnership opportunities, providing insights and strategic guidance to internal stakeholders Represent Charlie Health at industry events, conferences, and trade shows to enhance visibility and network with key stakeholders Bachelors degree in Business, Analytics, Finance, or similar analytical subject area Based in Central Standard Time Zone 5+ years in strategy, partnerships, or business development roles, preferably in healthcare or a related field Proven experience leading strategic initiatives and managing cross-functional teams Strong track record of analyzing market trends and creating actionable strategies Exceptional analytical and problem-solving skills with a data-driven approach to decision-making Strong interpersonal and communication skills, with the ability to influence stakeholders at all levels Proficiency in CRM tools (e.g., Salesforce) and familiarity with partnership lifecycle management Expertise in project management and driving initiatives to completion Passion for healthcare services Highly analytical, with an ability to construct data-driven recommendations Exceptional communication, interpersonal, listening and relationship-building skills Microsoft Office proficiency—Word, PowerPoint, Excel Resourceful with a natural ability to problem solve Proactive self-started and natural multitasker Meticulous attention to detail Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here . Additional Information The total target base compensation for this role will be between $150,000 and $180,000 per year at the commencement of employment. The target total cash compensation range, including potential bonus, will be between $194,000 and $234,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #li-remote Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Partnerships Account Manager supports Charlie Health’s Partnerships team by ensuring top-notch patient experience and referral source experience for our go-to-market channels. You’ll play a critical role in supporting patients’ journey into care with Charlie Health, while maintaining the accuracy and efficiency of our internal systems. - Educate key stakeholders about our offerings. - Address access barriers. - Design programs tailored to the unique mental health needs of employee populations. - Drive significant access for patients and referral sources. - Communicate the value of our services within the corporate ecosystem. - Support complex admissions and discharge workflows. - Maintain data quality and provide top-tier customer service. - Design, operationalize, and execute cross-functional workflows. Responsibilities - SLA and KPI Development: Work cross-functionally to design performance standards and metrics to ensure scalable and consistent performance; manage team to performance and quality standards. - Process Design and Improvement: Continuously evaluate and optimize pre-admission, in-care, and post-care operational processes to enhance efficiency, accuracy, and scalability. - Manual Data Entry: Execute data entry tasks, ensuring data is entered accurately and efficiently into relevant systems or databases. - Review and process referral information daily to ensure accuracy and completeness. - Maintain up-to-date and organized referral and provider data in internal systems. - Create and update account and contact records to reflect new or changing provider relationships. - Quality Assurance: Support development and scalability of quality assurance measures and perform regular audits to validate the accuracy and completeness of data. - Cross-Functional Collaboration: Collaborate with stakeholders from various departments to understand patient, referral source, and data requirements and priorities. Qualifications - Bachelor's degree in Business, Operations, Healthcare. - 1–2 years of experience in an operations, administrative, or data-entry-focused role (healthcare experience a plus). - Exceptional attention to detail and accuracy in managing data. - Excellent organizational and time-management skills. - Proficiency with CRM platforms (Salesforce experience preferred). - Strong written and verbal communication skills. - Ability to work independently and prioritize multiple tasks. - Passion for Charlie Health’s mission to expand access to high-quality mental health care. - Exceptional communication and de-escalation skills. - Resourceful with a natural ability to structure and solve ambiguous business problems. - Proactive self-starter and natural multitasker. - Ability to work flexible hours to meet the needs of the team and patients. - Work authorized in the United States and native or bilingual English proficiency. Benefits - Comprehensive benefits for all full-time, exempt employees. - Total target base compensation between $60,000 and $80,000 per year. - Performance bonus included in total cash compensation range of $69,000 to $91,000 per year. - Compensation determined on an individualized basis, impacted by location, experience, and other relevant considerations.