Role Description The Program Manager will be responsible for leadership, development, implementation and management of specific core applications in the company. Location & Travel Details: The position offers the option to work remotely. Responsibilities - Primary Administration of assigned core applications. - Assist in the planning, design and development of enhancements to core applications and provide recommendations on new programs being considered. - Meet with decision makers, process owners and end users to help define business requirements and systems goals and identify and resolve core business applications issues. - Review and analyze the effectiveness and efficiency of existing applications and help develop strategies for improving or further leveraging these systems. - Assist all users with core application-related questions and concerns. - Develop, execute and document test plans for all core application enhancements and upgrades. - Help plan and build application roadmaps and conduct or coordinate training on core applications as needed. - Serve on task teams (Application Vendor Analysis, Process and Policy Research, etc.). - Work with internal and external auditors as needed. - Maintain and enhance skills through formal and informal training opportunities. - Travel to project site locations as needed to ensure implementation and user adoption success. - Other duties as assigned. Qualifications - Bachelor’s degree (BA/BS) in Management Information Systems, Business or other related field or 5-7 years related experience and/or training or equivalent combination of education and experience. - Experience working with programs such as Procore or InEight preferred. - Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward the company’s Zero Injury principles. - Proven experience with Viewpoint, Procore, B2W and other the company core applications. - Project Management Information Systems (PMIS) and familiarity with software tools such as InEight, Procore, and HCSS. - Work effectively with teams utilizing a customer centered approach. - Excellent written, oral and interpersonal communication skills. - Write reports, business correspondence and procedure manuals. - Effectively present information and respond to questions from groups of users, managers, and customers. Requirements - When visiting jobsites, the work environment involves some exposure to hazards or physical risks, which require following basic safety precautions. - This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. Benefits - Competitive pay with ongoing performance review and merit increase. - 401(k) with company match & Employee Stock Purchase Plan (ESPP). - Flexible spending account (Healthcare & Dependent care). - Compensation $101,717-$120,000 / year, commensurate with experience. - Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children. - Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance, Weight Management Drug Discount. - Discounted National Gym Membership Network. - Paid Time Off, Paid Holidays, Bereavement Leave. - Military Leave, including Benefits Continuation. - Employee Assistance Program. - Short and long-term disability, life insurance, and accidental death & dismemberment. - Voluntary life insurance, accident, critical illness, hospital indemnity coverage. - Emergency Travel Assistance Program. - Group legal plan.

• Program Management: Day-to-day oversight of the global T&E program, including policy governance, tools administration, and process improvement initiatives • Expense Operations: Monitor expense audit activity, manage exception queues, and ensure timely payment and clearances • Corporate Card Program: Serve as program administrator, overseeing card issuance, account maintenance, and issue resolution; serve as liaison between cardholders and the issuing bank • Purchasing Card (P-Card) Program: Oversee the departmental p-card program, ensure proper usage, controls, and compliance. • Vendor & Platform Management: Act as system administrator and primary point of contact for relationships with travel management company, expense platform, and compliance tools • Policy & Compliance: Maintain and update T&E policies, including periodic reviews, communication of changes and training • Reporting & Analytics: Build and deliver regular reporting on travel spend, policy adherence, and program KPIs to finance leadership and key stakeholders • System & Process Improvement: Drive process improvement initiatives to streamline processes, improve efficiency, improve user experience, and compliance across T&E workflows

• Develop and manage customer advocacy and engagement program, including framework, goals, structure, and success metrics, to drive customer stories, references, and other advocacy opportunities. • Manage, execute, and evolve Customer Advisory Board (CAB) program including planning, facilitation, stakeholder alignment, and customer communications. • Lead strategic management of the online community, including day-to-day operations, content planning and execution, engagement strategies, and performance monitoring. • Organize and facilitate virtual and in-person customer user groups and events to drive engagement, knowledge sharing, product adoption, and impact customer retention. • Partner with cross-functional stakeholders to align program priorities with business objectives, integrate customer insights, and improve customer experience outcomes. • Support and drive the evolution of program best practices by identifying, testing, and implementing new approaches and technologies, including AI. • Define, track, and analyze program performance metrics and customer feedback to identify trends and drive continuous and strategic improvements. • Execute and enhance scalable processes, playbooks, and engagement strategies to support consistent program execution. • Serve as a subject matter resource in customer advocacy and community engagement, providing guidance across teams. • Conduct all business in accordance with Higher Logic policies and procedures.

• Serve as the centralized administrative and technical lead for the program, interfacing directly with the highest levels of customer management • Responsible for the appropriate and successful supervision, controls, reviews, inspections, and coordination of all employees and subcontractors • Establish, direct, and control program budgets and schedules, ensuring all fiscal and administrative aspects of the work remain on track • Exercise the authority to commit corporate resources to ensure project objectives are met regarding performance, quality, and client relations • Direct the planning and execution of all program phases, establishing priorities to meet both corporate and client mission goals • Manage the inspection and management of all services performed under the contract to ensure 100% adherence to quality standards • Function under general supervision while reporting program status, risks, and achievements directly to corporate management