• Strategic Implementation: Project Manager for the full lifecycle implementation of Salesforce Revenue Cloud, specifically focusing on Product Lifecycle Management (PLM), CPQ, and Contract Management. • ERP Integration: Orchestrate the implementation/optimization of the NetSuite Billing module, ensuring seamless data flow and reconciliation from Salesforce. • Stakeholder Orchestration: Act as the primary liaison between Sales Operations, Finance, Legal, and IT to align business requirements with technical delivery. • Project Governance: Manage project timelines, resource allocation, risk mitigation, and budget tracking. You will be responsible for keeping a complex, multi-system project on schedule. • Vendor & Partner Management: Coordinate with external implementation partners to ensure best practices and high-quality deliverables.

• The Project Manager will manage the coordination, implementation, and completion of the research projects while remaining aligned with the strategy and objectives of the company. • Report directly to the Director of Research Operations to support the execution and delivery of all research projects. • Allocate project resources and monitor the progress, ensuring projects are well-positioned and flowing through the organization’s work streams. • Conduct screening and arrange the schedule for individuals participating in either focus group discussions or in-depth interviews. • Coordinate with the customer experience and research excellence teams to gather feedback and share the list of participants who completed the sessions. • Monitor team performance and provide feedback to the Director. • Manage the PO process, generating PO’s for ad-hoc projects, working with the customer experience team to ensure target margin is achieved. • Test surveys for quality, compliance, and best practices. • Ensure all project components are executed within scope and timeline.

• Lead successful delivery of large, complex Professional Services implementations. • Manage customer engagements end to end, partnering closely with cross-functional teams. • Proactively manage delivery risks, dependencies, and timelines across multiple engagements. • Establish and maintain project tracking and reporting for clear visibility into delivery health. • Identify potential issues early, facilitate cross-functional problem solving, and drive resolution.

• Support the intake and resourcing process for new client requests and ongoing programs, ensuring briefs are complete and timelines established. • Set up Asana projects with clear tasks, dependencies, and owners. • Ensure all relevant documents, brand assets, and resources are organized and accessible. • Partner with Operations Manager to confirm scope, resources, and deliverable expectations at kickoff. • Build and maintain detailed Asana timelines; proactively adjust for client or internal delays. • Act as the single source of truth for project status across the team. • Track milestones and dependencies; manage communication of progress and risks. • Keep all stakeholders aligned on next steps and timing. • Support Operations Manager in assessing team capacity, resourcing needs, and contractor utilization. • Uphold department use of standard templates, briefs, and reporting formats. • Conduct light QA to ensure deliverables meet original request criteria and brand standards. • Route assets for review, collect and organize feedback, and confirm revisions are implemented. • Coordinate deliverable and meeting schedules; handle logistics for cross-functional collaboration and status reviews. • Act as the day-to-day contact for trafficking requests, asset routing, and communications triage. • Collaborate with teams to ensure alignment and on-time delivery. • Track vendor, contractor, and influencer deliverables. Confirming progress and completion in partnership with Operations Manager and Account Managers. • Help evaluate daily workloads and flag when additional support or reallocation is needed. • Model calm, accountability, and operational discipline in daily workflow. • Reinforce the Social + Influencer team’s process standards and Asana best practices. • Identify recurring friction points and propose process improvements. • Contribute to a culture of clear communication, shared ownership, and proactive problem-solving.