• Lead and facilitate initial and ongoing study Risk Management • Participate in selection and setup of the RBM platform • Perform Centralized Monitoring for a study • Present Centralized Monitoring analysis results to study teams and clients • Develop and review study-specific Plans • Set up and manage targeted SDV and monitoring strategy for a study • Set up and manage Central Data Review activities in a study • Contribute to Proposals and bid defense meetings

• Lead and facilitate initial and ongoing study Risk Management • Participate in selection and setup of the RBM platform • Perform Centralized Monitoring for a study including review of Key Risk Indicators, Statistical Analyses and Quality Tolerance Limits • Present Centralized Monitoring analysis results to study teams and clients and manage issues in cross-functional environment • Develop and review study-specific Plans • Set up and manage targeted SDV and monitoring strategy for a study • Set up and manage Central Data Review activities in a study • Contribute to Proposals and bid defense meetings with information about Risk Based Monitoring services • Communicate study challenges to Clinical Data Science group and work out data-driven solutions

• Create a structured approach to training needs assessment by collecting both qualitative feedback from field teams and quantitative data from customer interactions. • Implement regular analysis cycles (quarterly and annual) to identify knowledge gaps across different physician segments and geographic regions. • Utilize these insights to build curriculum roadmaps that align with product lifecycle stages—from pre-launch awareness building to post-launch advanced technique optimization—ensuring educational initiatives directly support business priorities while addressing evolving customer needs. • Design comprehensive training programs that leverage the full spectrum of adult learning principles through carefully orchestrated blended learning approaches. • This includes hands-on procedural workshops for tactile learners, case-based virtual sessions for problem-solvers, on-demand microlearning modules for just-in-time reinforcement, and advanced simulation technologies for risk-free skill development. • Each modality should be strategically deployed based on learning objectives, audience expertise level, and specific peripheral vascular therapeutic area requirements, with standardized core content that can be customized for regional clinical practice variations. • Develop comprehensive metrics that go beyond traditional satisfaction scores to measure true educational impact. • Implement pre/post knowledge assessments, longitudinal skill evaluations, and adoption tracking mechanisms that connect learning experiences to clinical practice changes. • Leverage analytics platforms to create dashboards that visualize program effectiveness across different physician segments, allowing for data-informed decisions about curriculum adjustments and resource allocation. • Partner with the operational team to integrate CRM data, LMS completion statistics, and clinical outcomes to demonstrate clear ROI on educational investments. • Create a structured approach to KOL identification and development that goes beyond traditional "speaker bureaus" to establish true educational partnerships. • Implement a tiered faculty development pathway that nurtures emerging experts while leveraging established thought leaders, ensuring representation across practice settings and geographic regions. • Provide faculty with advanced training on adult learning principles, effective presentation techniques, and clinical coaching methodologies. • Establish regular faculty summits to align messaging, share best practices, and collaboratively develop innovative teaching approaches that address evolving clinical challenges. • Lead the implementation of cutting-edge educational technologies that transform the learning experience while improving scalability and effectiveness. This includes developing AI-powered clinical decision support tools that provide personalized learning pathways, implementing virtual reality simulations for complex anatomical visualization, creating digital patient case libraries for on-demand practice, and establishing collaborative learning communities through secure social platforms. • Each technological innovation should be piloted with clear success metrics, refined based on user feedback, and scaled with appropriate implementation support to ensure adoption and measurable impact on clinical practice.

• Refreshing/resigning customer contract agreements • Renew existing customers in the final year before evergreen status. • Renew existing customers in evergreen or without a current contract agreement • Renew acquired customer agreements. • Modify agreements based on usage changes. • Clean up all customer data to support fulfillment activities. • Managing account linkage for new owners and chain store transfers. • Renew agreement with new owners. • Refresh/correct linkage of stores between “company” and “franchisee” status. • Update/correct key chain store data to support fulfillment activities. • Forward/communicate key information to internal clients • Saving current customer agreements. • Work with disgruntled customers to resolve problems and save business. • Work with internal functional heads to follow-up on agreed customer actions and problem repairs. • Think proactively using business findings to troubleshoot future potential problems and correct before business is lost or threatened. • Adding Equipment to customer agreements. • Assist customers who are in need of additional equipment from our product assortment with an emphasis on life safety equipment. • Ability to upsell where applicable and bundle equipment options. • Follow all selling rules related to new equipment additions and contract renewals. • Seek opportunities in every customer interaction to upsell new products and services. • Manage caseload and ensure cases are updated with notes and emails as applicable. • Use of Formstack to send out and manage contracts that need to be signed by customer. • Create contract packages for processing according to contract administrator rules. • Remain current with customer interactions via email and phone. • Daily, weekly, monthly reporting as required to support performance management routines.