Northwest Federal Credit Union

Title: Consumer Relationship Officer Location: US-VA-Herndon Category: Lending Req ID: 2026-2946 Overview The Consumer Relationship Officer (CRO) works directly with existing members to educate them on Northwest Federal Credit Union products and services. By way of outbound phone calls, the CRO fosters a relationship with members and follows up as needed to ensure their Credit Union related needs are satisfied and to cross-offer them products and services they may benefit from. The CRO will complete loan applications and collect applicable documentation as needed for review and decisioning by the Consumer Lending Underwriting team. They will communicate the loan decisions and coordinate the delivery of the loan closing documents and subsequent loan disbursement with the Consumer Lending Processing team. This sales role includes a base salary plus monthly incentive plan tied to new loan production goals, ancillary sales and closed referrals on other credit union products and services. Incentive is paid monthly and is in lieu of an annual corporate bonus payout. Responsibilities - Outbound calling to 350+ members each month to educate on available Credit Union products and services - Recognizes and pursues cross selling opportunities on Credit Union products and services - Create future touch points and complete timely follow up as needed for all leads - Complete loan applications and submit to the Consumer Lending Underwriting Team for loan decisions - Coordinate loan disbursement with the Consumer Lending Processing Team - Meet monthly loan production targets and closed referral goals as directed by management - Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA) #NWFCU1 Qualifications - High school diploma or equivalent - Minimum 2 years of experience as a consumer loan officer, consumer loan processor, or equivalent experience processing consumer loans in a branch setting - Must have experience reading and deciphering Equifax credit reporting - Ability to work Mon-Fri 8:30AM – 5:30PM, with evenings and Saturdays as needed (time will be offset) - Ability to work onsite and equally effectively remotely - Ability to adhere to Consumer Lending regulations, policies and procedures along with Credit Union BSA and other compliance related requirements - Prior experience working in a high paced detailed oriented role with a record of meeting sales goals - Ability to use standard office equipment and systems - Ability to review and analyze or interpret data and documentation - Effective oral and written communication skills - Must be self-driven with the ability to work independently to achieve sales goals - Ability to collaborate and be an effective member of a team - Ability to maintain confidentiality - Excellent customer service skills - Accuracy and detail-orientation - Quality-focused Additional Compensation Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match. EEO Notice Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

Title: Mortgage Closer Location: Herndon United States Job Description: Overview The Mortgage Lending team assists Northwest Federal Credit Union in living out our vision to be the lifetime financial partner for our member-owners. To achieve this goal, our team must deliver the highest quality service to internal and external members. The primary responsibility of the Mortgage Closer is to provide a seamless conclusion to the loan process by preparing closing packages on first mortgage and equity loans, the funding and disbursement of each loan and insuring compliance with Credit Union policies and procedures along with regulatory guidelines. Additionally, Mortgage Closers work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience. Responsibilities - Prepare accurate and error free closing document packages on all mortgage loan types within 48 hours of settlement - Post, Fund and Disburse all mortgage loan types accurately and error free - Knowledgeable in real estate forms, contracts and documents - Provide general Credit Union information to members and cross sells products and services as needed - Ensure all loan underwriting/closing conditions are satisfied prior to the preparation of the closing packages - Provide clear and concise closing conditions to the settlement attorney and/or title company in an effort to ensure compliance and saleability of the loan - Identify and alert management to potential issues which arise that could negatively impact compliance and the saleability of the loan - Coordinate settlement between title company and/or attorneys and members from scheduling through funding - Remain responsive to the needs of the title company/member to ensure a seamless transaction and timely settlement - Conduct Equity loan settlements in a professional manner ensuring all documents are properly signed and notarized - Print checks for Home Equity Line of Credit loans - Meet production expectations as determined by the immediate supervisor - Ensure accuracy of disclosures and provide to member within required regulatory compliance time-frames - Examines and analyzes title work and works to ensure title binder and Closing Protection Letter are accurate - Ensure all loans are in compliance with all investor, regulatory and PMI guidelines - Review system and all documentation for accuracy; clarifies missing or questionable information and follows-up with all parties involved to ensure accuracy before the closing documents are released - Prepare vouchers for closing transactions to include complete and accurate disbursement of all funds - Satisfy all closing conditions ensuring a seamless transition of the file through post closing - Working knowledge of NWFCU, Federal and State regulations required by the National Credit Union Association - Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA) #NWFCU1 Qualifications - High school graduate or equivalent - Minimum 3 years mortgage experience as a Mortgage Processor, Mortgage Closer or at least 3 years in a mortgage related field - Ability to work flexible hours based on business needs: Monday - Friday 8:30AM-5:00PM; possible Saturdays, as needed - Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely - Knowledge of Credit Union Policies and Procedures relating to mortgage operations - Knowledge of federal regulations and compliance issues such as RESPA, REG Z, HMDA, etc. - Basic knowledge of secondary market guidelines to include SAFE Act Licensing - Ability to use standard office and/or banking equipment and systems; working knowledge of Microsoft Office - Demonstrates strong attention to detail - Ability to accurately prepare vouchers for closing transactions. This entails basic accounting balancing functions and Excel proficiency - Ability to navigate DNA and properly post and fund closing transactions - Ability to maintain confidentiality - Ability to collaborate - Ability to interact effectively with all levels of the organization and/or with members - Effective oral and written communication skills - Effective problem-solving skills - Excellent interpersonal skills Additional Compensation Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match. EEO Notice Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.