KBS - Kellermeyer Bergensons Services

Title: Regional Safety Manager Location: CA 92056-2696 United States Job Description: Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. This role is 100% remote. Position Summary: The Regional Safety Manager is responsible for ensuring regional compliance with OSHA regulations, as well as all applicable federal, state, and local safety requirements. This role develops, implements, and maintains workplace safety policies and programs to promote a safe and compliant working environment. This individual will assess risk, identify opportunities to improve safety performance, and lead initiatives to reduce hazards across operations. The role also oversees the accurate documentation and reporting of safety metrics, records, and compliance logs in alignment with company standards, client requirements, and regulatory agencies. Essential Duties and Responsibilities This section outlines the primary responsibilities of the role; additional duties may be assigned as needed to support operational and regulatory requirements. - Conducts safety meetings, audits, and inspections to ensure compliance, evaluates performance, identifies corrective action, and implements follow up assessments - Plans, implements and conducts preventative care, safety, and compliance training programs - Maintains comprehensive environmental safety & health programs as required by state laws and applicable by site and business unit - Provides operations team with guidance on health and safety processes ensuring adherence to industry, local state, and federal guidelines and regulations - Complies with customer expectations and SLAs - Collaborates with site level management to develop an Emergency Action Plan - Coordinates investigations and Root Cause Analysis for Near Miss and accident events - Tracks safety inspection activities, reports, and correspondence - Collaborates with other departments to create and approve manuals, internal policies and procedures in accordance with contract documents, good engineering practices, customer expectations, and federal, state, and local regulations. - Ensures that all work is performed in accordance with approved manuals, internal policies and procedures, contract documents, good engineering practices and customer expectations - Coordinates and monitors customer safety escalations and service request involving safety protocols - Participates in team meetings and provides regular on-site project presence - Responsible for implementing and maintaining Risk Assessment Plans, conducting risk assessments, administering monthly random safety questionnaires and unplanned safety observations - Maintains Vendor Supplier Portals as it relates to Health and Safety information for region Additional Duties and Responsibilities: As requested by management. Knowledge, Skills, and Competencies Knowledge: - Safety regulations and standards - Hazard recognition - Project management - Process improvement tools - Project controls - Administrative policies and procedures Skills: - Risk assessment - Injury management - Management of health and safety programs - Written and oral communication - Management of difficult conversations with high impact customers - Ability to deal with ambiguity - Experienced in fast paced environments - Relationship building - Ability to prioritize, multi-task, organize and manage time Competencies: - Business acumen - Leadership - Conflict management - Team management - Problem solving - Critical thinking Educational Qualifications/Job Experience Requirements Experience: - 5+ years of progressive Health and Safety Management experience preferred - Employee Health and Safety (EHS) - Supply Chain industry experience required - Amazon experience preferred - Bilingual English/Spanish preferred - In health care settings, required to maintain up-to-date immunizations and annual flu shots Education: - Bachelor’s degree in Occupational Health and Safety, Industrial Hygiene, or equivalent. Or an equivalent combination of degree and experience - Certifications in Employee Health and Safety (EHS) Working Conditions/Physical Requirements Schedule: - Regular M-F work week; extensive travel and safety escalation support on weekends/holiday may be required. The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements: - While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. - The employee is frequently required to reach with hands and arms. - The employee is required to stand, walk, stoop, kneel, crouch, or crawl and taste or smell - The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Environment: - Remote position with some Site visit requirements. - The site environment may have major hazards. - In healthcare facilities, may be exposed to medical waste and bloodborne pathogens - May include varying temperatures and hazardous machinery operations. - Noise level can be excessive. - Wear PPE as required including but not limited to - hard hat, protective boots, vests, hearing protection, gloves, jackets, eye and face protection. Travel: Up to 50%

Title: Robotics Implementation Lead Location: Oceanside United States Career area: Technical Program Management Pay Rate: $50000 per year - $70000 per year Job ID: P1-4929740-3 Job Description: The Robotics Implementation Lead oversees the floor mapping, deployment, optimization, and operational success of robotic cleaning solutions across customer sites. This role manages end‑to‑end implementation activities, provides direct leadership to support staff, ensures technical accuracy, and drives continuous improvement throughout the deployment lifecycle. Working closely with the Director of Robotics Implementation, this position collaborates with field operations, engineering teams, and customer stakeholders to ensure robots are configured, deployed, and maintained to the highest standards. Remote opportunity anywhere in the US with 60% travel. Duties and Responsibilities - Lead remote and in-person training for field teams using train-the-trainer methodology. - Lead initial robot deployments including mapping, performance optimization, and validation. - Provide on-site support during deployments and early-stage operations. - Serve as the Robotics Subject Matter Expert (SME), offering expertise across deployment, operation, and troubleshooting - Monitor robot performance and report observations promptly. - Document metrics and support preparation of recap reports for leadership. - Troubleshoot technical or operational issues. - Work closely with the Robotics Implementation Director to share field insights and ensure any technical issues or anomalies are address promptly - Support cross-functionally with additional robot testing when coverage gaps arise, ensuring continuous support and oversight of robotic operations - Support with robot demos at customer sites as needed based on the business need - Communicate clearly with stakeholders and provide deployment updates. Experience Requirements - Must be Fluent in Spanish with experience leading and training multilingual teams - Hands-on experience with robotic technology - Experience with floor/building mapping - Ability to travel Nationwide up to 60%+ of the time - Strong observational and analytical skills - Excellent communication skills - Detail-oriented and proactive - Ability to work independently and collaboratively - Ability to travel Nationwide up to 60% Education - Associate or bachelor's Degree in a related field

Title: Trainer, Customer Experience Operations Location: Oceanside United States Job Description: 3609 Ocean Ranch Blvd Ste 160, Oceanside CA 92056-2696, United States Trainer, Customer Experience Operations About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals-including retail, industrial and logistics, healthcare, education, manufacturing, and more-maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we're looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. If this sounds like you, then why wait, APPLY TODAY!! This is a 100% remote opportunity anywhere in the U.S. Position Summary Responsible for designing, delivering, and continuously improving training programs that ensure consistent, high quality customer interactions. This role partners closely with the Customer Experience managers to onboard new hires, upskill existing staff, reinforce service standards, and reduce escalations through proactive training. The trainer ensures alignment with departmental SLAs, compliance requirements, internal workflows, and customer experience best practices while driving measurable improvements in performance, quality, and customer satisfaction. Essential Duties and Responsibilities Job responsibilities include but are not limited to: - Develop, maintain, and deliver structured onboarding and ongoing training programs for customer experience staff. - Facilitate instructor led, virtual, and one-on-one training sessions covering customer service standards, communication skills, systems usage, workflow processes, and escalation protocols. - Create and update training materials, job aids, scripts, and reference documentation to reflect current policies, procedures, and system changes. - Ensure training content aligns with departmental goals, SLAs, quality assurance standards, and customer experience initiatives. - Partner with managers to identify skill gaps, performance trends, and recurring customer issues requiring targeted training. - Use performance metrics, customer feedback, escalation data, and audit results to evaluate training effectiveness and recommend enhancements. - Support the rollout of new initiatives, systems, or process changes. - Assist leadership with preparation of staff for operational changes impacting customer experience delivery. - Maintain accurate records of training completion, certifications, and coaching activities. - Ensure training documentation remains current and accessible. Experience Required: - Minimum of three (3) years delivering formal customer service training. - Prior experience in managing, training, and coaching direct reports - Knowledge of adult learning principles and instructional design best practices. - Strong working knowledge of customer service workflows, escalation management, and issue resolution processes. - Advanced experience with Microsoft Office, with an emphasis on Excel as well as experience with other business technology applications (SalesForce, NetSuite, etc.) - Past experience with video training and LMS software - Facilities Maintenance industry preferred Education: - Bachelor's degree in business or related field and/or equivalent experience Travel: <5%