• Oversee the planning and execution of software and applications • Manage an internal team and partner with external suppliers • Support programs to implement regional and global software and application strategies • Offer input to financial planning and controls for software and applications • Collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments • Ensure that support service level objectives and key performance indicators are accomplished

• Design, implement, and operate hybrid enterprise infrastructure across on‑premises datacenters, Azure, and AWS. • Lead consolidation and rationalization of infrastructure platforms, tools, and cloud subscriptions to reduce complexity, risk, and total cost of ownership. • Build and operate Azure and AWS environments aligned with Well‑Architected Frameworks and industry best practices. • Establish and operate observability and reliability practices, including logging, monitoring, alerting, SLOs, and error budgets. • Define and contribute to multi‑year infrastructure roadmaps, architecture standards, and reusable design patterns. • Lead infrastructure automation using Terraform, Bicep/CloudFormation, CI/CD pipelines, and configuration management (Ansible, PowerShell DSC). • Embed Zero Trust security principles across hybrid environments, including least privilege, segmentation, and secure connectivity. • Partner with security teams on risk mitigation, vulnerability management, and incident response. • Ensure business continuity and disaster recovery readiness through documented runbooks, regular testing, and RTO/RPO compliance. • Own infrastructure lifecycle management including provisioning, updates, hardware refresh coordination, incidents, and change management. • Drive cost optimization, capacity planning, usage forecasting, and foundational financial governance across infrastructure platforms. • Provide technical leadership to a small team through mentoring and identifying opportunities for professional growth.

• Contributing to projects by writing code, participating in planning, and supporting the execution of technical tasks as you develop your skills. • Being an active team member, learning from others while delivering quality work and building confidence in your technical abilities. • Bringing fresh ideas and curiosity, exploring new ways to solve problems, and helping implement software solutions with guidance from the team. • Asking questions, sharing ideas, and gradually taking ownership of the product as you gain experience. • Working closely with product managers to understand user needs and help build impactful products.

Role Description Enterprise Discovery customers increasingly require hands-on customisation beyond standard product configuration. The Forward Deployed Engineer (FDE) is a dedicated, customer-embedded engineering role designed to own the full spectrum of technical customisation for our top-tier accounts. You will bridge the gap between post-sales support and core product engineering, serving as a technical "special forces" operative who translates complex business requirements into tangible code and system optimisations. Key Responsibilities - Account Ownership: Maintain ongoing technical ownership of 2–3 high-value enterprise accounts; this is not a rotational assignment. - Technical Implementation: Build and deploy conversational agents, custom extensions, and algorithmic tweaks to solve specific business problems. - Data-Driven Validation: Use A/B testing and deep data analysis to validate the impact of technical changes on customer KPIs. - On-Site Collaboration: Travel to customer sites (EMEA/AMER) to lead technical workshops and deeply understand their architectural constraints. - Feedback Loop: Act as a critical bridge to R&D, identifying recurring customization needs that should be productized in the core platform. Candidate Profile - The Mix: 50% Programmer · 30% Product Acumen · 20% Soft Skills & Problem Solving. - Search Specialist: Deep knowledge of search internals, including ranking models, catalog configuration, relevance, recall, and personalization. - Technical Generalist: Fluent enough in code to make minor to moderate changes to support testing and custom extensions. - Consultative Mindset: Ability to translate nebulous business goals into specific technical solutions and communicate those to stakeholders. Requirements - Experience: Proven track record in Search Engineering, Machine Learning Engineering, or high-end Technical Delivery. - Product Knowledge: Deep understanding of Discovery platforms and how ranking/algorithms impact e-commerce performance. - Soft Skills: Exceptional communication skills with the ability to navigate complex enterprise environments. - Mobility: Willingness to travel internationally to engage with customers in their own environments. Benefits - Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. - Flexible working hours to accommodate your working style. - Virtual-first work environment with several Bloomreach Hubs available across three continents. - Company events to experience the global spirit of the company. - Encouragement and support for volunteering activities - every Bloomreacher can take 5 paid days off to volunteer. - People Development Program with personal development workshops. - Access to a communication coach for work-related challenges. - $1,500 professional education budget on an annual basis. - Employee Assistance Program with counselors for non-work-related challenges. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days for additional time off each quarter. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Restricted Stock Units or Stock Options based on role, seniority, and location. - Participation in the company's performance bonus. - Employee referral bonus of up to $3,000 paid out immediately after the new hire starts. - Celebration of work anniversaries - Bloomversaries!