Fortra

Role Description As Channel Manager, you will be responsible for identifying, recruiting, onboarding, and developing new strategic partners across the UK, Ireland, and the Nordics, while also managing and growing an existing network of distributors, VARs, system integrators (SIs), MSSPs, and other channel partners. You will play a key role in expanding Fortra's presence across Data Security, File Integrity Monitoring, Email Security, Offensive Security, and other cybersecurity solutions by building a high-performing partner ecosystem capable of driving sustainable growth. Success in this role requires a proactive hunter mentality, strong channel development skills, and the ability to leverage existing industry relationships to identify and secure high-value partnerships. Particular focus will be placed on developing relationships within the UK defence and military cybersecurity ecosystem. The ideal candidate will bring a strong understanding of this market, along with established connections across leading VARs, systems integrators, and strategic partners supporting defence, government, and national security organizations. These relationships will be instrumental in accelerating partner recruitment, expanding market reach, and uncovering new growth opportunities. Working closely with Sales, Marketing, Product Management, and Technical Support teams, you will help partners achieve their business objectives and maximize their contribution to Fortra's growth. You will also develop and execute joint business plans with senior partner stakeholders to create long-term, mutually beneficial relationships. WHAT YOU'LL DO - Meet your annual sales and pipeline generation targets for your defined territory. - Contribute to the regional strategy defined by the Regional Sales leader and the EMEA Director of Channel. - Responsible for development and execution of go-to-market strategy including: opportunity generation campaigns, marketing events, internal plan rollout with our sales team, business plan objectives, etc. - Successfully lead sales and technical training as part of onboarding new and acquired partners. - Identify, meet, engage and enable VARs and SIs in the region to contribute to generate opportunities. - Effectively analyze and report on partner progress. - Creatively solve problems and address challenges in real time. - Communicate effectively and persuasively in a variety of media and venues. - Adhere to the company sales processes and ensure up to date CRM documentation is completed on time. - Keep up to date on competitors and competitive situation. Qualifications - Experience (+10 years) in Cybersecurity software sales in UK, with a Channel Management role within a distributor or a vendor. - Existing relationships with leading UK cybersecurity VARs and System Integrators, particularly those focused on defence, military, and government opportunities, with a demonstrated track record of recruiting and growing strategic channel partnerships. - Excellent proven negotiation and sales skills. - Strong commercial awareness. - Excellent professional interpersonal skills with a customer centric work ethic. - Excellent verbal and written communication skills, as well as strong presentation skills. - Ability to interact effectively with senior executives. - Minimum Degree in Business or relevant experience. - Native English - other languages will be considered a plus. Benefits - Competitive benefits and salaries. - Personal and professional development opportunities. - Flexibility. - Much more! Company Description At Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Role Description We are seeking an experienced Workday Architect with deep expertise across Workday HCM and Workday Financials to lead the design, governance, and optimization of our Workday ecosystem. This role operates at the intersection of technology strategy, enterprise architecture, and delivery leadership—partnering with HR, Finance, IT, Security, and Data/Analytics stakeholders to ensure Workday remains a secure, scalable, and resilient system of record. The Workday Architect sets platform guardrails, defines secure integration and data patterns, and guides engineers and administrators to deliver high-quality outcomes. What You'll Do - Solution Architecture & Design: - Lead end-to-end architecture and solution design across Workday HCM and Financials, ensuring alignment with enterprise standards and business strategy. - Translate complex business requirements into scalable Workday designs (configuration, business processes, reporting approach, and integration patterns). - Define and maintain architecture roadmaps, reference architectures, and design patterns that enable consistent delivery and reduce technical debt. - Security & Identity Architecture: - Define and govern Workday security architecture, including role frameworks, domain/business process security, and least-privilege access models. - Partner with IAM and Security teams to ensure SSO, identity lifecycle (joiner/mover/leaver), and access reviews are correctly integrated and auditable. - Establish and enforce segregation-of-duties (SoD) principles and controls; support audit evidence and remediation activities related to Workday access and process controls. - Integration & Data Strategy: - Architect and oversee integrations and data flows between Workday and connected enterprise platforms (e.g., IAM, payroll, finance, CRM, ITSM, data warehouse). - Set standards for integration reliability (monitoring, error handling, reconciliation, and recovery) and ensure integrations remain supportable through releases. - Define data governance patterns for Workday extracts/feeds, including secure handling of sensitive data (PII/financial data) and alignment with enterprise analytics standards. - Release, Environment & Change Governance: - Own or co-own Workday tenant strategy (prod/sandbox/preview), migration approach, and controls for configuration promotion to production. - Lead bi-annual Workday release impact assessments and coordinate technical readiness (regression/integration testing strategy, cutover validation, and stabilization). - Establish change governance for Workday platform changes, including standards for documentation, approvals, and operational handoff. - Platform Leadership & Optimization: - Serve as the technical authority for Workday platform decisions; provide architectural oversight across projects, enhancements, and incident/problem remediation. - Drive platform optimization efforts (performance, configuration rationalization, data quality, and reliability improvements). - Evaluate new Workday features, modules, and capabilities; recommend adoption strategies and roadmap enhancements based on business value and risk. - Stakeholder Engagement & Delivery Leadership: - Partner with HR, Finance, IT, and cross-functional leaders to align priorities, scope solutions, and communicate trade-offs and risks. - Guide and mentor Workday engineers, administrators, and analysts; promote consistent engineering practices, testing discipline, and knowledge sharing. - Collaborate with external partners and vendors to ensure high-quality delivery and adherence to architecture and security standards. Qualifications - 7+ years of hands-on Workday experience with strong expertise in both HCM and Financials. - Proven experience architecting Workday solutions in complex enterprise environments, including security, business processes, integrations, and reporting patterns. - Deep understanding of Workday security model, business process framework, and integration technologies (e.g., EIB, Core Connectors, Studio, PECI). - Experience with Workday release management, tenant strategy, and platform governance. - Strong analytical, problem-solving, and communication skills with the ability to influence senior stakeholders and guide cross-functional teams. - Bachelor’s degree preferred (or equivalent combination of education and experience). - Typically requires five or more years of progressive experience in enterprise applications, architecture, or platform engineering roles, including Workday. - Architecture & design: ability to define patterns, standards, and roadmaps that scale. - Security & compliance: least privilege, access governance, SoD, audit readiness, and data protection. - Integration & data: API/integration patterns, monitoring/reliability, and secure data delivery to downstream platforms. - Communication: able to translate technical concepts into clear, actionable guidance for non-technical stakeholders. - Leadership: mentoring, decision facilitation, and cross-team coordination in project and operational contexts. Preferred Qualifications - Workday certifications in HCM, Financials, Integrations, or Architecture. - Experience with large-scale Workday implementations, multi-phase rollouts, or post-merger harmonization. - Familiarity with enterprise architecture frameworks and integration middleware/API-based patterns. Expected Compensation C$95,000 - C$130,000 Company Description At Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Role Description The Deal Desk Analyst is a key member of Revenue Operations, responsible for enabling efficient, compliant, and scalable deal execution across the sales organization. This role partners across Sales, Finance, Legal, and Operations to review and structure transactions, ensuring alignment with pricing strategy, commercial policies, and financial objectives that support the end-to-end deal lifecycle. Deal Desk plays a key role in accelerating sales cycles, providing consultative guidance on structuring accurate, timely, and policy-compliant quotes, and driving consistency in go-to-market execution. WHAT YOU'LL DO - Deal Structuring & Governance - Review sales opportunities for accuracy, completeness, and compliance with pricing, discounting, and approval policies - Evaluate deal structures (pricing, terms, bundles) against company strategy and financial targets - Identify non-standard terms, risks, or exceptions and escalate with clear recommendations - Partner with Sales to structure compliant, creative solutions for complex or strategic deals - Ensure adherence to internal controls, audit standards, and revenue recognition requirements - Deal Execution & Lifecycle Management - Monitor deal approval workflows to ensure timely completion of approvals and documentation - Support the end-to-end deal lifecycle from quote through approval to booking readiness - Maintain data integrity across CRM and RCA systems for deal and contract records - Escalate any system or submission issues impacting deal flow for resolution - Drive consistent use of sales tools, processes, and documentation standards - Quote Desk Support & Execution - Advise Sales on quote structuring, including pricing, bundling, and discount configuration - Validate quotes against established pricing policies and submission standards prior to approval - Support creation and modification of quotes in CRM systems (D365/Experlogix and Salesforce RCA), including direct quote entry - Act as a subject matter expert on quoting tools, configurations, and processes - Cross-Functional Partnership & Enablement - Act as a trusted advisor to Sales on pricing policy, approvals, and quoting - Partner with Finance, Legal, Operations, and Product to resolve issues and mitigate risk - Collaborate with Sales Operations & Enablement on onboarding, training, processes, and policies - Reinforce a culture of compliant, efficient, and disciplined deal execution - Reporting & Process Optimization - Analyze deal and quote data for trends in discounting, cycle time, win rate, and policy adherence - Monitor key KPIs including approval SLAs, exception rates, margin impact, and quote accuracy - Investigate data discrepancies and support root cause resolution - Generate insights to inform pricing strategy, sales performance, and operational improvements - Drive continuous improvement of deal desk and quoting processes, SOPs, and workflows - Identify opportunities to streamline operations and improve scalability - Partner with Rev Ops to enhance CRM, quoting platforms, and approval automation tools - Documentation & Knowledge Enablement - Develop and maintain documentation, playbooks, and guides for deal and quoting processes - Identify recurring issues and create resources to reduce bottlenecks and improve consistency - Support rollout of best practices and training with Sales Operations & Enablement - Support knowledge transfer initiatives, including system transitions (e.g., Salesforce RCA) - Perform other duties as required Qualifications - Bachelor’s degree in Business, Finance, or a related field. Equivalent demonstrable experience will be considered. - Minimum of 5 years of experience in Revenue Operations, Sales Operations, Deal Desk, Finance, or a related analytical or operational role. - Experience working in a B2B sales environment is preferred. - Strong attention to detail with the ability to review and validate data accurately. - Analytical mindset with the ability to interpret data and identify inconsistencies or issues. - Effective communication skills and ability to collaborate with cross-functional teams. - Proficiency with CRM systems (e.g., Salesforce) and familiarity with CPQ tools is preferred. - Intermediate Microsoft Excel skills, including data analysis and reporting. - Ability to manage multiple tasks in a fast-paced, deadline-driven environment with accountability. Benefits - Competitive benefits and salaries - Personal and professional development opportunities - Flexibility - Much more!

Role Description The Revenue Operations Systems Analyst owns configuration and optimization of the CPQ (RCA) system to enable accurate, efficient, and scalable deal execution across the QTC lifecycle, driving automated approvals, pricing consistency, and improved deal velocity through system-driven governance. This role will work cross-functionally with Sales, Sales Operations, Business Systems/IT, Deal Desk, Finance, and Legal to improve deal velocity, ensure data integrity, and enable scalable growth. - Configure and maintain RCA system components, including product catalog (SKUs, bundles, attributes, and hierarchies), pricing rules, discount structures, and quote templates. - Configure deal approval workflow routing, approval logic, and governance frameworks, including discount thresholds, deal size, complexity, and risk triggers within Salesforce RCA/CML. - Design and build reporting and dashboards using a combination of Salesforce native reporting tools/AI and PowerBI for purposes of tracking metrics and KPIs for the RevOps department. - Work with Business Systems/IT to hand off configurations of system components in order for deployment into PROD. - Enable efficient and scalable deal execution by implementing automated approval mechanisms (“green zone”) and ensuring speed, accuracy, and accountability across deal processing. - Translate business and revenue process requirements into scalable CPQ configurations and workflows aligned to Quote-to-Cash (QTC) standards and commercial KPIs. - Identify and implement opportunities to reduce manual effort, improve efficiency and streamline deal submission, approval, and execution processes and workflows. - Ensure data integrity and consistency across RCA and CRM systems by defining and enforcing data standards, validation rules, and required fields. - Support audit, compliance, and governance requirements through system controls, approval tracking, and change history management. - Partner cross-functionally with Sales, Sales Ops, RevOps, Deal Desk, Finance, and Legal to align quoting, contracting, and billing processes. - Monitor routing efficiency, and approval cycle times, driving continuous improvement of deal workflows and outcomes in consultation with Deal Desk. - Perform additional duties as required. Qualifications - Bachelor’s degree in Business, Finance, Information Systems, or a related field. - 3–5+ years of experience in Revenue Operations, Sales Operations, or CPQ/CRM systems administration. - Hands-on experience configuring Salesforce RCA including product setup, pricing rules, and approval workflow automation. - Strong understanding of Quote-to-Cash processes, including quoting, approvals, contracting, and billing integration. - Ability to translate business requirements into system configurations and scalable workflows. - Strong analytical and problem-solving skills with attention to detail. - Data-driven mindset and experience identifying and resolving process inefficiencies. - Proven ability to collaborate with cross-functional teams and clearly communicate system logic. - Familiarity with pricing governance, deal desk operations, or revenue recognition concepts preferred. Benefits - Competitive benefits and salaries. - Personal and professional development opportunities. - Flexibility. - Much more! Company Description At Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

Role Description We are seeking a motivated and results-driven Business Development Representative to join our Sales team at Fortra. In this entry-level role, you will play a key part in driving the growth of our customer base by executing lead generation campaigns and following up on marketing-sourced leads. You will work closely with Regional Sales Managers to provide a consistent stream of qualified prospects through both inbound and outbound outreach initiatives. Your ability to engage potential customers, understand their needs, and generate interest in Fortra’s solutions will directly support our revenue growth and overall go-to-market strategy. This position offers a base salary plus commission, with exciting opportunities for career advancement in sales or marketing. What You'll Do - Lead generation for new software and services. - Calling campaigns targeted towards new customer acquisition. - Cross-sell referrals. - Manage current customer license transfer and upgrade communication, negotiation, and processing. - Set-up product overview demos for customers needing education on their licensed software. - Continuously refine and improve business analysis processes to enhance efficiency and outcomes. Key Competencies - Innovation: Generates creative, solution-focused ideas that drive improvement and add value. Challenges conventional thinking, learns from setbacks, and delivers enhanced outcomes. - Accountability: Takes full ownership to deliver assigned tasks, goals, and outcomes. Delivers high-quality work on time, with clear expectations and proactive communication. - Service Excellence: Anticipates and responds to customer needs with professionalism, ensuring a positive and solutions-oriented experience. Collaborates across teams, applying feedback to continuously improve service quality and satisfaction. - Teamwork: Works collaboratively with team members to achieve shared goals and support team success. Values diverse perspectives and fosters an inclusive, respectful, and collaborative team culture. Qualifications - Excellent written and verbal communication skills - Strong organization and time management skills - Ability to professionally represent the company and its products - Ability to influence and persuade others - Self-driven, motivated, and results oriented - Strong problem-solving and analytical skills, with a keen attention to detail - Bachelor’s degree in related field Requirements - Compensation: 48,000 USD + 15,000 USD Commission Benefits - Health, dental, and vision coverage as of hire - Immediate enrollment in 401(k), HSA, and FSA plans - Flexible PTO policy - Tuition and personal enrichment reimbursement - Option to enroll in ID Theft Protection Program - This role is eligible for commission as defined under the terms of the applicable plan Company Description At Fortra, we’re breaking the attack chain. Ready to join us? At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set. At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Role Description Define product vision and roadmap for data security solutions including data discovery, classification, and protection across cloud and enterprise environments. - Gather and document business and technical requirements through collaboration with customers, internal stakeholders, and market research. - Translate requirements into detailed product specifications, user stories, and acceptance criteria. - Partner with engineering teams to prioritize features, manage trade-offs, and support product delivery through the full development lifecycle. - Conduct competitive analysis and evaluate industry trends in data security, cloud computing, and enterprise software markets. - Support go-to-market initiatives including positioning, product messaging, and sales enablement materials. - Monitor product performance metrics and customer feedback to inform continuous improvements. - Engage with enterprise customers to understand data protection, regulatory, and security requirements. Qualifications - Bachelor of Science or equivalent in Computer Science, Engineering, Information Systems, Business, or a related field. - 60 months of progressive experience as Senior Product Manager, Principal Product Manager, or related occupation. Requirements - Progressive work experience to include at least 60 months in the following: - Strategic product management tied to goals, objectives, metrics, and outcomes. - Agile, Scrum, APIs, distributed systems, JIRA. - Amazon Web Services (AWS), Microsoft Azure, Microsoft 365, Google Workspace. - Data loss prevention (DLP), encryption methods, access control mechanisms. - Data analysis and reporting techniques used to interpret market trends and competitor activities. Benefits - Health, dental, and vision coverage as of hire. - Immediate enrollment in 401(k), HSA, and FSA plans. - Flexible PTO policy. - Tuition and personal enrichment reimbursement. - Option to enroll in ID Theft Protection Program.

Role Description The Technical Support Analyst - IBM i serves as a key customer contact for troubleshooting technical issues, analyzing complex systems, and providing accurate, timely resolutions to ensure customer satisfaction and operational success. The Technical Support Analyst provides highly specialized technical support to customers by leveraging in-depth industry knowledge and expertise in Fortra's solutions. This role involves diagnosing issues, performing comprehensive system analysis, and collaborating with internal teams to resolve customer-reported problems. What You'll Do - Technical Troubleshooting: Conduct in-depth analysis of Fortra's solutions based on customer system configurations, specifications, and reported issues to determine if the software is functioning properly per documented specifications. - Customer Communication: Serve as a trusted advisor to high-priority customers, communicating effectively to ensure they understand the root cause of the problem and the steps being taken to resolve it. Continue to offer technical knowledge where appropriate to address gaps in user knowledge. - Environment Configuration: Set up, configure, and troubleshoot more advanced test environments based on customer inputs and system specifications to replicate reported issues and validate software functionality. - System Analysis: Analyze product performance and behavior using advanced technical expertise and product knowledge to determine whether it aligns with intended functionality. - Issue Escalation: When software does not function as designed, document the discrepancy and collaborate with internal teams to develop and propose solutions. For critical customer issues, work closely with support leadership and act as a mentor or lead for other team members during the escalation process. Serve as an additional escalation point for high-severity or critical customer issues and assist support leadership with decision-making on escalations. - Feature Request Documentation: If the solution is functioning as designed but additional functionality is required by the customer, oversee the gathering of detailed requirements and submit comprehensive feature requests for potential product enhancements to the development team. - Collaboration: Work closely with cross-functional teams, including support leadership, development, engineering, and product management, to ensure effective resolution of issues and communication of customer needs. - Customer Education: Provide end users with guidance and technical education to resolve knowledge-related issues, ensuring they are able to fully utilize the solution's capabilities. - Continuous Improvement: Proactively contribute to the development of internal support best practices and stay updated on Fortra's solutions, industry best practices, and evolving customer needs to continuously improve the quality of support provided. Demonstrate initiative in self‑directed learning and skill development to maintain senior‑level expertise. - Content Development: Contribute to knowledge base development by creating documentation, articles, or training materials for the broader support team. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. - 2+ years of experience in technical support, IBM i system analysis, or a related role, with a focus on complex software troubleshooting and issue resolution. - Strong understanding of IBM i system configurations, software testing, and troubleshooting methodologies. - IBM i administration experience, including software installations, PTF applications, networking, journaling, job scheduling, and work management tasks. - Proficiency in diagnosing complex technical issues and identifying root causes. - Excellent verbal and written communication skills, with the ability to clearly translate technical information to customers and internal teams. - Strong problem-solving skills and the ability to work independently and collaboratively to resolve issues. - Demonstrated ability to own issues from start to finish while working effectively within a team environment. - Familiarity with technical support tools, ticketing systems, and escalation processes. - Demonstrated experience working in a customer-facing role, with a focus on providing exceptional customer service and leading key projects or initiatives. - Evidence of proactive learning, professional development, or a self‑described commitment to lifelong learning. Requirements - Experience with Fortra solutions or related industry products. - Familiarity with enterprise software systems and environments. - Prior experience in documenting feature requests and collaborating with development teams. Benefits - Health, dental, and vision coverage as of hire. - Immediate enrollment in 401(k), HSA, and FSA plans. - Flexible PTO policy. - Tuition and personal enrichment reimbursement. - Option to enroll in ID Theft Protection Program.

Role Description This position is responsible for enhancing and maintaining existing software products as well as developing new products. The ideal candidate has a strong desire for excellence, regularly takes initiative, works with minimal supervision, has confidence in their expertise, is a collaborative team player, and is a creative problem solver. - Design, develop, document, test, and debug new and existing software systems and/or applications for market sale or large-scale proprietary software for internal use. - Design and implement major new features and functionality. - Identify and evaluate new technologies for implementation. - Consult with end users to prototype, refine, test, and debug programs to meet needs. - Work within R&D to improve processes and best practices. - Innovate process solutions and align best practices. - Monitor for and sometimes enforce standards. - Serve as technical expert on development projects. - Participate in full development life cycle including requirements analysis and design. - Write technical specifications based on conceptual design and stated business requirements. - Diagnose and fix complex product defects within a project or supporting customers. - Work with limited supervision on complex projects. - Exercise latitude for independent judgment. - Assist and mentor less experienced team members. - Actively participate in Agile ceremonies. - Other duties as assigned. Qualifications - Ideally 3-5 years of experience in modern software design and delivery, preferably a degree in Programming, Computer Science or related IT field. - Strong proficiency in React, JavaScript, SPA, TypeScript, HTML, CSS/SCSS, AWS, and Kubernetes. - Familiarity with AWS, Kubernetes, Jenkins, Tekton, Git. - Knowledge of CI/CD pipelines. - Experience working in an Agile software development team (Scrum, Kanban, etc.). - Very high level of communication and presentation skills (verbal and written). Benefits - Competitive benefits and salaries. - Personal and professional development opportunities. - Flexibility. - Much more! Company Description At Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

Role Description We are seeking a motivated and results-driven Business Development Representative to join our Sales team at Fortra. In this entry-level role, you will play a key part in driving the growth of our customer base by executing lead generation campaigns and following up on marketing-sourced leads. You will work closely with Regional Sales Managers to provide a consistent stream of qualified prospects through both inbound and outbound outreach initiatives. Your ability to engage potential customers, understand their needs, and generate interest in Fortra’s solutions will directly support our revenue growth and overall go-to-market strategy. This position offers a base salary plus commission, with exciting opportunities for career advancement in sales or marketing. - Lead generation for new software and services. - Calling campaigns targeted towards new customer acquisition. - Cross-sell referrals. - Manage current customer license transfer and upgrade communication, negotiation, and processing. - Set-up product overview demos for customers needing education on their licensed software. - Continuously refine and improve business analysis processes to enhance efficiency and outcomes. Qualifications - Excellent written and verbal communication skills. - Strong organization and time management skills. - Ability to professionally represent the company and its products. - Ability to influence and persuade others. - Self-driven, motivated, and results oriented. - Strong problem-solving and analytical skills, with a keen attention to detail. - Bachelor’s degree in related field. Requirements - Compensation: 48,000 USD Base + 15,000 USD Commission. Benefits - Health, dental, and vision coverage as of hire. - Immediate enrollment in 401(k), HSA, and FSA plans. - Flexible PTO policy. - Tuition and personal enrichment reimbursement. - Option to enroll in ID Theft Protection Program. - This role is eligible for commission as defined under the terms of the applicable plan.

Role Description The Director of Strategic Accounts will oversee all aspects of account management, including client retention, expansion, and satisfaction. This role requires a strategic thinker with a proven ability to lead teams, manage complex client relationships, and drive revenue growth. WHAT YOU'LL DO - Leadership and Strategy - Develop and execute a comprehensive account management strategy to maximize client retention, satisfaction, and revenue growth. - Lead and mentor a high-performing account management team, fostering a culture of excellence and client-centricity. - Establish and communicate clear goals, KPIs, and performance metrics for the team. - Client Relationship Management - Build and maintain strong relationships with key clients, serving as a trusted advisor and escalation point for major accounts. - Ensure clients realize the full value of [Your Company Name]’s cybersecurity solutions and services. - Identify opportunities for upselling and cross-selling to expand client accounts. - Revenue Growth and Retention - Drive the expansion of revenue within existing accounts through strategic account planning and collaboration with sales and product teams. - Monitor and manage churn risks, developing proactive strategies to address potential challenges. - Collaborate with marketing and sales teams to identify and act on growth opportunities. - Operational Excellence - Standardize and optimize account management processes and tools to improve efficiency and scalability. - Implement customer feedback loops to inform product development and service enhancements. - Regularly report on account performance, retention metrics, and revenue growth to the executive team. - Cross-Functional Collaboration - Partner with sales, marketing, product, and customer success teams to align account management initiatives with broader company objectives. - Advocate for client needs within the organization, ensuring products and services address evolving market demands. Qualifications - Bachelor’s degree in Business, Computer Science, or a related field. A Master’s degree (e.g., MBA) is a plus. - 10+ years of account management experience, with at least 5 years in a senior leadership role, preferably in the cybersecurity industry. - Proven track record of managing and growing large enterprise accounts. - Demonstrated ability to lead and scale account management teams. - Deep understanding of account management strategies and client lifecycle management. - Strong leadership, communication, and interpersonal skills. - Proficiency in CRM systems (e.g., Salesforce) and analytics tools. - Ability to manage complex, multi-stakeholder client relationships. - Experience in cybersecurity industry. Requirements - Compensation: 120,000 USD - 140,000 USD Base Benefits - Health, dental, and vision coverage as of hire - Immediate enrollment in 401(k), HSA, and FSA plans - Flexible PTO policy - Tuition and personal enrichment reimbursement - Option to enroll in ID Theft Protection Program Company Description At Fortra, we’re breaking the attack chain. Ready to join us? At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set. At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.