The application window is expected to close on: 05/22/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. About The Role As a Customer Success Manager (CSM) you will showcase your "Customer First" attitude, your passion for service and enjoyment of learning new technologies by leading our customer Renewals. You will be responsible for driving early renewals, developing long-term relationships with your assigned ThousandEyes customers, connecting with key business executives and technical partners. You will become a specialist on the ThousandEyes platform and make suggestions for customer adoption and growth while working closely with Sales and Customer Success teams. What You'll Do • Operate as the main point of contact with ThousandEyes customers • Launch and on-board new customers, and set them up for success with the platform • Prepare monthly, quarterly etc. communications and develop campaigns to nurture relationships and growth • Become a trusted adviser for the partners and operational teams via the ThousandEyes platform • Understand the platform and how your customers and using the tools; be able to make suggestions and identify areas for upsell and growth • Ensure the timely renewal communication and closure • Conduct business reviews with customers, tracking outcomes and follow-up items • Forecast and track key account metrics • Identify and qualify growth opportunities, collaborate with sales teams to drive closure • Drive customer renewal • Assist with high severity requests or issue escalations as needed Qualifications • A standout 'customer first' attitude • Outstanding communication and problem-solving skills • Excellent listening, negotiation and presentation skills • Proven background in lead generation and prospecting • At least 5+ years of professional experience with closing experience in software sales • Ability to work with various business units • Highly organised with outstanding follow-up skills • Technically adept, understanding of software and how businesses use software • SaaS experience a plus, but not required • Passion for cloud technologies • 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies • Excellent verbal and written communication skills Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $108,000.00 to $192,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees - 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco - Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees - Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) - 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next - Additional paid time away may be requested to deal with critical or emergency issues for family members - Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: - .75% of incentive target for each 1% of revenue attainment up to 50% of quota; - 1.5% of incentive target for each 1% of attainment between 50% and 75%; - 1% of incentive target for each 1% of attainment between 75% and 100%; and - Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $121,800.00 - $223,500.00 Non-Metro New York state & Washington state: $118,700.00 - $217,500.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Role Description The Tribe Lead’s responsibilities focus on driving actions that secure profitability, enable sustainable services, and ensure delivery excellence across the Tribe’s project portfolio. This is a 24 Months, fixed-term contract. - Business - Profitability - Monitor direct margin across the Tribe’s projects, track performance, and take corrective actions when delivery capacity and financial results are not aligned. - Conversion - Convert SQL30 opportunities into delivery engagements aligned with customer expectations. - Industry Knowledge - Ensure industry knowledge acquisition and retention within the Tribe. - Drive revenue growth with Business Development and Client Management, and support revenue retention with Client Partner for existing customers. - Sustainable Business Model - Actively identify and shape opportunities for Consultancy and Services, partnering with BizTech Consultancy, Business Development, and Client Management to transition from FTE-based work toward Services-led engagements. - Customer satisfaction - Engage regularly with clients, review project outcomes, and ensure feedback is collected, acted on, and reflected in improved delivery performance, measured through the cNPS objective. - People - Functional staffing accountability - Define project staffing needs, validate role fit, and ensure people are briefed on customer expectations and outputs, in collaboration with Chapter Capability Managers. - Monitor team satisfaction - Through the Team Mood Score, ensuring risks to engagement and motivation are identified and addressed. - Plan succession for critical roles - Within the Tribe and projects, ensuring continuity of delivery and reducing dependency on single points of failure. - Feedback and competence alignment - Provide structured feedback to Chapter Managers on individual delivery performance, highlight skill gaps, and signal competence needs for recruitment or development. - Operations - Delivery excellence - Oversee project setup and execution, ensure risks are identified and mitigated early, and verify that Chapter best practices, processes, and tools are consistently applied. - Ensure continuous forecast accuracy and actively contribute to the budgeting exercise at Tribe level. - Maintain a growth continuity plan for the Tribe, including preparation and support for a potential Tribe split when it reaches the defined threshold. - Act as the delivery escalation point for clients, ensuring issues are addressed and resolved in alignment with customer expectations and project objectives. - Operational efficiency - Maintain accurate portfolio reporting, align pipeline with available capacity, and drive continuous improvements to optimize resource utilization and delivery outcomes (measured through Operations KPIs: RAG Status, Delivery Markers, Client Success Stories). Qualifications - 7+ years of experience in IT services, including at least 3 years in delivery or people leadership roles. - Proven experience managing delivery portfolios exceeding EUR 2M in annual revenue and leading teams of 25+ professionals. - Strong client exposure, with demonstrated experience working with European enterprise clients, preferably within the Retail domain. - Solid understanding of delivery governance and operational frameworks, including Agile and PMO. - Excellent communication skills with full professional proficiency in English (C1 or higher) and German is a plus (C1 or higher). Benefits - Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion. - Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalized fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club. - Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us. - Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance. - Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.

Role Description To remain active and compliant within our NEMT network, all providers are required to complete re-credentialing by submitting the documentation outlined below. Qualifications - Valid driver’s license (current and unexpired) - Criminal background check and sex offender registry screening - MVR/DMV record check - Training verification (minimum: Rules of the Road) - Training must include: safety and emergency procedures, HIPAA/privacy, ADA and nondiscrimination, wheelchair securement (if applicable), and Fraud, Waste, and Abuse (FWA) - Current registration for all company vehicles - Proof of Commercial General Liability and Auto Liability coverage Requirements - OIG LEIE and SAM exclusion screenings for all active drivers - Certificate Holder: NationsBenefits, 1700 N University Dr, Plantation, FL 33322 - Driver hiring standards - Training standards - Vehicle inspection reports - Incident and accident reporting procedures - Complaint handling and member rights protections - Record retention and documentation standards Benefits - Upload all required documents directly to the portal. - Large files should be compressed into a ZIP file before upload. - If you experience issues uploading, submit documents to compliance@carecar.co. - Failure to complete re-credentialing may result in your account being placed under review and may impact your ability to continue providing services.

• Manage and lead Connor Group systems & Workday related projects, including new implementations, enhancements, integrations, and other special projects • Ensure projects’ accomplishment of desired scope, timeline and quality and follow Connor Group defined best practices and approaches • Project manage Workday projects across all phases, including scoping, planning, resource scheduling, risk management, stakeholder management and cross functional collaboration • Demonstrate good functional knowledge of Workday and ability to analyze the effectiveness of business operations and identify opportunities for improvement • Drive process improvement initiatives, by working with the client and Connor Group teams to articulate the problem statement, analyze processes/data, identify solutions and alternatives and coordinate alignment • Provide on-the-job training, coaching, and mentoring to project team members • Participate in client business development activities including client meetings, preparation of proposals, statements of work and development of project estimates • Deep level of product knowledge and experience across multiple related functional areas • Has a high level 'big picture' understanding of the project in relation to scope, timeline, requirements, client expectations • Understands the 'Why?' i.e. Comprehends client's business and industry trends and how the implementation strategically fits into their long-term goals • Accountable for cross-functional solution design and documentation - understands product touchpoints and pieces together individual components to form a complete solution • Capable of troubleshooting in real time and effectively brainstormed solutions • Acts as an escalation point and provides direction to the client and internal project team on areas of focus/ keeps team on track • Provides estimates and assumptions for Change Orders • Senior Manager/Director: Mentors other consultants to facilitate their growth and development • Senior Manager/Director: Partners with EM, and other architects to drive innovative solutions and ensure a unified client experience