Role Description To remain active and compliant within our NEMT network, all providers are required to complete re-credentialing by submitting the documentation outlined below. Qualifications - Valid driver’s license (current and unexpired) - Criminal background check and sex offender registry screening - MVR/DMV record check - Training verification (minimum: Rules of the Road) - Training must include: safety and emergency procedures, HIPAA/privacy, ADA and nondiscrimination, wheelchair securement (if applicable), and Fraud, Waste, and Abuse (FWA) - Current registration for all company vehicles - Proof of Commercial General Liability and Auto Liability coverage Requirements - OIG LEIE and SAM exclusion screenings for all active drivers - Certificate Holder: NationsBenefits, 1700 N University Dr, Plantation, FL 33322 - Driver hiring standards - Training standards - Vehicle inspection reports - Incident and accident reporting procedures - Complaint handling and member rights protections - Record retention and documentation standards Benefits - Upload all required documents directly to the portal. - Large files should be compressed into a ZIP file before upload. - If you experience issues uploading, submit documents to compliance@carecar.co. - Failure to complete re-credentialing may result in your account being placed under review and may impact your ability to continue providing services.

• Manage and lead Connor Group systems & Workday related projects, including new implementations, enhancements, integrations, and other special projects • Ensure projects’ accomplishment of desired scope, timeline and quality and follow Connor Group defined best practices and approaches • Project manage Workday projects across all phases, including scoping, planning, resource scheduling, risk management, stakeholder management and cross functional collaboration • Demonstrate good functional knowledge of Workday and ability to analyze the effectiveness of business operations and identify opportunities for improvement • Drive process improvement initiatives, by working with the client and Connor Group teams to articulate the problem statement, analyze processes/data, identify solutions and alternatives and coordinate alignment • Provide on-the-job training, coaching, and mentoring to project team members • Participate in client business development activities including client meetings, preparation of proposals, statements of work and development of project estimates • Deep level of product knowledge and experience across multiple related functional areas • Has a high level 'big picture' understanding of the project in relation to scope, timeline, requirements, client expectations • Understands the 'Why?' i.e. Comprehends client's business and industry trends and how the implementation strategically fits into their long-term goals • Accountable for cross-functional solution design and documentation - understands product touchpoints and pieces together individual components to form a complete solution • Capable of troubleshooting in real time and effectively brainstormed solutions • Acts as an escalation point and provides direction to the client and internal project team on areas of focus/ keeps team on track • Provides estimates and assumptions for Change Orders • Senior Manager/Director: Mentors other consultants to facilitate their growth and development • Senior Manager/Director: Partners with EM, and other architects to drive innovative solutions and ensure a unified client experience

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Strategy & Operations team at Airwallex plays a pivotal role in driving the company's overall growth and efficiency. We are a collaborative group of analysts, strategists, and operational experts who are passionate about translating vision into action. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, identify growth opportunities, and ensure Airwallex operates efficiently and effectively at scale. What you'll do As an Enterprise Strategy & GTMleaderwithin the Global Revenue Strategy team, you will help drive the commercial strategy and GTM for our most strategic enterprise pursuits. Partner with the Enterprise Lead, AEs, and Solution Architects to shape the win plan, align our platform to customer needs, and execute high-impact pursuits - from discovery through contracting - while informing product strategy with market insight. This role is based in San Francisco. Responsibilities: - Lead deal strategy: Define win themes, stakeholder maps, and executive alignment for complex, multi-threaded pursuits. - Orchestrate RFPs/RFIs: Own the pursuit narrative, differentiation, and commercial terms; coordinate Solution Architects for technical sections and validations. - Structure deal economics: Build ROI/TCO, pricing architectures (usage/SaaS/hybrid), and commercial constructs; partner with Deal Desk, Legal, and Risk. - Align solution fit: Co-develop high-level solution scope with Solution Architects; confirm feasibility, phase plans, and risks/mitigations to ensure customer outcomes. - Drive executive engagement: Lead C-suite briefings, POVs, and workshops; establish trusted relationships with business and technical stakeholders. - Codify "how we win": Produce playbooks, battlecards, competitor tear-downs, and vertical white papers; enable Enterprise AEs and regions. - Inform product & roadmap: Synthesize enterprise requirements and market trends; translate into clear use cases and prioritization for Product. - Govern the pursuit: Run stage gates, resourcing, timelines, and handoff to delivery with clear success criteria and SOW quality. - Measure impact: Track win rate, cycle time, ACV/GP, multi-product attach, and pipeline influenced; iterate plays based on results. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - Bachelor's degree in a STEM discipline, with strong academic achievements - 8+ years in enterprise GTM/strategy, pre-sales consulting, or product strategy - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels - Technical fluency (not a pure Solution Architect): Acquiring, issuing, wallets/treasury/FX; comfortable engaging at an architectural level to ensure solution fit Preferred qualifications: - Knowledge of the payments domain / financial services will be advantageous - At some point in your career you will have been hands on developing product solutions either internally or in a consulting role - Passionate about learning and actively seeks out knowledge - Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances. - Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

Title: Help Desk Specialist / Knowledgebase Manager - U.S. Citizenship Required Location: Fully Remote, USA Job Description: Job Type Full-time Description ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions. Clearance Requirement: None required at the time of application, though Public Trust or higher is preferred Work Location: Remote (may be asked to report onsite in DC from time to time) Work Schedule (Remote): Remote 5 days a week (M-F) Position Overview: ZenPoint Solutions is seeking a Help Desk Specialist / Knowledgebase Manager to support a federal government public website. This dual role combines front-line user assistance with ongoing management of the knowledge capture wiki. The specialist will monitor and respond to website user inquiries, manage the bug tracking system, and maintain a comprehensive knowledge base that empowers the team to independently troubleshoot and operate the website. This position is contingent upon the successful award of a government contract and subsequent government approval. Key Responsibilities: - Monitor and respond to website user assistance inquiries and requests received via email in a timely and professional manner - Maintain a process for tracking the progress, testing, and acceptance of Government requested upgrade and maintenance tasks - Maintain the issue/bug tracking system for the website, respond to reported bugs, and facilitate the disposition of reported bugs and issues - Triage and categorize incoming issues by severity, routing critical items to the appropriate technical team member for immediate resolution - Set up and maintain the knowledge capture wiki to store website-related information - Facilitate the transfer of knowledge between the website support team by maintaining comprehensive manuals, user guides, troubleshooting tips, and best practices covering all aspects of the system - Provide first-level technical support and troubleshooting for common website issues before escalating to developers or system administrators - Support training delivery for employees on content administration, including the addition, revision, and deletion of content on the web server - Track and document resolution of all user-reported issues for inclusion in the Monthly Status Report (MSR) - Maintain a searchable FAQ and troubleshooting database for recurring issues - Coordinate with the Technical Writer to ensure knowledge base articles are current, accurate, and aligned with system documentation - Support the transition/phase-in process by documenting incumbent procedures and capturing institutional knowledge from outgoing contractor staff Requirements Required Qualifications: - Candidate must be a United States Citizen and present proof of Citizenship, if selected - 3+ years of experience in IT help desk support or user assistance roles - Experience with issue/bug tracking systems (Jira, ServiceNow, Bugzilla, or similar) - Experience managing or contributing to a knowledge base or wiki platform (Confluence, SharePoint, MediaWiki) - Strong written communication skills for clear, professional responses to user inquiries - Ability to triage technical issues and determine appropriate escalation paths - Familiarity with content management systems, preferably Drupal - Experience creating user-facing documentation, FAQs, and troubleshooting guides - Basic understanding of web technologies (HTML, CSS, web hosting) to diagnose common website issues - Strong organizational skills for managing multiple open tickets and tracking resolution timelines Desired Qualifications: - Experience supporting federal Government websites or IT help desks - HDI Support Center Analyst or ITIL Foundation certification - Familiarity with government operational environments - Experience with Section 508 accessibility issues and user-reported accessibility concerns - Knowledge of Drupal content administration workflows No recruitment agencies, please. Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program. Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected under applicable federal, state, or local laws.