• Build and maintain a high volume of accounts • Contribute to customer satisfaction and success • Collaborate with internal teams to meet customer needs

• Increase customer revenue through effective cross and upselling of products and services in assigned region • Make outbound calls and emails to discuss drug testing needs • Develop relationships with key customers through quarterly business reviews • Analyze accounts and identify sales potential of existing customers • Monitor account performance and address gaps in product adoption or usage • Create accurate sales forecasts and pipeline information through Salesforce.com • Work with other individuals and departments within the Government Services organization in a team-oriented fashion • Coordinate customer requests for contracts and renewals with the Contracts Team

• Support key strategic relationships with partners and platforms projected to generate billions of dollars in new originations annually • Serve as the primary point of contact for partner communication and coordination across the business for new partner launches and enhancements • Project management includes documenting all requirements, building the business case to secure Product resources, coordinating key milestones and deadlines across departments, and communicating updates to internal and external stakeholders • Build trust and long-term alignment with internal and external partners • Monitor partner performance across acquisition, conversion, and portfolio quality • Identify opportunities to improve volume, efficiency, and unit economics • Use data and insights to guide optimization discussions with partners and senior leaders • Lead onboarding and launch of new partnerships • Coordinate cross-functional workstreams across Product, Engineering, Legal, Compliance, and Marketing • Ensure partnerships launch on time, on scope, and in compliance with requirements • Partner with Finance on performance reporting, forecasting, and reconciliation • Ensure operational processes support scalable partner growth • Work with Product and Engineering to support partner integrations and enhancements • Partner with Compliance and Legal to ensure partnerships meet regulatory expectations • Collaborate with Analytics to define metrics and reporting • Stay current on acquisition and partnership trends • Provide feedback on partner needs and market opportunities • Support identification of new partnership opportunities

Role Description As a Referral Coordinator, you'll be at the center of ensuring timely, authorized care for our cardiology patients. This position serves as a critical link between providers, insurance payors, and patients—helping ensure that all referrals and pre-authorizations are handled quickly, accurately, and with compassion. You'll manage incoming and outgoing referral requests, verify insurance eligibility, follow up on pending authorizations, and respond to communications from the scheduling team, call center, and other clinic staff. This role plays a vital part in reducing patient delays, improving provider workflows, and enhancing the overall experience of care. Day-to-Day Responsibilities - Referral Management - Verify patient insurance eligibility for procedures and consultations - Submit and track referral requests through pre-authorization channels - Follow up weekly on pending referrals and communicate with external providers as needed - Process and fax incoming/outgoing referral documentation - Communication & Coordination - Respond to referral-related calls and messages from the call center and clinic schedulers - Manage email communications across multiple departments and document updates in EMR - Work closely with team members in scheduling, billing, and the business office - Administrative Support - Participate in monthly bookkeeping meetings - Provide general backup support to the Business Office - Answer business office phone lines and assist with other tasks as assigned Qualifications - 1 year of experience in healthcare or medical billing preferred - Strong knowledge of health insurance processes and referral workflows - Proficiency in Word, Excel, and Outlook - Ability to use basic office equipment (computer, fax, printer, phone) - Excellent communication, follow-up, and documentation skills Requirements - Experience with EMR and referral tracking systems preferred - Strong attention to detail and organizational skills - Empathy, patience, and a customer-service mindset - Self-motivated, able to manage priorities in a remote setting Benefits - Fully remote position — available to residents of WA - No nights, weekends, or holidays - Make an impact in a high-performing, mission-driven cardiology team - Collaborative and inclusive team culture with strong support from leadership - On-the-job growth in a role that builds knowledge of healthcare operations, insurance workflows, and cardiology subspecialties - Opportunity to work across subspecialties, including heart failure, vascular, electrophysiology, and nuclear imaging