• Lead project management, system setup, and user training, helping communities leverage our software to address their clinical, operational, and business challenges. • Handle and resolve issues as they arise, offering timely solutions while escalating high-risk items that may impact customer retention. • Proactively identify and address potential churn risks, implementing effective mitigation strategies to ensure customer satisfaction and retention, all while maintaining a high standard of customer care and service. • Drive rapid and successful system adoption by guiding customers through the launch phase and ensuring quick time-to-value. • Provide expert product and service guidance to customers via phone, email, Zoom (on-camera), and on-site visits to ensure optimal use of the ECP software. • Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress. • Leverage CRM project management tools to track key project milestones, communicate internally, and ensure timely delivery of implementation tasks. • Generate product & service reports by analyzing customer data, providing actionable insights to improve their experience. • Collaborate with team members to achieve collective goals, contributing to the success of ongoing implementation projects and tasks. • Serve as an advocate for customers' needs, collaborating with cross-functional teams including engineering, product management, customer success and support to deliver effective solutions.

• Support technical discovery with prospects by clarifying needs, challenges, and use cases, and translating platform capabilities into clear, achievable solutions aligned with WMT’s delivery approach. • Partner with Sales and Product teams to help gather and translate functional, technical, and data requirements across WMT’s core technology products. • Create clear, visual artifacts—solution diagrams, integration overviews, configuration plans—that explain how WMT’s products solve partner needs. • Develop working knowledge of WMT’s core products and common third-party integrations (e.g., ticketing, commerce, CRM, identity). • Contribute to sales engineering efforts across Sports and Music & Entertainment, providing product context and technical validation as needed. • Help maintain and improve internal assets such as demo environments, templates, and documentation that increase team scalability. • Assist with RFP responses and technical narratives, translating platform capabilities into clear, partner-friendly language. • Stay current on platform enhancements, APIs, and integration patterns, with awareness of security, privacy, and data governance considerations.

• The NetSuite Senior Administrator / Solution Architect is responsible for the day-to-day administration, configuration, and architectural design of the NetSuite ERP platform, ensuring alignment with financial, operational, and enterprise business requirements. • This role serves as the primary NetSuite expert and trusted partner to the CFO organization, supporting stakeholders from executive leadership to day-to-day accounting users. • The position leads NetSuite solution design and optimization across core financial modules, ensuring scalable architecture, strong governance, and seamless integration with related enterprise systems. • Close collaboration with Finance, IT, and Enterprise Applications teams is essential to deliver reliable, compliant, and efficient financial systems. • All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.

• Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction. • Provide direction and specialist knowledge in applying the technology/application to the customers organization. • Develop and deliver high quality Qualtrics presentations and product demonstrations. • Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions. • Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services. • Effectively consult with management of customer organizations. • Participates in sales planning and business development activities. • Develop and demonstrate moderately complex solutions. • Architect solutions and prototype solutions for customers. • Present and articulate Qualtrics product's strengths, relative to competitors. • Interacts with development to enhance/refine Qualtrics products for the Public Sector.