Role Description We’re looking for an Account Manager who thrives on building meaningful, long-term customer relationships and turning insight into growth. This role is not about reacting to the past, it’s about anticipating what customers need next. You’ll work with SME and Enterprise clients across Europe, helping them unlock value through data solutions. If you’re an exceptional listener, naturally empathetic, commercially sharp, and motivated by customer success, this role is for you. What You’ll Do - Own and grow a portfolio of B2B customers, acting as their trusted partner; - Deeply understand customer challenges, goals, and future plans and translate them into scalable solutions; - Drive account growth and retention through strategic conversations, not transactional selling; - Identify and lead upsell and expansion opportunities across all company products; - Build strong relationships with decision-makers and senior stakeholders; - Lead regular customer check-ins and business reviews focused on outcomes and value; - Work closely with Sales, Product, Data, and Customer Success teams to deliver an outstanding customer experience. Qualifications - 2+ years of experience in Account Management, Consultancy experience or a similar B2B sales role; - Strong active listening and empathy, you understand what customers are really asking for; - A forward-thinking, solutions-driven mindset with strong commercial awareness; - Comfortable working with data-driven or technical products; - Confident in managing multiple accounts and priorities in a fast-moving environment; - Clear, professional communicator who can adapt to different audiences and cultures. Requirements - Fluent English is essential; - Strong communication skills in at least one of the following languages are required (two is a plus): French, Portuguese, Spanish, Italian, or Polish. Benefits - Work with innovative data solutions used by leading businesses. - Play a key role in shaping long-term customer partnerships across Europe. - Be part of an international, collaborative scale-up with ambitious growth plans. - Have real ownership, visibility, and impact in your role.

Role Description Du sprichst fließend Deutsch und willst im Vertrieb durchstarten – ohne Kaltakquise? Dann werde Teil unseres Remote-Teams! - Betreuung und Ausbau bestehender Kundenbeziehungen - Beratung von Interessenten (keine Cold Calls) - Nachverfolgung von Leads und Abschluss von Verträgen - Individuelle Beratungslösungen entwickeln Qualifications - Deutsch auf Muttersprachniveau - Vertriebliche Erfahrung von Vorteil (kein Muss – wir schulen dich) - Strukturierte, eigenständige Arbeitsweise - Laptop/PC (Windows) & stabiles Internet - Headset mit Noise-Cancelling - Bereitschaft im Schichtsystem (08:00–20:00 Uhr deutsche Zeit) Benefits - Fixum bis zu 1.500 € monatlich - ungedeckelte Provision - Ø Verdienst realistisch: 1.800 – 2.500 € möglich - Provision bis zu 3 € pro Abschluss - Monatliche Incentives & Boni - 100% Remote Work - Keine Kaltakquise - Feste Leads & Bestandskunden - Klare Einarbeitung & Schulung - Dynamisches, wachsendes Team Company Description Mit smartkündigen können Sie digital, mithilfe von vorformulierten und anwaltlich geprüften Schreiben, Ihre Verträge innerhalb von 2 Minuten kündigen. Unser Service ist zu 100% kostenlos. Außerdem haben Sie die Möglichkeit, Ihre Verträge von unseren Vertragsmanagern online verwalten zu lassen. So sparen Sie sich den Papierkram.

• Own and execute account plans across assigned strategic partners (e.g., national facial bars, multi-location clinics, and key pro accounts) • Identify and drive opportunities for revenue growth, SKU expansion, and increased average order value (AOV) • Analyze sales performance, sell-through trends, and account behavior to inform strategy and action plans • Drive retail performance at the door level through education, merchandising guidance, and promotional strategy • Partner with Education to execute Train-the-Trainer (TTT), in-person trainings, and virtual learning programs that support sell-through • Build strong relationships with key stakeholders including founders, operators, lead estheticians, and field leadership • Conduct account visits, business reviews (QBRs), and in-field + virtual trainings to drive alignment and accountability • Support new door openings with strong onboarding, opening orders, and launch execution • Plan and execute product launches, promotions, and seasonal campaigns to drive incremental revenue • Partner cross-functionally (Sales, Marketing, Education, Operations) to ensure seamless rollout and execution • Monitor and adjust strategies based on performance, feedback, and market trends • Partner closely with National Accounts Manager to align on account strategy • Act as a voice of the customer internally—sharing insights, opportunities, and risks • Support broader team initiatives including CRM excellence, pipeline visibility, and process adherence.

• Build relationships with key decision makers and influencers at assigned accounts through regular email, webinars, conferences, and in-person engagements. • Grow the revenue at your assigned accounts for all ITHAKA-related products and services using a consultative selling approach. • Maintain excellent and detailed knowledge of all ITHAKA products and services, with the ability to clearly and effectively communicate their value to your account base. • Maintain up-to-date product, industry, and technical knowledge by reviewing professional publications, participating in professional societies, and drawing on learnings from professional networks. • Become skilled on the trends within your assigned accounts and provide feedback and expertise back to the organization to inform cross-functional decision-making. • Negotiate licensing terms and participation fees with prospective and current participants. • Partner closely with your regional teammates to achieve mutual goals and success across your assigned accounts. • Engage regularly with all assigned accounts to achieve assigned performance metrics. • Provide top-tier account support in the form of managing license agreement negotiations, providing and interpreting account usage data, and order processing. • Effectively and dynamically communicate JSTOR’s strategic direction to build awareness and help the organization achieve its transformational goals. • Diligently and effectively track your conversations and pipeline in ITHAKAs CRM to inform business commitments and revenue forecasting. • 25% (1 week per month) travel to visit participating libraries and attend industry and company events required.