Role Description This Senior Director Product Operations drives disciplined execution across the product lifecycle within a high-growth HCM SaaS organization. This role connects product strategy to delivery excellence, client and Service team readiness, change management, and sustained client retention. This leader develops and implements operational strategies to ensure software innovation is delivered in a scalable, client-centered way – actively managing change impact and protecting long-term retention. By aligning Product, Engineering, and Client-facing teams, the role establishes governance and operating rigor that drives predictable releases, strong adoption, and sustained revenue performance. Responsibilities - Operational Strategy & Execution - Develop and implement operational strategies that support product growth, scalability, and retention. - Establish governance frameworks, operating playbooks, and prioritization standards across the product portfolio to ensure high volume software changes are managed effectively. - Translate product strategy into clear execution plans for the Service team tied to revenue, adoption, and client impact. - Delivery Excellence & Change Management - Ensure predictable, high-quality product releases through structured release planning and readiness processes. - Proactively manage client-impacting change, minimizing disruption and strengthening long-term retention. - Partner to align delivery timelines with system performance and stability. - Drive post-releases analysis and continuous improvement. - Cross-Functional Leadership & Alignment - Lead and develop a high-performing Product Operations team. - Serve as a strategic advisor to executive leadership on product execution health and operational risk. - Build strong stakeholder relationships across clients, partners, and internal teams. - Process, Systems & Continuous Improvement - Optimize product lifecycle tools, documentation standards, and operational workflows. - Identify automation and process improvements to increase efficiency and reduce risk. - Manage budget and resources to ensure disciplined investment and operational effectiveness. - Foster a culture of innovation, collaboration, accountability, and continuous improvement. Qualifications - Bachelor’s Degree Required - 10+ years’ experience with a proven leadership track in Product Operations, Product Management, or Technical Operations - 7+ years in a people leadership role with direct experience managing teams - Experience within HCM or enterprise SaaS platforms strongly preferred - Proven ability to scale product delivery while protecting client experience and retention - Demonstrated success leading cross-functional teams and influencing executive stakeholders - Exceptional analytical, operational, and communication skills Leadership Profile - Strategic thinker with operational discipline - Decisive, data-driven, and client-focused - Skilled at managing complexity and organizational change - Strong executive presence and cross-functional influence Physical Requirements - Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. - Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Benefits - Medical, dental, vision, life, and disability insurance - 401(k) match - Perks that support you, your family, and your finances - Career development opportunities Company Description Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Role Description This is a newly created role sitting in Product working closely with our other departments. You'll be the operational engine behind our Product team - removing friction, building systems, and ensuring PMs can focus on what only they can do. AI needs to be a core part of your toolkit, not an afterthought. - Own the operational backbone of the Product team: - roadmap hygiene - sprint rituals - release processes - cross-functional coordination with Engineering, Design, Marketing, Compliance, and Customer Success - Unblock the PMs: - take ownership of the non-PM work that slows them down: user research logistics, competitive intel, feedback aggregation, launch readiness checklists, and documentation - Build and maintain systems of record: - PRD templates - decision logs - OKR tracking - product analytics dashboards that the whole team can trust - Run the feedback loop: - aggregate and synthesise inputs from customers, sales, and support into structured, prioritisation-ready signals for the product team - Automate internal workflows: - design and maintain automations, or lightweight scripts that connect Linear, Youtrack, Slack, Notion, and Gmail into coherent, low-friction processes - Build internal AI tools and agents: - create and maintain purpose-built assistants for the Product team: PRD drafting, feedback triage, competitive analysis, and beyond - Think custom GPTs, Claude Projects, and lightweight agent workflows - Use AI to accelerate analysis and reporting: - across product usage data, customer feedback, and market intelligence, so insight reaches the team faster and more reliably - Own AI-assisted knowledge management: - build and maintain a queryable, trusted documentation layer that lets anyone on the team find what they need, when they need it - Evaluate and roll out new AI tooling: - stay close to the market, test what's emerging, and bring the right tools in before the team even knows to ask for them Qualifications - 3–5 years in a cross-functional operational role: - Product Operations, Program Management, Chief of Staff, or equivalent; you've kept complex teams organised and unblocked - Regulated product environment experience: - fintech, payments, crypto, or another domain where compliance, audit trails, and process rigour actually matter - Demonstrable AI fluency: - not theoretical. You should be able to show us an agent, automation, or internal tool you've built and actually use - Hands-on with no-code automation: - Tools like Zapier are part of your toolkit; you reach for a lightweight Python or JS script when no-code isn't enough - Strong systems thinker with excellent written communication: - you document decisions, design for scale, and write clearly for both technical and non-technical audiences - Comfortable in the modern product stack: - Linear or Jira, Notion, Slack, Figma, and at least one product analytics tool (Mixpanel, Amplitude, PostHog, or similar) Requirements - Nice to have: - background in payments, crypto, or regulated financial services - experience building internal tools from scratch - exposure to MiCA, PSD2, or other EU financial regulation Location This position can be based anywhere in Europe or the UK. Our preference would be Dublin or Prague, where we have offices, but we are also open to fully remote candidates. If you are interested in learning more, please submit your CV, and our recruiter will get back to you promptly.

• Own launch readiness end-to-end • Drive launch readiness across all product and engineering workstreams • Build and manage project plans, timelines, and milestones, working backward from launch • Define readiness criteria and make final go / no-go recommendations • Run a weekly launch readiness sync to track progress, surface risks, and drive accountability • Identify downstream impact of product launches on Operations workflows, and ensure associated documentation and process updates are made • Monitor post-launch feedback, ensuring issues are resolved, and learnings are captured • Collaborate closely with our existing Operations Enablement function • Work directly with Product and Engineering Managers to understand the roadmap and upcoming sprint work • Evaluate initiatives for user, administrative, and internal operational impact, including potential effects on support volume • Translate technical work into clear operational implications and requirements • Ensure operational considerations are incorporated early in planning, not just at launch • Own a consolidated Ops roadmap across CX, CS, Implementation, and TAM, bringing a single, clear view of priorities • Build a structured system to synthesize Ops asks into clearly defined problem statements, and use cases • Quantify impact (revenue, retention, efficiency, risk) and help size opportunities to support prioritization (role needs to be analytical, and use Ops data - CX ticket data, Ops costs etc, - to drive clear prioritization) • Act as the single threaded owner of Ops → Product alignment, driving clarity on tradeoffs, sequencing, and expected business outcomes • Create launch runbooks that will enable scalable go-live plans as the company grows

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. If you are an Internal Candidate, please apply via our Internal Job Board. ---- To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here. ---- Guild is hiring a Principal Product Operations Manager for our Grow product area. This is the most senior individual contributor Product Operations role at Guild. This role sits at the intersection of product strategy, technical execution, and operational excellence - owning the systems, workflows, and delivery infrastructure that make Grow run, while leading high-impact strategic initiatives end-to-end alongside Engineering and Product leadership. Responsibilities Strategic Product Initiative Leadership - Lead high-impact, cross-functional product initiatives end-to-end - from aligning teams and clarifying technical trade-offs to driving execution and measuring outcomes. - Translate product strategy into concrete execution plans by working closely with Engineering leaders on architecture boundaries, dependencies, sequencing, and technical trade-offs. - Own launch and release readiness across all stakeholders: teams are informed, equipped, and ready before anything ships. Operational Design, Optimization, and Impact - Develop and refine operational systems, tools, and AI-enabled workflows to enhance the efficiency of Product, Engineering, Design, and Data teams. - Conduct regular audits of Grow’s R&D processes to identify friction, map system dependencies, and drive scalable improvements with clear operational standards. - Build and maintain operational playbooks, escalation frameworks, and governance models. - Establish operating cadences for Grow, with a bias toward reducing coordination overhead and protecting time for high-value work. - Design and continuously evolve the end-to-end product delivery system for Grow - intake, prioritization, planning cadences, release readiness, and delivery standards. - Define and own delivery performance metrics and dashboards; use data to identify trends, diagnose systemic issues, and validate impact of improvements. AI Prototyping and Automation - Identify where AI can be embedded across the product development lifecycle.Design and test AI-assisted workflows; validate impact before scaling broadly. - Model responsible, high-leverage AI use for the broader P&E org. Tool Evaluation - Assess tooling gaps, lead vendor conversations, and ensure tools are appropriate, integrated, and adopted across Grow. Cross-Functional Alignment - Facilitate alignment across Product, Engineering, Design, Data, GTM, EPS, and Operations - ensuring priority clarity and seamless execution. - Establish feedback loop infrastructure so customer, partner, and operational signals reach the roadmap systematically. - Build communication norms and shared artifacts that scale across teams and reduce coordination overhead. What We’re Looking For - Systems thinking and technical acumen. You design operational systems that scale and understand how changes ripple across teams and platforms. Credible in rooms with engineers and architects - you understand architecture trade-offs, data flows, service dependencies, and when to go deep vs. zoom out to cross-team sequencing. - AI-forward mindset. You have real opinions about where AI should and shouldn’t be applied in a product development lifecycle - and you’ve built or prototyped something with it. You don’t treat AI as a feature; you treat it as a lever. - Ownership, not coordination. You drive outcomes. You step into gaps rather than route around them. When something is unclear, you make it clear. - Executive communication. You distill operational and technical complexity for a VP without losing precision with an Engineering Director. You know what to escalate, what to absorb, and how to frame both. Qualifications - 12+ years of experience in Product Operations,Technical Program Management, Product Management, or a related role on Product Teams. - Proven track record of designing and scaling product delivery systems across multiple teams or product areas. - Experience leading cross-functional product initiatives end-to-end with accountability for outcomes. - Hands-on experience designing or prototyping AI-assisted tools and workflows - not just familiarity with AI tools. - Strong analytical mindset - you define metrics, build dashboards, and use data to drive decisions, not just report on them. - Expertise with agile methodologies and associated tooling (Jira, Confluence, etc.). - Experience operating autonomously at senior IC or staff level with demonstrated influence across engineering and product leadership. We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $180,000 - $215,000, a bonus and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity. Posting Date: April 21 *This role will stay open for a minimum of 3 days. Guild partners with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, Spectrum, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent, enabling workers to gain skills for in-demand roles and companies to stay agile. By connecting employees to real-world learning, coaching, and career support, and providing companies with actionable talent insights, Guild transforms all talent into high-impact contributors and positions companies for long-term, sustainable growth. For more information, visit https://www.guild.com. Guild is a female-founded, certified B Corp. The company has been recognized by Fortune’s Change the World list (2021, 2025), the Forbes Cloud 100 (2020–2025), Great Place to Work (2022–2025), CNBC’s Disruptor 50 (2021–2024), TIME’s 100 Most Influential Companies (2022), Inc.’s Best-Led Companies (2021), Fast Company’s World Changing Ideas (2020), and B Lab’s Best for the World (2019), among many others. Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits: - Access to low-cost, high-quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO) - Access to a 401k to help save for the future - Vacation policy to rest and recharge - 8 days of fully-paid sick leave, to take the time to heal and or recover - Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits. - Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services - Education benefits and tuition assistance to help your future development and growth PRIVACY NOTICE I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment. I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.