• Join discovery and technical deep-dive calls to lead architecture and governance discussions with the customers’ technical stakeholders. • Validate integration feasibility, deployment models, and security positioning before advancing deals. • Support security and compliance conversations, including participation in customer security reviews and questionnaires. • Identify technical risks early in the sales cycle and prevent overcommitment or scope misalignment. • Assist with technical sections of proposals, RFPs, and enterprise documentation requests. • Build and continuously update customer-facing enablement materials such as, but not limited to, architecture diagrams and data flow documentation. • Develop and maintain a structured technical objection library aligned with governance and cybersecurity concerns. • Standardize the technical validation process across the sales organization. • Deliver recurring internal technical enablement sessions and coach BotCity's internal teams. • Define and maintain clear escalation guidelines for complex technical scenarios. • Provide structured field feedback to Product and Engineering based on recurring technical blockers. • Improve post-sale handoff quality by ensuring accurate technical alignment prior to close.

• Drive service contract (AMC/CMC) bookings, renewals, and spares sales for assigned territory and accounts • Analyze customer installed base (IB) to identify mandatory and recommended spares requirements • Proactively position and sell mandatory and recommended spares based on historical consumption • Manage install-base data and develop service revenue plans with Service Operations • Identify contract coverage gaps and convert break-fix customers into contract customers • Prepare quotations aligned with pricing and approval guidelines • Coordinate with field service engineers for contract execution readiness • Track service sales pipeline and forecast accuracy using CRM tools (SFDC / ServiceMax) • Support joint Sales + Service initiatives and obsolete installed base replacement programs • Build relationships with municipal customers, consultants, EPCs, and channel partners • Ensure timely collection support and adherence to contract terms • Meet monthly, quarterly, and annual service revenue targets

Role Description The Cloud Solutions Team Lead will develop solutions for internal corporate platforms supporting Company computing infrastructure and applications. This position will be responsible for designing, engineering, and support of modern desktop technologies while incorporating cloud, DevOps and agile approaches. This candidate would be a highly skilled Azure Engineer with strong AWS experience to design and implement multi-cloud architectures and enable seamless integration between Azure and AWS environments. Location: Remote, US Qualifications - Bachelor’s degree in Information Technology or equivalent work experience and 10+ years experience in IT Infrastructure, application management and End User Support. - Solid knowledge and understanding of cloud-based systems (M365 and AWS), security requirements, infrastructure, systems administration, application systems, networking and computing devices. - Must be proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Teams, OneNote, SharePoint, OneDrive, and Outlook). - Strong hands-on experience with AWS services and multi-cloud integration. - Deep knowledge of networking, identity and security in cloud contexts. - Experience with CI/CD pipelines, DevOps practices, and automation scripting (i.e.: PowerShell). - Strong documentation and governance mindset. - Proven ability working on and managing multiple priorities and projects (medium to large projects) and rolling out IT systems and services across various technology platforms. - Strong business orientation with demonstrated ability in analyzing statistics or other data to bring IT solutions to resolve business issues while also managing costs and risks. - Expertise in the ability to produce detailed reports on key metrics and KPI. - Demonstrated excellent customer service, interpersonal and leadership skills in communication, both written and verbal at all levels of an organization. - Established record as an effective collaborator; experience presenting and working with executive leaders. - Skilled in managing team dynamics and mentoring/coaching others. - Ability to lead and persuade others in a fast-moving environment with frequently changing priorities and assignments. Requirements - Preferred certifications: Azure Solutions Architect Expert, AWS Solutions Architect – Professional. - Experience with Kubernetes (AKS/EKS) and container orchestration. - Knowledge of multi-cloud networking and service mesh architectures. - Experience managing in an Agile environment utilizing Jira for work organization and completion. What you will be doing - Develop and maintain multi-cloud architecture integrating Azure and AWS, provides engineering support for the following: Modern desktop (Windows/Mac operating systems, virtual desktops and DaaS), Entra ID, Microsoft 365 platform, Email and collaboration services, SaaS and application support, Group Policy and Conditional Access Policies, and automation and scripting. - Lead modernization strategies: design Azure governance (policies, blueprints, RBAC, cost management), optimize AWS Workspace resources for cost, performance and compliance, and implement identity federation and SSO across hybrid and multi-cloud environments. - Deploy monitoring solutions using Azure monitor, AWS CloudWatch and integrate with SIEM tools. - Optimize workloads for high availability and disaster recovery across clouds. - Proactively brings future technology trends into planning and decision making to support business objectives. - Continue to evolve for scalability, new technologies, and automation. - Build business cases for recommendations, sell why we would choose one solution over the other, cost analysis, document the solution design, and work with the engineers to ensure they are building/implementing based on the vision/strategy you are helping to drive. - Project delivery – Ensures that project plans are developed for initiatives, updates are communicated, and milestones are met. - Ensure delivery of expected business benefits on time and within budget. - Teamwork – Serve as a resource and mentor in assigned daily support/operations and deployments and ensure solutions meet business requirements, scalability, and established metrics (SLAs). - Consults and advises leadership, project teams, support teams and end users on how to optimize corporate systems and platforms. - Partner with Networking, Security, Applications and Support teams to deliver integrated solutions. - Build and sustain vendor relationships, negotiate contracts, and manage software licensing as assigned. - Responsible and accountable for proactive communication and notifications regarding issues and meeting internal customer needs. - Build partnerships with key departments and leaders. - Communicates plans, project process/status and critical issues to management and team. - Observability and Metrics - build and maintain dashboard metrics on environment health and productivity for both IT and business consumption. - Participate in On-Call rotation and assist in incident troubleshooting for prompt mitigation of issues. - This role is primarily remote; however, occasional travel to our Jacksonville, FL office may be required to support team collaboration or business needs. - Understands and complies with ethical, legal and regulatory requirements applicable to our business. Benefits - The pay range for this position is $160,000.00 - $170,000.00/yr. - Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! - Culture is important to us and there are many ways for you to make your mark here! - We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. - Availity is a culture of continuous learning with many resources and experts in our tech stack and industry. - We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! - We offer unlimited PTO for salaried associates + 9 paid holidays. - Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. - Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. - Interested in furthering your education? We offer education reimbursement! - Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. - Want to work for an organization that gives back to the community? You’re at the right place!

Role Description CBE Companies, a global provider of contact center services is adding a Junior Solutions Engineer to our Operations Strategy Team. The Junior Solutions Engineer (JSE), in partnership with the Solutions Engineers, is responsible for supporting the implementation, configuration, administration, and optimization of the organization’s LiveVox contact center platform. This role ensures that contact center technologies are deployed accurately, maintained effectively, and continuously improved to support operational efficiency, compliance standards, and performance objectives. - Implementation & Configuration - Configure and deploy inbound, outbound, and blended campaigns within LiveVox. - Build and maintain IVR logic, routing strategies, and agent skill assignments. - Support implementation of new lines of business, clients, or operational expansions. - Assist in UAT testing and system validation prior to production deployment. - System Administration - Maintain user access controls, permissions, and security roles. - Monitor dialer performance and routing efficiency. - Troubleshoot and resolve system-related issues impacting operations. - Coordinate escalations with LiveVox technical support as needed. - Maintain documentation of configurations, workflows, and change management activities. - Performance & Optimization - Generate operational reporting and dashboards. - Analyze system configurations to improve performance, compliance, and efficiency. - Collaborate with Operations leadership to adjust routing and dialing strategies. - Ensure the actual results are meeting operations expectation. - Quality Control - Output is expected to be reviewed by an SE. - Quality of work is expected to improve throughout tenure. - 99% of work is expected to be implemented into production without errors. - Once proficient, the JSE will be expected to perform QC and peer review of other SE’s work before released to production. - Compliance & Governance - Ensure system configurations align with applicable regulatory requirements. - Support audit requests and maintain documentation supporting compliance controls. - Cross-Functional Support - Serve as a technical resource to Operations, Workforce Management, Compliance, and IT. - Participate in technology enhancement initiatives and platform upgrades. - Contribute to internal best practices and standardization efforts. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Technology, or related field. - 2 years of experience in contact center systems administration, solutions engineering, implementation support, technical operations within a call center environment. - Equivalent combination of education and practical contact center systems experience may be considered. - Exposure to CCaaS platforms (e.g., LiveVox, Five9, NICE CXOne, Genesys, TalkDesk) considered beneficial. - Foundational knowledge of: - ACD and skills-based routing - IVR configuration - NLP & LLM agents - Dialer strategies (preview, progressive, predictive) - Call center KPIs and operational metrics - HIPAA - TCPA - PII - Basic understanding of data imports, APIs, SFTP processes, SQL, Microsoft Office, and/or system integrations preferred. Requirements - Must be able to obtain government clearance after hire. US Citizenship is required by the US government in order to obtain government clearance. Benefits - Excellent benefits package; medical, dental, and vision coverages. - 401K retirement plan with company match. - Tuition reimbursement. - Paid time off. - Ongoing training & support. - Career culture with many opportunities for advancement. Company Description CBE Companies is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, innovation, results, and FUN!