Mercier Consultancy is seeking a Norwegian-language Helpdesk Agent to join our remote team based in Greece. In this role, you will provide dedicated support for our restaurant platform, assisting Norwegian-speaking clients to ensure smooth and efficient use of our services. As a Helpdesk Agent, you will be the first point of contact for Norwegian restaurant partners and users, addressing their inquiries, troubleshooting issues, and offering guidance to enhance their experience with the platform. Responsibilities - Deliver remote helpdesk support to Norwegian-speaking customers through phone, email, and chat - Diagnose and resolve technical and user-related problems quickly and effectively - Maintain accurate records of customer interactions within the support system - Assist clients in navigating platform features and optimizing usage - Coordinate with internal teams to escalate complex issues when necessary - Gather and relay customer feedback to contribute to service improvements - Stay informed about platform updates and industry best practices

Mercier Consultancy is looking for a Swedish-speaking Helpdesk Agent to provide exceptional remote support for our restaurant platform. This role is fully remote and based in Greece, offering a unique opportunity to work in a dynamic environment while supporting Swedish-speaking clients. As a Helpdesk Agent, you will assist restaurant partners and users with technical inquiries, troubleshoot platform issues, and ensure smooth operational experiences. Your expertise and language skills will play a vital role in maintaining strong customer relationships and enhancing client satisfaction. Responsibilities - Provide remote helpdesk support to Swedish-speaking clients in the restaurant sector via phone, email, and chat - Resolve technical questions and issues related to the restaurant platform efficiently - Document all cases and client interactions in the support system accurately - Guide clients in using platform features to maximize their benefits - Collaborate with internal teams to escalate and resolve complex problems - Collect client feedback to contribute to platform improvements - Stay up to date with platform updates and relevant industry trends

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Platform Engineering Productivity team provides the foundation for Elastic teams to develop, build, test, and release their software at scale. We empower them to be efficient and independent by providing realistic and reliable developer environments. We’re continuously evolving our workflow and increasingly pushing boundaries toward Continuous Delivery and Continuous Quality models. Not only this, but we are also working on delivering secure solutions to our customers by overcoming vulnerabilities introduced into our cloud and CI/CD environments via third-party dependencies that could lead to an exploit or breach of our software supply chain. Our productivity infrastructure is powered by technologies such as Docker, Ansible, Kubernetes, ArgoCD, Jenkins, Buildkite, common Cloud service providers (GCP/AWS), signing technology (GPG, Sigstore, and notarization), and languages such as Java, Go, and Python. To grow and operate at scale, teams need control over the end-to-end software development cycle for their services. The Engineering Productivity organization acts as an enabling function, providing a framework, reusable components, and guidelines that teams can adopt and operate. As a member of Engineering Productivity, you may work on a broad range of projects that impact the entire software development lifecycle; anything from ensuring CI infrastructure is up and running, owning the processes to build releasable artifacts, creating ephemeral developer environments, gating releases on a range of key quality criteria, or building the tooling and infrastructure to deploy and release the products to customers. Many challenges are ahead of us, and we’re looking for someone to help us tackle them and keep our releases non-events, regardless of our scale. Does this sound like you? What You Will Be Doing - A knack for problem-solving, picking things up quickly, handling ambiguity & tackling big problems - Deep understanding of the Software Development Lifecycle: building, packaging, testing, and releasing, and experience executing a product release/quality strategy - Strong experience in a language of choice, such as Python/Go/Bash/Java/Scala - Excellent written and verbal technical communication skills - Cloud experience, for example, Terraform, cloud CSPs, k8s, config management tools, Docker - A passion for working across the org and interacting with internal customers - You care deeply about the design and quality of the features you ship - You love working with a diverse, worldwide team in a distributed work environment - Humble and ambitious attitude What You Bring - A knack for problem-solving, picking things up quickly, handling ambiguity & tackling big problems - Deep understanding of the Software Development Lifecycle: building, packaging, testing, and releasing, and experience executing a product release/quality strategy - Strong experience in a language of choice, such as Python/Go/Bash/Java/Scala - Excellent written and verbal technical communication skills - Cloud experience, for example, Terraform, cloud CSPs, k8s, config management tools, Docker - A passion for working across the org and interacting with internal customers - You care deeply about the design and quality of the features you ship - You love working with a diverse, worldwide team in a distributed work environment - Humble and ambitious attitude Bonus Points - Experience with Kubernetes and one cloud provider (AWS, GCP, or Azure) - Experience with Buildkite, ArgoCD, and other CI/CD technologies - Independent and driven, you have invested in your interpersonal skills and know how to “get in the zone” to focus on solving problems Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. - Competitive pay based on the work you do here and not your previous salary - Health coverage for you and your family in many locations - Ability to craft your calendar with flexible locations and schedules for many roles - Generous number of vacation days each year - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service - Up to 40 hours each year to use toward volunteer projects you love - Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Platform Engineering Productivity team provides the foundation for Elastic teams to develop, build, test, and release their software at scale. We empower them to be efficient and independent by providing realistic and reliable developer environments. We’re continuously evolving our workflow and increasingly pushing boundaries toward Continuous Delivery and Continuous Quality models. Not only this, but we are also working on delivering secure solutions to our customers by overcoming vulnerabilities introduced into our cloud and CI/CD environments via third-party dependencies that could lead to an exploit or breach of our software supply chain. Our productivity infrastructure is powered by technologies such as Docker, Ansible, Kubernetes, ArgoCD, Jenkins, Buildkite, common Cloud service providers (GCP/AWS), signing technology (GPG, Sigstore, and notarization), and languages such as Java, Go, and Python. To grow and operate at scale, teams need control over the end-to-end software development cycle for their services. The Engineering Productivity organization acts as an enabling function, providing a framework, reusable components, and guidelines that teams can adopt and operate. As a member of Engineering Productivity, you may work on a broad range of projects that impact the entire software development lifecycle; anything from ensuring CI infrastructure is up and running, owning the processes to build releasable artifacts, creating ephemeral developer environments, gating releases on a range of key quality criteria, or building the tooling and infrastructure to deploy and release the products to customers. Many challenges are ahead of us, and we’re looking for someone to help us tackle them and keep our releases non-events, regardless of our scale. Does this sound like you? What You Will Be Doing - A knack for problem-solving, picking things up quickly, handling ambiguity & tackling big problems - Deep understanding of the Software Development Lifecycle: building, packaging, testing, and releasing, and experience executing a product release/quality strategy - Strong experience in a language of choice, such as Python/Go/Bash/Java/Scala - Excellent written and verbal technical communication skills - Cloud experience, for example, Terraform, cloud CSPs, k8s, config management tools, Docker - A passion for working across the org and interacting with internal customers - You care deeply about the design and quality of the features you ship - You love working with a diverse, worldwide team in a distributed work environment - Humble and ambitious attitude What You Bring - A knack for problem-solving, picking things up quickly, handling ambiguity & tackling big problems - Deep understanding of the Software Development Lifecycle: building, packaging, testing, and releasing, and experience executing a product release/quality strategy - Strong experience in a language of choice, such as Python/Go/Bash/Java/Scala - Excellent written and verbal technical communication skills - Cloud experience, for example, Terraform, cloud CSPs, k8s, config management tools, Docker - A passion for working across the org and interacting with internal customers - You care deeply about the design and quality of the features you ship - You love working with a diverse, worldwide team in a distributed work environment - Humble and ambitious attitude Bonus Points - Experience with Kubernetes and one cloud provider (AWS, GCP, or Azure) - Experience with Buildkite, ArgoCD, and other CI/CD technologies - Independent and driven, you have invested in your interpersonal skills and know how to “get in the zone” to focus on solving problems Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. - Competitive pay based on the work you do here and not your previous salary - Health coverage for you and your family in many locations - Ability to craft your calendar with flexible locations and schedules for many roles - Generous number of vacation days each year - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service - Up to 40 hours each year to use toward volunteer projects you love - Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.