• Serve as the primary support contact for existing Tableau dashboards. • Troubleshoot issues, answer user questions, and assist with navigation and usage. • Monitor dashboards to proactively identify and resolve performance or data issues before they escalate. • Act as the first line of defense for incoming requests and incidents. • Triage tickets, resolve quick fixes, and escalate complex issues to appropriate team members. • Ensure timely diagnosis and resolution of dashboard-related problems to minimize downtime. • Help design, implement, and manage a structured ticketing system for analytics requests. • Create a centralized intake process for issues, enhancements, and support needs. • Track, prioritize, and report on incoming work to ensure visibility and accountability. • Reduce dependency on individual contributors by distributing workload effectively. • Support continuity of operations by maintaining documentation and standard processes. • Help prevent reactive “fire drills” by establishing proactive monitoring practices. • Partner with dashboard developers to reduce interruptions and protect development momentum. • Provide guidance and basic training to users to improve dashboard adoption and self-service. • Collaborate with data teams to ensure data quality and consistency.

• Perform ongoing data entry tasks as needed • Manage a calendar including scheduling, meetings, and travel arrangements • Prepare/ edit correspondence, communications, presentations, reports, and other docs • Coordinate meetings, set agendas, take minutes, and prepare follow ups / action items • Perform other ad-hoc tasks with limited instruction as needed • Assist with project management tasks (track deadlines/ coordinate to ensure success) • Serve as the primary point of contact between employees, clients, and external partners • Manage various billing, Accounts Payable and Accounts Receivable processes • Monitor inboxes and triage communications as needed • Create SOPs as needed

• Perform ongoing data entry tasks as needed • Manage a calendar including scheduling, meetings, and travel arrangements • Prepare/ edit correspondence, communications, presentations, reports, and other docs • Coordinate meetings, set agendas, take minutes, and prepare follow ups / action items • Perform other ad-hoc tasks with limited instruction as needed • Assist with project management tasks (track deadlines/ coordinate to ensure success) • Serve as the primary point of contact between employees, clients, and external partners • Manage various billing, Accounts Payable and Accounts Receivable processes • Monitor inboxes and triage communications as needed • Create SOPs as needed

• Ensure the success of Remote Online Notarization (RON) and eClose operations • Coordinate meetings and track project pipelines • Provide administrative and technical support for eClose and RON processes • Monitor the eClose pipeline from configuration to closing • Lead eClose-related calls by setting agendas and capturing meeting notes • Serve as the primary point of contact for inquiries regarding eClose and RON • Collaborate directly with vendor partners to resolve technical issues