• Perform ongoing data entry tasks as needed • Manage a calendar including scheduling, meetings, and travel arrangements • Prepare/ edit correspondence, communications, presentations, reports, and other docs • Coordinate meetings, set agendas, take minutes, and prepare follow ups / action items • Perform other ad-hoc tasks with limited instruction as needed • Assist with project management tasks (track deadlines/ coordinate to ensure success) • Serve as the primary point of contact between employees, clients, and external partners • Manage various billing, Accounts Payable and Accounts Receivable processes • Monitor inboxes and triage communications as needed • Create SOPs as needed

• Ensure the success of Remote Online Notarization (RON) and eClose operations • Coordinate meetings and track project pipelines • Provide administrative and technical support for eClose and RON processes • Monitor the eClose pipeline from configuration to closing • Lead eClose-related calls by setting agendas and capturing meeting notes • Serve as the primary point of contact for inquiries regarding eClose and RON • Collaborate directly with vendor partners to resolve technical issues

Description Job Title: Contracts Administrator Department: Administration – Contracting Reports To: RavenTek Chief Administrative Officer Location: Remote Schedule: Monday – Friday with after business and weekend hours as needed Hours: Full-time, 40-hours/week FLSA Status: Salary, Exempt Clearance: None Position Summary The Contracts Administrator is responsible for managing the full lifecycle of all contracting related documents and tasks, ensuring compliance with federal regulations, and supporting business operations through effective contract administration. This role requires strong knowledge of FAR/DFARS, attention to detail, and the ability to coordinate across multiple teams in developing, preparing, reviewing, executing, and administering all contractual documents in compliance with policies and regulations. This role is critical to RavenTek’s success and comprehensive risk management strategy. Requirements Essential Duties and Responsibilities - Provide contract and subcontract review in accordance with company policies, legal compliance, and requirements, based on permission and authority. - Assist the business development and capture team with the review and execution of submittal documents. - Complete customer Reps & Certs and other forms on assigned projects. - Review, create, and suggest edits on teaming agreements, partner agreements, master service agreements, non-disclosure agreements, and other agreements, as assigned. - Assist in negotiations of terms and conditions with customers, partners, and subcontractors. - Perform contract or subcontract closeout activities as requested. - Create and manage Subcontractor Agreements, modifications, authorizations to proceed, staffing plans, 75% letters, and other requests and documents, working with the Program Management Office. - Submit required documents, questionnaires, pricing, and contract documents via email and within customer portals. - Track contract deliverables, deadlines, funding, and reporting requirements. - Identify and mitigate contractual risks. - Interpret and ensure compliance with Federal Acquisition Regulations (FAR), Defense Federal Acquisition Regulations Supplement (DFARS), and other applicable regulations. - Maintain contract files with an organized system of digital records and ensure audit readiness in accordance with company and regulatory standards. - Communicate with vendors and customers regarding document processing. - Manage tasks and assignments for contract personnel. - Perform other duties as required. - Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. - Complete required compliance training as assigned. Qualifications, Knowledge, and Critical Skills - Capable of researching and documenting information. - Organized with great attention to detail, especially with writing and editing. - Ability to work in a team environment and self-manage in a virtual setting, prioritize multiple activities, and meet deadlines. - Effective and clear written and verbal communication skills. - Proficient with Microsoft Office: Outlook, Word, and Excel. - Skilled with Adobe. - Capable of advanced document editing. - Excellent analytical and problem-solving skills. - High level of integrity and professionalism. - Able to work under pressure and meet tight deadlines while producing high quality, error-free content. - Knowledge of contract management systems preferred (Unanet, Deltek, or similar) Education & Work Experience - Bachelor’s degree in business administration, Contracts Management, Legal Studies, or related field preferred or an additional 5 years’ experience in contracting. - Minimum 5 years’ experience with government contracting. - Strong working knowledge of FARS and DFARS, and other federal regulations. - Experience with contract lifecycle management. - Experience with subcontract administration. Work Environment Employee will be working indoors in a home office environment, and occasionally a shared office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer. This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

• Actively engage with Agents on a day-to-day basis to assist in their daily workflow regarding task completion. • Contribute to month over month increased Agent adoption and engagement by a minimum 10% when it comes to S.MPLE usage. • Manage 60+ incoming Agent requests effectively with accuracy and high-quality deliverables. • Maintain all departmental Service Level of Agreements when it comes to Agent communication and turnaround times. • Perform onboarding procedures for new S.MPLE Agents. • Leverage internal and external AI tools and technology that are provided. • Act as the Quality Control checkpoint before delivering an Agent their requested items. • Database Management: Maintain and update databases, ensuring accurate and timely entry of information and generate reports as required. • Collaborate with the brokerage team on agent onboarding, starting day one, to help establish efficient daily habits with Agents. • Support VIP Agents and Teams to leverage their business growth. • Liaison effectively with internal departments to scale operations and problem solve. • Write departmental standard operating procedures that are repeatable and scalable. • Responsible for staying up to date on real estate trends and competitive offerings, to refine strategies and suggest improvements to our service offerings. • Ensure compliance with all real estate regulations, company policies, industry best practices, including data protection and confidentiality requirements. • Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology. • Be solutions oriented and analyze challenges and offer practical solutions and provide problem-solving support for Agents, combining expertise with technology assistance when needed. • Monitor agent performance and identify opportunities for enhanced efficiency to align with goals and department KPIs • Collaboratively work with the S.MPLE department head to align towards annual OKRs and KPIs. • Participate in company training on skills improvement with respect to internal systems, resources & technology. • *The Company reserves the right to add or change duties at any time.