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Lightspeed Commerce, Inc.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Senior Marketing Coordinator

Location

Canada

Posted

96 days ago

Salary

0

Seniority

Senior

No structured requirement data.

Job Description

Senior Marketing Coordinator

Lightspeed Commerce, Inc.

Role Description We’re looking for a Marketing Coordinator to join our Digital Services team in Toronto, Montreal or Ottawa. You will be responsible for onboarding & coordinating customers for our Digital Marketing Service, Websites, Mobile App and E-Commerce products. Additionally, you’ll coordinate marketing campaigns for a range of customers within multiple channels (social media, ads, etc). - Coordinating customer onboarding for marketing campaigns, websites, mobile apps, ecommerce products and other products between cross-functional teams. - Participating in kick-off calls with customers to outline processes and manage customer expectations of the onboarding process. - Leading onboarding calls to assist clients in setting up marketing channels and platforms including Website, Facebook Business Manager, Instagram and Google My Business. - Providing guidance and support during the initial stages of the onboarding process, addressing any client concerns and ensuring a clear understanding of the process. - Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding and post-live. - Managing the amount of time for customers to move from setup phase to the time their marketing initiatives are running. - Understanding the specific features of Social Media platforms and how they can be best utilized for the client's needs. - Configuring customer’s products within our E-Commerce platform. - Briefing internal stakeholders on design and creative tasks. - Creating website sitemaps and managing website assets in the onboarding process. - Using AI tools to produce and refine marketing outputs such as ad and email copy, creative briefs, basic asset variants, and website content drafts. - Building automations to reduce repetitive work using tools like Zapier and native AI workflows, including intake, task routing, content draft generation, and status updates. - Continuously testing new AI platforms and workflows to improve speed, consistency, quality and incorporate them in our processes. - Coordinating with multiple teams in various stages of the marketing and website pipelines in a project management capacity. - Any other client marketing, website and mobile app related tasks that may come to us from other internal teams. Qualifications - 3+ years of experience in Website Coordination, Social Media Coordination, Technical Customer Support, Marketing or similar. - 1+ years of experience in project management. - Degree in marketing or business (optional), or proven industry experience. - Strong cross-functional collaboration skills. - Ability to coordinate, support and manage external stakeholders. - Polished overall communication skills including phone etiquette. - Ability to prioritize tasks and strong time management skills. - Excellent spoken and written English. Benefits - Lightspeed share scheme (we are all owners). - Unlimited paid time off policy. - Flexible working policy. - Paid leave and assistance for new parents. - Medical, dental & vision insurance. - Health & wellness benefit of $500/per year. - Mental health online platform and counseling & coaching services. - LinkedIn Learning license. - Volunteer day.

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