Industry-Leading Sales Performance Management Software for Growth Market and Enterprise Organizations.
Technical Account Manager – Data & Analytics
Location
Costa Rica
Posted
44 days ago
Salary
0
Seniority
Senior
Job Description
Technical Account Manager – Data & Analytics
Varicent
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. • Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. • Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. • Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. • Prepare and share monthly performance, utilization, and support-related metric summaries. • Analyze solution usage and data patterns to help identify potential issues or areas for optimization. • Assist in implementing proactive maintenance actions and solution improvements. • Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. • Identify opportunities for customer value realization and surface to the primary TAM for strategic review. • Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. • Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. • Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. • Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. • Collaborate with TAMs to maintain reusable object repository.
Job Requirements
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
Benefits
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Grow Together: Unlock your potential in a supportive environment.
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