• Monitor and track orders, shipments, and production schedules. • Follow up with suppliers and vendors to ensure timely delivery of materials. • Identify and resolve delays or supply chain issues. • Coordinate with purchasing, warehouse, and production teams. • Maintain accurate records of orders, deliveries, and inventory status. • Expedite urgent orders and prioritize critical shipments. • Communicate status updates to management and stakeholders. • Ensure compliance with company policies and delivery requirements. • Review and approve supplier invoices and payment applications.

• Lead and develop a team of Onboarding ICs who manage the client journey from kickoff through launch • Run structured bi-weekly 1:1s, delivering actionable feedback, and building personalized development plans for each IC • Monitor key metrics daily — launch volume, time to launch, CSAT, and Pre-Launch Churn MRR — and take proactive action when something is off • Manage client escalations with urgency and good judgment, knowing when to step in directly and when to coach your team through it • Drive quarter-over-quarter improvement in backlog age, time to launch, and pre-launch churn • Partner cross-functionally with Product Fulfillment, Sales, Client Success, and Engineering to eliminate handoff friction and close feedback loops • Own the new hire experience — delivering a structured 30/60/90 onboarding plan that drives new ICs to full productivity by Day 90 or sooner • Use data to identify workflow gaps, drive process improvements, and maintain clear internal documentation • Lead or contribute to at least one high-impact project per quarter that advances onboarding efficiency or client experience

• Lead the acquisition and management of API integrations with U.S. state agencies • Own the full integration lifecycle from identifying APIs to ongoing system reliability • Act as the main point of contact for state agencies • Manage applications and compliance documentation • Ensure all records are accurate and audit-ready

Location: Remote within U.S. Department: Global Consumer & Commercial Intelligence Summary of Role: Insights leader owning end to end, holistic insights agenda and key stakeholder wiring for Chocolate. Drives deep consumer, shopper and marketplace intelligence to fuel growth strategy for Chocolate BU. Partners with Sr Manager, Chocolate Insights to drive and execute insights agenda for brand level demand creation strategies and brand equity. Role Responsibilities: - Demand Creation Strategy: idea generation, innovation pipeline optimization & validation, audience identification and definitions, design to value - Brand Equity: Deep in market performance understanding and analytics (portfolio and brand level), translation of Brand Health tracking to results, Creative/Comms idea generation, optimization and validation - Foundational Insights: Contributes to Chocolate portfolio-wide insights and other foundational learnings - Budget Management: Leads partnership with Marketing ops to ensure balanced and accurate insights budget for Seasons & Tentpoles - Level of influence requires frequent and meaningful interaction with Chocolate DCS and Chocolate Brand teams. - Partner with Commercial Intelligence and Business Intelligence teams for additional inputs across insights functions Desired knowledge, skills, and abilities: - Advanced understanding of insights tools, datasets and capabilities to contribute to holistic approach to meaningful insights generation (consumer, shopper, analytics, trends) - Ability to integrate across data sources and drive to clear, actionable and breakthrough insights that will guide decision making and future growth - Strategic framing and communication, proven ability to communicate and influence with compelling insights and clear recommendations - Strong collaborator and ability to build dynamic relationships with internal and external partners Minimum Education and Experience Requirements: - Education – - Bachelor’s degree in required; advanced degrees preferred but not necessary - Experience – - 5-7 years of experience in Shopper, Consumer and/or Analytical (e.g., Business Intelligence, Category Management) Insights #LI-TL1 #LI-Remote The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.