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Luxury Presence logo
Luxury Presence

Do it all with Luxury Presence. Build your brand, expand your network, & close more deals.

Onboarding Manager

ManagerManagerFull TimeRemoteSeniorTeam 201-500Since 2016H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

59 days ago

Salary

$95K - $105K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Onboarding Manager

Luxury Presence

• Lead and develop a team of Onboarding ICs who manage the client journey from kickoff through launch • Run structured bi-weekly 1:1s, delivering actionable feedback, and building personalized development plans for each IC • Monitor key metrics daily — launch volume, time to launch, CSAT, and Pre-Launch Churn MRR — and take proactive action when something is off • Manage client escalations with urgency and good judgment, knowing when to step in directly and when to coach your team through it • Drive quarter-over-quarter improvement in backlog age, time to launch, and pre-launch churn • Partner cross-functionally with Product Fulfillment, Sales, Client Success, and Engineering to eliminate handoff friction and close feedback loops • Own the new hire experience — delivering a structured 30/60/90 onboarding plan that drives new ICs to full productivity by Day 90 or sooner • Use data to identify workflow gaps, drive process improvements, and maintain clear internal documentation • Lead or contribute to at least one high-impact project per quarter that advances onboarding efficiency or client experience

Job Requirements

  • 3+ years in a client-facing operations, onboarding, or implementation role
  • 1+ years managing and leading a team in a metrics-driven environment
  • A proven track record of hitting team targets and improving performance over time
  • Experience working cross-functionally in a fast-moving, high-growth company
  • Comfort building and tracking KPIs in spreadsheets or BI tools
  • Familiarity with CRM and project management tools — and a track record of learning new systems quickly
  • A high bar for quality and a bias for action when things aren't working

Benefits

  • Equal Opportunity Employer
  • Competitive salary
  • Professional development opportunities

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