• Own the day-to-day performance and reliability of Dwelly’s communication channels including IP telephony, SMS/RCS messaging, email, and WhatsApp Business API (WABA). • Support operations with providers such as Voximplant, Vonage, Twilio, and other vendors, including configuration, troubleshooting, platform administration, and technical escalations. • Monitor service health, delivery quality, blacklists, spam ratings, and overall channel effectiveness to ensure uninterrupted communication. • Build, maintain, and optimise telephony routing scenarios for inbound and outbound call flows, including voicemail, business hours schedules, transfers, call recordings, CLI logic, and other advanced workflows. • Support all telecommunication components integrated into the CRM, including log checking, troubleshooting, template management, and logic modifications. • Deliver integrations across communication systems using APIs, webhooks, WebSockets, and AI-powered solutions in collaboration with developers and technical partners. • Handle requests from Dwelly employees through the ticketing system regarding any communication channel, telephony issue, or softphone-related problem. • Collaborate with QA during incidents, acceptance testing, regression testing, or functional validation of telecommunication channels. • Investigate issues quickly, coordinate with vendors and contractors, and drive resolution during high-priority service disruptions. • Work closely with the integration team to assess the telecom stack of acquired agencies, analyse current call routing logic, and produce technical diagrams. • Support number porting processes, agency migrations, and transitions to Dwelly systems with minimal disruption. • Identify repetitive processes and improve them through automation, tooling, documentation, and AI-assisted workflows to support rapid company growth.

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description Join Nexthink's global Product Support team and help build our support presence in Japan. Nexthink is a complex, enterprise-grade solution used by customers worldwide, and this role sits at the intersection of technology, customers, and real problem-solving-not ticket-passing. As our first Product Support Engineer in Japan, you'll go beyond standard L1/L2 support, tackling advanced troubleshooting, driving cross-team coordination, and helping shape how we support Japanese customers. You'll partner closely with the Global Support team and act as a key local interface for customers and internal stakeholders. You'll report to the Global Service Delivery Manager (India) and work closely with global Support, Engineering, and Product teams to deliver a high-quality support experience for Japan. Job Duties - Own L1 & L2 support cases for customers and partners in Japan and other assigned regions, from first contact to resolution - Provide advanced troubleshooting support(L2+) by handling complex, ambiguous issues. - Troubleshoot advanced issues across Linux servers, Windows environments, networking, and cloud infrastructure - Work directly with customers via Japanese-language communications (calls, remote sessions, written follow-ups), and communicate effectively in English with global teams - Coordinate closely with the Global Support team for case collaboration, escalations, shift handovers, and shared operational practices - Track and manage cases end-to-end, ensuring accurate triage, timely updates, and high-quality resolutions - Collaborate with Engineering, Product, and other internal teams to accelerate investigation and resolution of complex issues - Participate in incident handling, post-incident reviews, and follow-up actions when needed - Create and improve knowledge base content (in English, and Japanese where appropriate) so the same issue doesn't get solved twice - Help establish and improve Japan support operations (templates, triage patterns, common issue playbooks, customer communication standards) as the function grows - Take real ownership of your domain-not just "do what the runbook says" Qualifications - 4+ years of hands-on customer-facing technical support experience(L2+ preferred) in enterprise software or product support - Strong applications troubleshooting (log analysis) - Solid knowledge of Windows OS, Linux would be a plus - Good understanding of cloud environments (like AWS or Azure); microservices knowledge is a plus - Experience with virtualization, systems, and basic network administration - Professional fluency in Japanese (verbal + written) and strong English communication for global collaboration - Customer-focused mindset - Curious, detail-oriented, and not afraid to dig deep into problems Additional Information Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

• Work at DaCodes, a high-impact software and digital transformation firm • Join an established Cybersecurity – Identity & Access Management team • Support and enhance an existing IAM implementation • Design, implement, and optimize identity lifecycle processes • Collaborate with cross-functional teams to strengthen security posture and compliance frameworks

• Define Project Specific Verification Strategy: Defines and implement scalable and reusable verification plans, test benches, and the verification environments for blocks, subsystems, and SoCs. • Lead Verification Execution: Create detailed test plans and drives technical reviews with design and architecture teams to validate these plans and proofs. • Execute verification plan: Implement and run block/subsystem/cluster/soc simulation models to verify the design, analyze power and performance, and identify bugs. • Investigate and Resolve Bugs: Replicates, root causes, and debugs issues in the pre-silicon environment. Finds and implements corrective measures to resolve failing tests. • Collaborate Across Teams: Work closely with SoC architects, micro architects, full chip architects, RTL developers, post-silicon, and physical design teams to improve verification of complex architectural and microarchitectural features. • Enhance Future Verification Methodologies: Continuously improves existing functional verification infrastructure and methodologies. • Lead and mentor others: inspire and guide junior engineers, fostering their growth and development.