What We’re Looking For We are seeking a Team Lead of Payments Operations to drive our payment strategy and lead a high-performing team consisting of Operations Specialists and Risk Prevention Managers. In this role, you will be the driving force behind our payment ecosystem, collaborating with Product and Tech teams. You will oversee the entire transaction lifecycle—from optimizing routing and cascading strategies to managing fraud prevention and risk mitigation. Your goal is to ensure a seamless, secure, and cost-effective payment experience while supporting the professional growth of your team and maintaining high-level relationships with global payment providers. Key Responsibilities - Team Leadership & Mentorship: Lead, coach, and manage a team of Ops Specialists and Risk Prevention Managers; set clear goals, conduct performance reviews, and build a culture of continuous improvement. - Strategic goals management: Take ownership of billing performance indicators, including global approval rates, chargeback ratios, fraud rates, and processing costs. - Infrastructure Optimization: Oversee the design and implementation of scalable payment operational processes, including advanced routing, cascading logic, and intelligent retry strategies. - Risk & Fraud Oversight: Collaborate with the Risk Prevention Manager to refine anti-fraud rules, minimize chargebacks and fraud, and ensure a balance between high conversion and security. - Provider & Stakeholder Management: Serve as the primary escalation point for payment providers; negotiate terms and manage high-level communication on system performance and ETAs. - Cross-Functional Collaboration: Partner with Product, Engineering, Marketing, and Finance to align payment capabilities with business growth and product roadmaps. - Deep-Dive Analysis: Review and develop, in collaboration with the analytics team, comprehensive reports on payment flows and internal monitoring tools to identify systemic improvements and cost-reduction opportunities. Required Skills - 3+ years of experience in online payments (Risk Prevention Manager, Ops Specialist, or similar), with experience in a leadership or supervisory role. - Advanced understanding of payment funnels, including SCA, payment cycle participants, and PayPal specialties. - Expertise in Risk Management: Solid knowledge of fraud prevention techniques and chargeback management. - Data Proficiency: Strong aptitude for numbers; advanced proficiency in Excel and experience interpreting complex transactional data sets. - Strategic Communication: Proven experience in managing relationships with international payment partners and internal executive stakeholders. - Operational Excellence: Demonstrated ability to build and document scalable processes from the ground up. - English proficiency: Upper-Intermediate Soft Skills - Strategic Leadership: Ability to inspire a team and align their daily tasks with broader company objectives. - Decision-Making: Capable of making high-stakes decisions quickly during processing crises or high-risk scenarios. - Exceptional Communication: Ability to translate complex technical payment issues into actionable business insights. - Ownership & Accountability: A high level of responsibility for the team’s output and the stability of the payment infrastructure. - Analytical Mindset: A natural curiosity to dig into logs and data to find the "why" behind anomalies. Nice to Have - Proficiency in SQL for independent data extraction and Tableau for dashboard creation. - Experience in the subscriptions industries. - Familiarity with interpreting technical logs and API documentation.

• Own EMEA's marketing contribution to pipeline, with quarterly MQL, sales-accepted pipeline, and deal velocity targets tied to regional quota. • Localize and sequence Docker's global campaigns, including upcoming Tier 01 product launches and our enterprise ABM programs, and pair them with regional plays that convert attention into pipeline. • Lead partner and channel marketing as the region's primary growth lever: co-marketing with tier-one distributors including Exclusive Networks, reseller activation, cloud alliance programs with AWS, Azure, and GCP, and ISV programs that generate reference architectures and co-sell motion. Expand Docker's reach into enterprise accounts that sit beyond direct sales coverage. • Shape the EMEA channel marketing blueprint that Docker will scale globally. • Own regional campaign and marketing program enablement in partnership with our global sales enablement function. Integrate AEs into activations early, brief them on campaign assets, and drive the follow-up discipline that converts attention into sourced pipeline. • Partner closely with Developer Relations to integrate developer programs, community activations, and technical content into regional field plays where the audience fit is strong. • Define and run the region's localization strategy, including language, so campaigns meet buyers in their context. Align coverage with Docker's current in-market sales resources, and inform where we invest next. • Build a foundational regional event strategy that establishes Docker's in-market presence across priority EMEA geographies beyond the corporate event footprint. Every activation carries a clear pipeline hypothesis, a sales integration plan, and a follow-up motion. • Partner with Lifecycle Marketing and sales to extend Docker's PLG motion into the region, translating product-led momentum into enterprise pipeline. • Own quarterly planning tied to the EMEA sales forecast, with monthly pipeline reviews in region and globally, and serve as the two-way conduit between EMEA and global

• Own and execute the integrated marketing plan for Northern Europe, aligned to EMEA revenue priorities and sales targets. • Prioritize investment and focus on UKI as the largest market while scaling programs across Nordics, Benelux, and other Northern European territories. • Translate corporate campaigns into localised regional programs that drive measurable pipeline and partner engagement. • Develop multi-touch programs including, but not limited to, events, webinars, direct mailers, roundtables, digital, social and ABM. • Support regional sales teams with campaign strategy, market insights, and program execution. • Build and execute partner marketing plans with strategic resellers, distributors, MSSPs, alliances, and channel ecosystem partners. • Drive MDF / co-marketing investment toward measurable pipeline outcomes. • In partnership with the channel team, launch partner-led demand generation campaigns, enablement programs, and joint market initiatives. • Strengthen relationships with channel sales leaders and partner account teams. • Manage lead flow, nurture alignment, conversion optimisation, and follow-up processes with SDR and sales teams. • Monitor campaign performance and continuously optimize based on ROI, conversion, and pipeline metrics. • Build quarterly business reviews and performance updates for leadership. • Share best practices across EMEA and contribute to scalable regional programs.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details At our pharmacy, you will join a highly collaborative team of exceptional pharmacists who take pride in clinical quality, operational excellence, and doing what is right for patients. This role is intentionally focused on clinical work from home with a requirement to be dually licensed as a pharmacist in California and Kentucky. Your time will be spent working from home providing pharmacist review and patient support between 8:00 AM and 8:00 PM EST. In this capacity, you will review prescriptions and patient medical history for appropriateness, help identify and resolve clinical or administrative issues, and provide counseling to patients and caregivers with professionalism and empathy and serve as the PIC (pharmacist-in-charge) for the state of California. Work Location / Onsite Requirement - Kentucky Work Arrangement - Remote: 100% Licensure Requirements - Required: Kentucky RPh license in good standing - Required: California RPh license in good standing Experience Requirement - Required: Minimum 2 years in the practice of pharmacy Facility / Hours - Facility type: Closed-door specialty mail order pharmacy - No weekends or holidays Experience and Educational Requirements: - Unrestricted Kentucky state and California state license as a Registered Pharmacist is required. - Requires 2–3 years of directly related and progressively responsible experience. - Degree in Pharmacy from an accredited College of Pharmacy is required. Minimum Skills, Knowledge and Ability Requirements: - Ability to communicate effectively both orally and in writing - Ability to work quickly and accurately under time and volume constraints - Strong leadership skills - Strong interpersonal skills - Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction - Familiarity with pharmaceutical products, services and drug interactions - Strong organizational skills; attention to detail - Good analytical skills - Knowledge of Microsoft Word, Excel, PowerPoint and Outlook What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: Cencora Patient Services, LLC