Role Description Join the CXO Shared Services team at BILL, where we drive operational excellence and enable scalable growth for a dynamic, customer-centric fintech leader. As the WFM Program & Technical Enablement Lead, you will play a pivotal role in ensuring our workforce is optimally aligned to business needs, directly impacting customer experience and operational efficiency. This is an opportunity to shape how BILL anticipates, plans, and adapts to rapid change—making a tangible difference in a high-growth environment. - Serve as the Calabrio platform subject matter expert, administering system configurations, unlocking native forecasting, scenario modeling, and reporting capabilities to maximize tool utilization and protect scheduling accuracy across the BPO network. - Audit scheduling efficacy and forecast accuracy produced by offshore WFM partners, identifying gaps in quality and compliance and escalating findings through the appropriate governance channels to maintain program integrity. - Standardize WFM data and KPI reporting across the Site WFM, WaaS, and BILL WFM ecosystem, establishing a single source of truth that ensures consistency and enables reliable performance visibility across the onshore/offshore model. - Lead technical onboarding for new offshore WFM resources, ensuring partners are trained on Calabrio workflows, scheduling standards, and BILL's WFM processes before assuming production responsibilities. - Ensure WFM scheduling practices remain compliant with applicable labor laws and internal policies, conducting routine process audits and serving as a check-and-balance on offshore execution to mitigate operational and compliance risk. Qualifications - 3-5 years hands-on experience administering Calabrio WFM, including system configuration, scheduling builds, and reporting — not just as a user, but as someone who owns the tool. - A track record of working in a split onshore/offshore BPO environment, with an understanding of how to maintain data consistency, audit partner outputs, and hold vendors accountable to program standards. - Strong analytical instincts and a high bar for data integrity, with the ability to identify discrepancies across reporting layers, ask the right questions, and drive toward a single source of truth. - Experience bridging the gap between WFM strategy and day-to-day execution, translating leadership priorities into structured processes, governance frameworks, and scalable operational workflows. - A continuous improvement mindset with the ability to identify underutilized system capabilities and build the case — and the roadmap — for closing the gap between what the tools can do and how they are currently being used. Requirements - Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) - HSA & FSA accounts - Life Insurance, Long & Short-term disability coverage - Employee Assistance Program (EAP) - 11+ Observed holidays and wellness days and flexible time off - Employee Stock Purchase Program with employee discounts - Wellness & Fitness initiatives - Employee recognition and referral programs - And much more

Role Description The Senior Manager of Workplace Experience plays a key leadership role in delivering an exceptional day-to-day experience for employees and tenants across the organization. This individual is responsible for creating a safe, welcoming, and high-performing workplace environment that supports productivity, collaboration, and engagement. The role combines oversight of corporate services operations, tenant relations, office experience strategy, and cross-functional coordination, with a focus on fostering a culture of excellence and hospitality. What You'll Do - Workplace Experience & Operations - Lead all aspects of office experience and operations, including administrative services, reception, and facilities. - Ensure the workplace is clean, safe, inclusive, and optimized for collaboration and productivity. - Oversee workplace services such as desk allocation, hoteling, meeting room systems, and general office layout. - Establish an ambassador team to solicit feedback from all departments. - Support new hire onboarding and ensure all workplace touchpoints reflect the organization’s values and brand. - Focus on Space and Meeting Room readiness throughout the stack. - Collaborate with internal communications teams to support workplace messaging and updates. - Work cross-functionally with HR, IT, Facilities, and Security to ensure a seamless workplace experience. - Collect, analyze, and interpret workplace data (e.g., space utilization, employee feedback, service requests). - Support Events and Meeting with Ideation, coordination, and planning. - Identify trends and recommend improvements to enhance workplace efficiency and employee satisfaction. - Support workplace projects such as office moves, redesigns, and process improvements. - Manage the receptionist role and responsibilities. - Tenant Relations & Real Estate Support - Act as the primary liaison for tenant inquiries, feedback, and day-to-day support. - Conduct routine check-ins and satisfaction surveys to support tenant retention and resolve concerns proactively. - Coordinate with the Facilities team on maintenance, inspections, and issue resolution. - Team Leadership & Development - Lead and coach a high-performing team focused on hospitality, service excellence, and operational efficiency. - Promote a culture of innovation, accountability, and continuous improvement. - Sustainability & Corporate Responsibility - Implement and manage workplace sustainability programs such as recycling, energy reduction, and green procurement. - Support CSR initiatives through events, partnerships, and employee engagement programs. Qualifications - Bachelor’s degree in Business Administration, Hospitality, Facilities Management, or a related field. - 10+ years of progressive experience in workplace operations, tenant services, or corporate real estate. - At least 5 years in a leadership role with direct oversight of office services and team management. - Proven success in developing workplace strategies that enhance employee and tenant engagement. - Strong interpersonal, leadership, and conflict resolution skills. - Ability to manage multiple stakeholders and balance strategic and operational priorities. - Financial and vendor management experience preferred. - Experience working in media, publishing, or professional services preferred. - Familiarity with hybrid and digital collaboration tools. - Understanding of commercial real estate operations and tenant management best practices. Requirements - This salary range for this role is $85,000 - $110,000. - This position is classified as remote but is tied to our New York, NY office located at 120 Broadway. - Employment is subject to New York State tax withholding under applicable regulations. Company Description Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats. - U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. - In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. - The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur. Macmillan is proud to be an equal opportunity employer consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

• responsible for the accurate and timely dispensing of prescribed medication to patients • ensure adherence to quality assurance standards • accurate tracking techniques and a review process prior to shipping medications to patients • understands department, segment, and organizational strategy and operating objectives • makes decisions regarding own work methods, occasionally in ambiguous situations • follows established guidelines/procedures

• Leading structured problem‑solving and hypothesis‑driven analyses to support CenterWell‑wide strategic priorities • Synthesizing complex information into compelling, executive‑ready presentations and strategic deliverables that frame issues, surface insights, clarify tradeoffs, and guide decision‑making for senior leadership and the Board • Supporting strategic and operational initiatives by framing problems, evaluating value and feasibility, translating strategy into implementation considerations, and identifying the implications for processes, roles, and governance • Contributing to operating model design by assessing decision rights, governance structures, and process/role changes • Providing structured support for priority workstreams including developing workplans, coordinating interdependencies, tracking milestones, and surfacing risks/insights to ensure aligned, high‑quality, on‑time execution • Facilitating cross‑functional engagement through working sessions, synthesis discussions, and stakeholder alignment activities that advance strategy development and enable coordinated execution across Primary Care, Home, and Pharmacy • Developing business case components and value analyses, supporting KPI/OKR development and tracking, and preparing concise updates for senior leadership that highlight progress, risks, and strategic implications