Role Description The Senior Manager of Workplace Experience plays a key leadership role in delivering an exceptional day-to-day experience for employees and tenants across the organization. This individual is responsible for creating a safe, welcoming, and high-performing workplace environment that supports productivity, collaboration, and engagement. The role combines oversight of corporate services operations, tenant relations, office experience strategy, and cross-functional coordination, with a focus on fostering a culture of excellence and hospitality. What You'll Do - Workplace Experience & Operations - Lead all aspects of office experience and operations, including administrative services, reception, and facilities. - Ensure the workplace is clean, safe, inclusive, and optimized for collaboration and productivity. - Oversee workplace services such as desk allocation, hoteling, meeting room systems, and general office layout. - Establish an ambassador team to solicit feedback from all departments. - Support new hire onboarding and ensure all workplace touchpoints reflect the organization’s values and brand. - Focus on Space and Meeting Room readiness throughout the stack. - Collaborate with internal communications teams to support workplace messaging and updates. - Work cross-functionally with HR, IT, Facilities, and Security to ensure a seamless workplace experience. - Collect, analyze, and interpret workplace data (e.g., space utilization, employee feedback, service requests). - Support Events and Meeting with Ideation, coordination, and planning. - Identify trends and recommend improvements to enhance workplace efficiency and employee satisfaction. - Support workplace projects such as office moves, redesigns, and process improvements. - Manage the receptionist role and responsibilities. - Tenant Relations & Real Estate Support - Act as the primary liaison for tenant inquiries, feedback, and day-to-day support. - Conduct routine check-ins and satisfaction surveys to support tenant retention and resolve concerns proactively. - Coordinate with the Facilities team on maintenance, inspections, and issue resolution. - Team Leadership & Development - Lead and coach a high-performing team focused on hospitality, service excellence, and operational efficiency. - Promote a culture of innovation, accountability, and continuous improvement. - Sustainability & Corporate Responsibility - Implement and manage workplace sustainability programs such as recycling, energy reduction, and green procurement. - Support CSR initiatives through events, partnerships, and employee engagement programs. Qualifications - Bachelor’s degree in Business Administration, Hospitality, Facilities Management, or a related field. - 10+ years of progressive experience in workplace operations, tenant services, or corporate real estate. - At least 5 years in a leadership role with direct oversight of office services and team management. - Proven success in developing workplace strategies that enhance employee and tenant engagement. - Strong interpersonal, leadership, and conflict resolution skills. - Ability to manage multiple stakeholders and balance strategic and operational priorities. - Financial and vendor management experience preferred. - Experience working in media, publishing, or professional services preferred. - Familiarity with hybrid and digital collaboration tools. - Understanding of commercial real estate operations and tenant management best practices. Requirements - This salary range for this role is $85,000 - $110,000. - This position is classified as remote but is tied to our New York, NY office located at 120 Broadway. - Employment is subject to New York State tax withholding under applicable regulations. Company Description Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats. - U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. - In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. - The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur. Macmillan is proud to be an equal opportunity employer consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

• responsible for the accurate and timely dispensing of prescribed medication to patients • ensure adherence to quality assurance standards • accurate tracking techniques and a review process prior to shipping medications to patients • understands department, segment, and organizational strategy and operating objectives • makes decisions regarding own work methods, occasionally in ambiguous situations • follows established guidelines/procedures

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• Own the full revenue engine: pipeline generation, sales execution, client onboarding, delivery quality, and retention • Lead a distributed global team across multiple time zones, managing performance through clear KPIs and weekly accountability rhythms • Drive MRR growth by coordinating with in-house and outsourced sales resources, and closing new business personally as needed • Define and enforce the MRR-first commercial model: packaging, pricing, scope controls, and engagement minimums • Run weekly sales and operations cadences; maintain live scorecards; conduct monthly reviews with the Owner • Improve client retention to 95%+ by strengthening onboarding processes, communication standards, and escalation protocols • Plan and manage team capacity so delivery quality is never sacrificed during growth phases • Maintain 13-week rolling cash flow visibility and surface financial risks before they become problems • Build the operational infrastructure—SOPs, templates, checklists—that makes performance consistent and scalable • Report and improve on core metrics weekly and monthly: MRR health, close rate, delivery timeliness, rework rate, and labor efficiency