Role Description The Principal, Loan Boarding, Servicing Transfers, & Document Management is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how Loan Boarding, Servicing Transfers (in/out), and Document Management functions operate and why they operate that way and can translate that expertise into scalable product capabilities. This role is responsible for supporting the end-to-end definition, product translation, and operational readiness of boarding, transfer, and document management workflows across the servicing lifecycle. The Principal ensures that all onboarding and offboarding events are executed with high data integrity, controlled risk, and seamless downstream continuity. Reporting to the Director of Servicing Product, this role partners closely with Product and Engineering to ensure that platform functionality accurately reflects real-world servicing operations, regulatory requirements, and investor expectations. Within the broader servicing product organization, this role serves as the primary domain subject matter expert and is responsible for translating boarding, transfer, and document management expertise into clear requirements, workflows, controls, and testing input for Product and Engineering. The Principal plays a critical role in validating that business rules, functional requirements, workflows, and edge cases are intentionally designed and not implicitly assumed. This is a fully remote position that offers a competitive salary range of $138,000 to $174,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors. Responsibilities - Ensure product design reflects real servicing operations, including regulatory and investor requirements. - Translate operational processes into clear product requirements, business rules, controls, and system logic. - Ensure boarding, transfer, and document management workflows operate with appropriate controls, traceability, and auditability. - Define and validate end-to-end (E2E) workflows across loan boarding, servicing transfers (in/out), and document management. - Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions. - Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems. - Translate domain expertise into product requirements, business rules, and system logic, and advise Product and Engineering on the operational implications of design and prioritization decisions. - Ensure requirements are sufficiently detailed and unambiguous to support scalable, repeatable system behavior. - Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market. - Surface risks early, particularly related to data integrity, transfer accuracy, and operational readiness. - Partner closely with engineering teams to refine requirements, clarify logic, and support implementation. - Partner with Product and Engineering during backlog refinement and implementation planning to clarify requirements, validate business rules, and support functional decision-making. - Contribute to the development of known-answer and scenario-based test cases for boarding, transfer, and document workflows. - Validate system behavior and outputs against expected operational, data, and reconciliation outcomes. - Support UAT execution, defect triage, regression testing, and release readiness validation. - Partner with QA and engineering to design and implement an automated test suite informed by boarding, transfer, and document management domain logic. - Establish control frameworks for boarding and transfer processes, including validation, reconciliation, approvals, and audit evidence standards. - Define end-to-end boarding and servicing transfer workflows (in/out), including timelines, cutovers, testing, post-transfer stabilization, and operational readiness gates. - Define validation and reconciliation requirements for boarded and transferred data, including balances, escrow setup, payment history, suspense, ARM terms, fees, and servicing attributes. - Establish exception handling, defect categorization, correction workflows, and approval controls to ensure data integrity and reduce repeat issues. - Specify requirements for setup of key servicing terms and configurations at boarding/transfer, including ARM parameters, escrow baselines, fee structures, and downstream dependencies. - Define clean handoff requirements to downstream domains, including Cash Management & Escrow and Investor Reporting. - Define document lifecycle requirements, including scanning, indexing, archival, retrieval, and audit readiness. - Specify workflows for collateral handling, including receipt, cataloging, shipping, tracking, exception management, and chain-of-custody controls with custodians and vendors. - Govern servicing-side requirements for eVault/eNote coordination and exception handling. - Define monitoring, reporting, and dashboards for boarding/transfer defects, reconciliation breaks, and document completeness/quality. - Support adjacent servicing domains as needed based on program priorities and evolving platform needs. - Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle. - Contribute to resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior. - Apply servicing expertise to broader platform design decisions beyond primary area of ownership. Qualifications - 8+ years in mortgage servicing, with deep expertise in loan boarding, servicing transfers, and/or servicing operations. (AVP preferred; VP considered). - Strong understanding of servicing data structures, reconciliation methodologies, and defect remediation practices. - Experience leading or supporting document management functions. - Demonstrated ability to translate boarding, transfer, and document management processes into clear business requirements, controls, workflows, and test scenarios for Product, Engineering, and QA teams. - Proven functional leadership across cross-functional teams, including Technology, Operations, Product, and external partners. Company Description MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Role Description Stratacomm is seeking a seasoned, passionate, resourceful, and results-driven Account Supervisor to join our Marketing practice group and support a portfolio of clients. In this role, you will lead small- and mid-sized accounts and support larger programs under senior oversight. You will independently manage client relationships, oversee day-to-day account activity, and contribute to business growth — both through organic expansion with existing clients and by supporting new account pursuits. Core Responsibilities - Client Leadership & Account Management - Serve as day-to-day account manager and deputy to the account leads on assigned client accounts. - Build rapport and credibility with clients by developing a deep understanding of their missions, programs, and communications objectives, and providing proactive strategic consultation. - Demonstrate comfort and confidence presenting recommendations, creative concepts, and performance results directly to clients, including senior government stakeholders. - Contribute to new business pursuits through organic growth with existing clients and support in bringing on new accounts. - Strategy & Planning - Co-lead the development of results-oriented, integrated marketing and communications plans and other strategy documents for campaigns and projects, collaborating with cross-departmental teams. - Lead the development of creative and media briefs that clearly articulate an innovative strategy grounded in target audience insights. - Evaluate new paid media opportunities and platforms for relevance to client objectives, including compliance with government communications guidelines for any federal accounts. - Campaign Execution & Production - Collaborate across teams to monitor campaign delivery, troubleshoot issues, and ensure campaigns run as planned and within approved parameters. - Analyze campaign effectiveness reports and paid media performance data to extract meaningful KPIs and contribute to client-facing performance summaries. - Manage client reviews of creative concepts and provide clear, constructive feedback to internal creative teams. - Lead coordination of TV/video productions and photoshoots as they arise, serving as the primary agency liaison between the client, agency producer, creative team, and production partners. - Ensure all creative production elements align with approved strategy, brand guidelines, and client objectives. - Project & Financial Management - Lead the development of project timelines; track, schedule, and monitor progress across workstreams. - Support account leads with financial management, including scoping new projects, maintaining budget trackers, managing campaign budgets, reviewing time entries for invoicing, and preparing monthly activity reports. - Assist in developing written communications for special projects, including high-level client presentations, talking points, strategy memos, and research reports. - Oversee the quality and final production of all deliverables to ensure accuracy and completeness. Qualifications - Bachelor’s degree in advertising, marketing, communications, or a related field. - Minimum 5 years of experience managing marketing and/or advertising programs. - Demonstrated strong working knowledge of paid media channels (video, audio, OOH, digital display/programmatic, and social media). - Experience working with or on behalf of federal government clients preferred but not required. - Highly organized with strong time management skills. - Experience supervising projects and deliverables. - Demonstrated expertise in marketing and paid media. - Strong writing skills with the ability to independently deliver client-ready, clear, concise, and compelling copy. - Polished oral communication and presentation skills. - Demonstrated ability to provide strategic, actionable recommendations to clients. - Sound judgment, strategic thinking, and strong problem-solving ability. - Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook, and Teams). - Previous experience working on video/TV production is a plus. - Ability to travel as needed to support client engagements. Benefits - Competitive benefits including 401(k) matching. - Medical, vision, and dental insurance. - Open PTO. - Paid Parental Leave. - Remote-First work policy.

Role Description UnityPoint Health is seeking a Community Connect IT Account Manager to join our team! This role is responsible for supporting the customers, including managing the relationship between UPH and the Executives, Clinical and Revenue Cycle customers, as well as coordinating ongoing support to ensure that the customer continues to make effective and appropriate use of Epic and other hosted applications. This role is a customer-facing role which requires work on both strategic, long-term, and short-term plans and projects. The Account Manager also serves as a leader in the department and assists the department director with oversight of team member performance, engagement, and satisfaction. Hours: Monday-Friday 8am-5pm Location: Remote - applicants preferably reside within the UnityPoint Health footprint of Iowa, Illinois, or Wisconsin Responsibilities - Relationship Building & Budget Support: - Develop and maintain positive and productive relationships with customers at various levels - Develop documentation around the customers' business and technical setup - Act as a liaison between UPH IT and customers - Understand, research, and communicate program costs to customers - Assist with development of annual service maintenance budget - Collect feedback from customers to improve the services offered by the program - Identify any training/knowledge requirements for customers - Understand regulatory requirements impacting our customers - Schedule and lead recurring meetings with customer contact - Build and maintain KPI dashboard for each customer - Project Management: - Leads and coordinates projects as assigned - Analyzes and plans complex projects including task identification, task schedule, status reporting, and facilitates meetings - Documents project costs in Statement of Work and communicates project scope to customers - Tracks project costs and invoices customer at project close - Portrays a highly proactive approach to projects - Exhibits skill in tracking project progress, timelines and escalates issues/risks appropriately - Advocates for standard and best practice solutions as necessary - Provide research, scope and discovery for new equipment/service requests - Issue Resolution: - Independently supports and resolves complex issues with assigned applications - Coordinates resolution between multiple teams to solve issues - Applies root cause analysis principles to eliminate issues from occurring in the future - Leads resolution of escalated customer issues - Ensures customers' support tickets are resolved within the SLA and in a professional manner - Operational Support & Improvement: - Leads decision-making discussions to determine strategy for implementation of tools and systems - Advocates for and acts as an agent of progressive change within the organization - Leads researching solutions to improve service such as processes, standards and/or products - Facilitates decision-making or technical solution-oriented discussions with staff - Compliance & Security: - Acts in accordance with HIPAA standards, regulatory, and security requirements - Follows appropriate security processes for supported applications Qualifications - Bachelor’s degree in related field preferred or equivalent relevant work experience - 5 years’ experience in external customer support - Valid driver’s license when driving any vehicle for work-related reasons - Knowledge of health care organization information systems processes - Strong communication – written and verbal - Ability to conduct research into technology issues, standards and products - Proven analytical and problem-solving abilities - Able to manage priorities, deadlines, and execute tasks in a high-pressure environment - Strong customer service orientation - Advanced critical thinking and problem-solving skills - The ability to work productively in a fast-paced, rapidly changing environment Benefits - Paid time off, parental leave, 401K matching, and an employee recognition program - Dental and health insurance, paid holidays, short and long-term disability, and more - Pet insurance for your four-legged family members - Early access to earned wages with Daily Pay - Tuition reimbursement to help further your career - Adoption assistance to help you grow your family - Support and development opportunities

Role Description We are currently seeking an Account Manager on our Subsurface Technologies team (pipe locating & camera inspection) mainly in Arizona and parts of Palm Desert in California. You will be responsible for consulting and selling Radiodetection & Pearpoint equipment to our potential and existing customers in various segments. In this role, you will: - Develop and maintain strong relationships with clients in the construction, utility, engineering, and geophysical sectors. - Identify client needs and recommend subsurface technologies such as GPR, utility locators, seismic sensors, and electromagnetic instruments. - Manage the full sales cycle, from prospecting new clients to closing deals and providing post-sales support. - Conduct product demonstrations, training sessions, and technical consultations. - Work closely with internal teams, including technical support and product specialists, to provide the best solutions for customers. - Stay up to date on industry trends, regulations, and emerging subsurface technologies. - Attend trade shows, industry conferences, and networking events to expand market presence. - Achieve or exceed sales targets while maintaining high levels of customer satisfaction. Qualifications - Strong communication, negotiation, and problem-solving skills. - Proven track record of achieving sales targets and business growth. - Willingness to travel for client meetings, product demonstrations, and industry events. Requirements - Expertise in subsurface detection technologies, including GPR, electromagnetic locators, and seismic sensors. - Familiarity with underground utility detection, non-destructive testing (NDT), and geophysical survey methods. - Proficiency in subsurface mapping and data processing software (e.g., GPR data analysis tools, GIS applications). - Experience with CRM and sales tracking software. Benefits - A salary commensurate with your experience, plus a generous sales commission (uncapped) - (On-target-earnings of up to $90K per year). - ESOP company stock option. - Company paid 401K contribution guaranteed. - Vacation Accrual, Sick and Holiday pay. - Company Vehicle and Fuel Card - Phone, Computer, Demonstration Equipment. - Permanent, Full-Time Employment (Remote, Located in Specific Territory). - Full medical and Dental insurance paid by company (less $25 employee contribution).