Role Description Burn Media Co. is seeking an experienced high-caliber Account Manager to take immediate ownership of a full portfolio of client accounts. This is a fully remote, high-performance role designed for a professional who thrives on autonomy, "white-glove" service, and the opportunity to lead from Day One. We are looking for a strategic partner who can blend elite relationship management with a deep passion for the fitness and wellness industry. Roles and Responsibilities - Own and manage a full portfolio of client accounts from day one - Serve as the primary point of contact for all client communication - Lead client calls with confidence, clarity, and professionalism - Translate campaign performance into clear, actionable insights - Partner with Digital Media to execute and optimize campaigns - Manage timelines, deliverables, and priorities across accounts - Identify risks early and proactively solve problems - Build strong client relationships that drive retention and growth Accountability - You don’t let details slip - You follow through consistently - You communicate proactively - You manage multiple priorities without losing clarity - You take ownership and solve problems Qualifications - Proven Account Management experience (agency experience preferred) - Ability to independently manage a full client book immediately - Exceptional organization and time management skills - Strong written and verbal communication - High emotional intelligence and relationship-building skills - Self-starter mindset with strong ownership mentality - Comfortable in a fast-paced, fully remote environment Requirements - Digital marketing knowledge (Meta, Google, etc.) - Experience with HubSpot, Asana, or Agency Analytics - Passion for wellness, fitness, or the Burn Boot Camp brand Company Description We are a rapidly growing digital marketing agency specializing in franchise organizations. With over 200 clients ranging from national brand funds to unit-level franchise locations, we provide comprehensive paid media solutions and strategic guidance to help franchise brands scale their digital advertising efforts.

• Meet or exceed established quotas for the assigned brand/market. • Support trade shows, be involved in key organizations/groups, and have a strong background in social selling (LinkedIn). • Make outbound sales calls on sales leads and business development. • Provide primary interface with customers via video, phone, email, and live web chat. • Qualify opportunities and account potential with discovery questions. • Provide weekly sales reports, forecast, pre/post travel reports, and monthly pipeline funnel. • Complete daily sales activities from prospecting to customer follow-up. • Build a strong sales funnel with new targets, growth accounts, and account management of existing customers to push year-over-year growth. • Process RFQs, generate quotes, and follow up to closure. • Perform customer discovery and recommend appropriate associated products, including other brand solutions. • Build a solution for customers with complex Custom/Special requests. • Resolve customer issues, questions, and complaints in a professional and collaborative manner. • Maintain a sales funnel to convert prospects into sales. • Other duties as assigned.

• Own a portfolio of client accounts with responsibility for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) • Manage and forecast renewals, expansions, and churn risk • Build and execute strategic account plans aligned to client compliance roadmaps • Act as a strategic advisor on CMMC, NIST 800-171, and compliance lifecycle progression • Build and maintain strong executive and operational relationships within client accounts

• Manage and grow relationships with a portfolio of Portuguese & Spanish speaking content creators who stream slot games • Act as the main point of contact for a portfolio of Portuguese & Spanish speaking streamers, ensuring strong engagement and a positive partnership experience • Build and maintain long-term relationships by understanding each creator's goals and tailoring incentives to support their growth • Monitor streamer activity, performance, content quality, and streaming frequency to ensure consistent promotion of our games • Share updates on new game releases, campaigns, and promotional opportunities to keep creators engaged and informed • Plan and execute incentive programs, campaigns, and exclusive offers that encourage frequent and high-quality streaming of our titles • Collaborate with the Streamer Relationship Manager Team Leader to align on strategy and track key performance indicators • Work cross-functionally with marketing, product, and compliance teams to ensure a seamless experience for streamers • Identify emerging talent and support onboarding of new creators when needed • Stay informed on industry trends, platform updates, and community sentiment to proactively identify opportunities.