David Kennedy Recruitment Ltd.

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems • Foster positive relationships by delivering prompt and courteous support • Support customer satisfaction and long-term engagement by ensuring effective resolution of issues • Maintain a professional and empathetic approach in all customer interactions • Work collaboratively with colleagues and leadership to achieve team objectives • Share insights on recurring challenges and suggest opportunities for process or service improvements.

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media. • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures. • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems. • Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. • Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. • Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors. • Offer feedback to improve service processes and contribute to team knowledge sharing.

• Provide professional live support assistance to clients worldwide • Respond to client emails and support account opening, amendments and account maintenance processes • Handle back-office and client-related queries in a timely manner • Promote company products and services to prospective and existing clients • Identify sales opportunities and proactively engage clients to drive conversions and retention • Build and maintain strong relationships with prospective and existing clients • Follow up with leads and assist clients throughout the onboarding process • Support clients with technical and troubleshooting issues related to trading platforms • Deliver high-quality customer service and ensure client satisfaction at all times • Liaise with internal departments to resolve client issues efficiently • Maintain professional telephone etiquette and communication standards • Contribute to team goals and achieve targeted sales and service results.

• Build and maintain strong relationships with customer accounts through proactive and personalised communication • Identify customer needs and deliver high-quality service and customer experience • Engage customers across multiple communication channels and platforms • Organise and coordinate customer-focused activities and events tailored to the target market • Create positive, memorable, and long-term customer experiences • Develop strong market connections and maintain awareness of relevant industry and social events • Handle customer interactions in a professional, responsive, and relationship-driven manner • Manage multiple customer requests and priorities effectively while maintaining high service standards.

• Develop and execute strategic plans focused on brand building, customer acquisition, and market growth across New Zealand • Lead and manage multi-channel marketing initiatives including TV, radio, sponsorships, print, out-of-home advertising, PR, digital marketing, affiliates, and CRM activities • Adapt global brand strategies, campaigns, and messaging to align with the New Zealand market and local audience preferences • Oversee performance-based marketing channels in collaboration with internal teams and external agencies • Build and maintain strong relationships with local media agencies, creative partners, production agencies, and media owners • Manage agency selection processes, commercial negotiations, and external partnerships • Take ownership of annual marketing plans, budgets, targets, and overall market performance • Develop local brand assets, creative campaigns, and communication strategies to strengthen market presence and customer engagement • Analyse campaign performance, ROI, CPA, and acquisition metrics to optimise future marketing initiatives • Ensure all marketing activities and communication channels comply with local gambling regulations and industry standards • Act as the voice of the customer by identifying market opportunities, improving acquisition and retention strategies, and driving commercial performance across all channels.

• Drive expansion across European markets by identifying and securing new business opportunities • Acquire and onboard new clients, IBs, affiliates, and strategic partners • Manage the full sales cycle from lead generation through to onboarding and activation • Build and maintain strong relationships with existing partners to maximise revenue growth • Represent the company at industry events, expos, and networking opportunities • Monitor market trends and competitor activity across the EU region • Collaborate closely with internal teams including retention, dealing, and marketing • Achieve monthly revenue and client acquisition targets • Maintain accurate CRM records and pipeline reporting.

• Handle inbound and outbound customer interactions across phone, chat, and email channels • Deliver a high-quality customer experience with a strong focus on satisfaction and resolution • Build and maintain positive relationships through clear and professional communication • Provide accurate and up-to-date information using internal tools and systems • Achieve individual and team performance targets including call-handling KPIs • Maintain detailed customer records, accounts, and interaction documentation • Always follow communication procedures and data protection policies.

• Manage and grow relationships with a portfolio of Portuguese & Spanish speaking content creators who stream slot games • Act as the main point of contact for a portfolio of Portuguese & Spanish speaking streamers, ensuring strong engagement and a positive partnership experience • Build and maintain long-term relationships by understanding each creator's goals and tailoring incentives to support their growth • Monitor streamer activity, performance, content quality, and streaming frequency to ensure consistent promotion of our games • Share updates on new game releases, campaigns, and promotional opportunities to keep creators engaged and informed • Plan and execute incentive programs, campaigns, and exclusive offers that encourage frequent and high-quality streaming of our titles • Collaborate with the Streamer Relationship Manager Team Leader to align on strategy and track key performance indicators • Work cross-functionally with marketing, product, and compliance teams to ensure a seamless experience for streamers • Identify emerging talent and support onboarding of new creators when needed • Stay informed on industry trends, platform updates, and community sentiment to proactively identify opportunities.

• Design and implement business development strategies tailored to the local market, in alignment with broader regional goals • Identify growth opportunities and adapt the company’s value proposition to meet the needs of partners or affiliates • Collaborate with cross-functional teams (Product, Compliance, Marketing) to create and execute localized promotional campaigns • Recruit, train, and manage a business development team with clear objectives and ongoing performance monitoring • Oversee team performance using CRM systems, dashboards, and regular coaching sessions • Build and maintain strong relationships with key partners and stakeholders • Implement acquisition, activation, retention, and support strategies, including referral programs, onboarding processes, and educational sessions • Take ownership of key performance metrics such as revenue growth, client acquisition, partner activation, and retention rates • Ensure accurate and organized CRM data management and prepare consistent performance reports • Provide regular updates on performance, risks, and forecasts to regional leadership.

• Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication • Research and identify effective solutions to resolve customer issues or concerns • Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management • Provide accurate and complete information using appropriate tools, systems, and procedures • Maintain a high standard of customer service and contribute to a positive customer or partner experience • Collaborate with internal teams to ensure seamless communication and issue resolution