Role Description We are seeking a passionate, well-rounded, data specialist to support a prominent healthcare program and State-based Exchange oversight team as a Quality Assurance Specialist. This candidate is highly skilled with Microsoft technologies including SharePoint, Power Apps, Power Automate, and Power BI. The ideal candidate will demonstrate creativity through data visualizations, communication with the customer, strong organization and testing skills, and the ability to independently identify, document, and research a problem or tell a story using data. The successful candidate is expected to be a self-starter, work independently with limited guidance, and collaborate on design efforts. You will work closely with project coordinators and business analysts as well as SharePoint developers to support health IT initiatives based on business needs, innovation, and requirements. Our customer is migrating from SharePoint on premises to SharePoint online. With heavy customization that doesn’t “copy and paste” over, we need new ideas and support to test user-friendly solutions that impact multiple workstreams. Work alongside existing developers and testers to create something that will delight our stakeholders and to make sure that content migrated and works according to requirements. Key Responsibilities: - Analyze, validate, and report on data from State-based Exchanges. - Test SharePoint, Power Apps, Power BI, and Tableau efforts prior to formal deployment. - Maintain data repositories and reporting tools (for example, within SharePoint). - Contribute to data consolidation efforts. - Compile supplementary reports for key stakeholders. - Think critically and adapt to unpredictable reporting requests with quick turnaround times. - Contribute to SOPs and user guides. - Interact with internal and external customers. - Create SharePoint user stories. - Create SharePoint test plans and procedures. - Use a wide application of principles, theories, concepts, and techniques to develop innovative solutions to problems. - Provide expert advice, assistance, or guidance in support of technical programs and projects. - Apply expert knowledge to gather facts, research and analyze the data, and develop conclusions and recommendations. - Design, develop, test, and support SharePoint analysis and reporting solutions. - Work closely with internal and external customers to understand their analytics needs and identify KPIs and data to track. - Support the customer with ad hoc requests by pulling relevant information using from SharePoint or existing files etc. - Monitor consistency of customer data and work with appropriate teams to fix data issues. - Gather and document requirements. - Contribute to an organized repository of project information and data on the project and customer SharePoint sites. - Contribute to process improvement solutions and work proactively. - Contribute to the execution of project or task plan and help assess the impact of industry trends, policy or standard methodologies. - Conduct activities in support of the project team’s objectives. - Work closely with Task Leads. Qualifications - Education: Bachelor’s degree. - Possesses knowledge in computer science or similar field or discipline. - At least five years of prior work experience. - Highly Proficient Microsoft Office skills, including Word, PowerPoint, and OneNote. - Expert Excel skills (including macros, formulae). - Must have strong analytical skills. - Must have excellent problem-solving and critical thinking skill set. - Solid quantitative skills with databases and spreadsheets. - Must have experience with Tableau functionality and reporting. - Residency Requirement: shall have lived in the United States at least three (3) out of the last five (5) years. - Must be a U.S. citizen. - Candidates that do not meet the required qualifications will not be considered. Preferred Qualifications - Health and Human Services experience. - State-based or Federally Facilitated Health Insurance Exchange experience. - Requirements analysis. - Customer relationship management experience is a plus. - Wireframe UI/UX experience. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Role Description Essa posição é para atuar na ÂNIMA HOLDING - Mooc, parte do Ecossistema Ânima, o maior e mais inovador ecossistema de ensino de qualidade do país. - Realizar monitorias de atendimentos de vendas (telefone, chat, WhatsApp e outros canais digitais). - Avaliar a qualidade das interações conforme critérios e indicadores estabelecidos. - Identificar oportunidades de melhoria nos atendimentos e propor planos de desenvolvimento. - Aplicar feedbacks estruturados e construtivos para consultores comerciais. - Acompanhar indicadores de performance e qualidade. - Apoiar treinamentos e reciclagens com foco na melhoria contínua do atendimento. - Garantir o cumprimento dos processos, políticas institucionais e boas práticas de relacionamento com o candidato. - Elaborar relatórios e análises qualitativas dos atendimentos monitorados. Qualifications - Ensino superior completo ou em andamento (Comunicação, Marketing, Administração, Gestão Comercial, Gestão de Qualidade e áreas correlatas). - Experiência com atendimento ao cliente, vendas e monitoria de qualidade. - Boa comunicação verbal e escrita. - Capacidade analítica e olhar crítico para avaliações de atendimentos. - Organização e habilidade para trabalhar com metas e indicadores. Requirements - Atuação 100% remoto. - Horário: 09:00 às 19:00 (2ª à 6ª) 1h12 Intervalo. - Local de trabalho: ÂNIMA HOLDING - Mooca. Benefits - Bolsas de Estudos; - Indicação de 2 Bolsas de Estudos para quem preferir; - Programa de Bem-estar e Qualidade de Vida; - Totalpass; - Zenklub; - ECOA – Escola Corporativa Ânima, com + de 100 cursos livres e gratuitos; - Day-off no aniversário; - Abono de meio-período no aniversário do(a) filho(a) com até 16 anos; - Programa Valor das Pessoas: vale-presente para os educadores em fases marcantes de suas vidas, como casamento, nascimento e até mesmo uma nova titulação; - Assistência Médica; - Assistência Odontológica.

• Guide and support a team of Service Quality Engineers • Partner closely with Engineering and cross-functional teams to define testing and validation processes • Create frameworks, tooling, and training for quality assurance • Mentor team members in technical and professional skills • Ensure the quality and reliability of Mark43’s products

• Define and manage test plans, test cases, and execution schedules for projects. • Ensure coverage across functional, regression, integration, performance, and security testing. • Validate deliverables against requirements and acceptance criteria. • Enforce QA standards, methodologies, and best practices within the team. • Ensure defects are logged, tracked, and resolved efficiently. • Monitor metrics such as defect density, test coverage, and release readiness. • Act as the primary liaison between QA, development, product, and operations teams. • Provide clear reporting on test progress, risks, and quality status to stakeholders. • Support cross-functional alignment to ensure quality is embedded throughout the lifecycle. • Drive adoption of automation frameworks and tools where appropriate. • Balance manual and automated testing strategies to optimize efficiency. • Ensure test environments are properly configured and maintained • Identify gaps in QA processes and propose improvements. • Stay updated on emerging QA practices and tools, integrating them into workflows. • Promote a culture of quality ownership across the team. • Lead the design, development, and maintenance of backend-focused automated test frameworks (Jest, Playwright, custom frameworks, etc.) • Work as a hands-on IC leader, setting automation standards, driving adoption, and mentoring engineers when needed • Develop robust automated tests for REST APIs, services, and integrations across monolithic and microservices architectures • Create and maintain test suites across integration, contract, and end-to-end layers using modern automation practices • Utilize mocking and service virtualization to isolate systems and increase test reliability • Collaborate closely with backend developers, DevOps, and product teams to understand system design and ensure complete test coverage • Review engineering code (PHP/Golang) to better understand logic, identify risk areas, and design stronger tests • Build CI/CD test pipelines, write and optimize YAML configurations, and ensure automation stability in the delivery flow • Improve observability and reporting across automated tests (dashboards, logs, alerts, coverage insights) • Introduce and evaluate tools such as AI-assisted or non AI-assisted testing solutions to improve test development speed and depth of validation • Act as a quality advocate in architecture discussions, sprint planning, and release readiness reviews • Lead initiatives that improve engineering workflows, automation reliability, and long-term maintainability • Support teams in debugging complex production issues and guiding root-cause analysis