Role Description The Director of Administration provides strategic and operational leadership across CBED’s administrative, human resources, IT, and compliance infrastructure. Reporting directly to the Chief Financial & Administrative Officer (CFAO), this position ensures that the organization’s core systems, people, processes, and platforms operate cohesively, efficiently, and in alignment with CBED’s mission, values, and growth strategy. This position plays a key role in building and sustaining the operational systems that enable CBED to deliver on its mission with efficiency, accountability, and equity. The Director is accountable for leading the daily execution of HR, IT, and administrative operations, maintaining compliance across all employment categories (full-time, part-time, and seasonal), and ensuring that organizational systems and policies are implemented effectively. This role is central to maintaining CBED’s culture of accountability, operational excellence, and continuous improvement. The Director supervises the Administrative & Systems Coordinators and oversees HR and IT vendor relationships, ensuring strong performance, compliance, and service delivery. Qualifications - Bachelor’s degree in business administration, human resources, or a related field (advanced degree preferred). - 5+ years of progressive operations or HR management experience in a nonprofit, education, or mission-driven organization. - Demonstrated success leading administrative, HR, and IT functions in a hybrid or multi-site organization. - Strong knowledge of employment law, HR compliance, and data management best practices. - Proficiency with HRIS, Microsoft 365, Google Workspace, and project management platforms. - Excellent leadership, communication, and problem-solving skills. - Commitment to equity, inclusion, and continuous organizational learning. - Model CBED’s values of integrity, transparency, and equity in all administrative practices, fostering a culture of operational excellence and trust. Requirements - Lead the day-to-day operations of the Administration, HR, IT, and Compliance functions under the direction of the CFAO. - Supervise the Administrative & Systems Coordinators and provide ongoing coaching and performance management. - Translate organizational policies into actionable processes that ensure consistency, efficiency, and equity across all administrative functions. - Develop and maintain standard operating procedures for onboarding, procurement, technology, and compliance workflows. - Establish and monitor measurable service-level standards for internal support (onboarding, systems access, and HR transactions) to ensure responsive, high-quality service to all staff. - Oversee all aspects of organizational travel and meeting coordination—including staff travel, retreats, board meetings, and convenings. - Oversee all HR operational processes, including onboarding, offboarding, payroll coordination, benefits administration, and personnel documentation. - Maintain full compliance with federal, state, and local labor laws, as well as district-specific requirements for part-time and seasonal employees. - Maintain accurate, confidential, and audit-ready personnel files for all staff, fellows, and temporary workers. - Oversee the collection and verification of background checks, clearances, and other district-mandated requirements. - Direct HR recordkeeping and compliance systems to ensure timely and accurate documentation for reporting and audits. - Implement HR strategies and initiatives under the leadership of the CFAO, ensuring alignment with CBED’s equity and culture goals. - Manage HR consultant performance, deliverables, and compliance support, ensuring alignment with internal policies. - Oversee workforce planning, recruitment, and retention strategies in collaboration with department leaders and HR consultants. - Lead annual HR compliance reviews and support the development of compensation and benefits benchmarks. - Develop and maintain tools and dashboards to track key HR metrics and workforce demographics. - Oversee IT systems, vendor performance, and data security, ensuring reliable and secure access to CBED’s digital infrastructure. - Direct all aspects of staff technology onboarding/offboarding, including device management and account provisioning. - Maintain a comprehensive technology inventory and oversee system renewals and upgrades. - Coordinate integration between finance, HR, and operational platforms to improve data integrity and workflow automation. - Collaborate with the CFAO to implement CBED’s data governance framework and ensure alignment with audit and compliance standards. - Manage CBED’s contract review and approval process, ensuring compliance with internal policies and insurance requirements. - Maintain an organized repository of contracts, MOUs, NDAs, and renewals, tracking expiration and renewal timelines. - Oversee procurement and purchasing protocols, ensuring transparency, fairness, and cost-effectiveness. - Support the CFAO in ensuring all vendor documentation (W-9s, certificates of insurance, etc.) is up to date and compliant. - Provide administrative support during audits, risk assessments, or legal reviews. - Lead the implementation of new administrative systems, tools, and policies that enhance efficiency and cross-department collaboration. - Facilitate staff training and communication to support smooth adoption of new processes and technology. - Continuously identify and lead cross-department initiatives that strengthen efficiency, automation, and collaboration. - Champion a culture of accountability, operational excellence, and service across all administrative functions. - Partner with the CFAO to ensure administrative operations align with long-term strategic priorities and support organizational scalability. Benefits - Comprehensive benefits package, including health, dental, and vision coverage. - Generous paid time off and organizational holidays. - Remote work environment with a mission-driven team. Company Description CBED is a mission-driven organization committed to equity, collaboration, and continuous improvement. We value team members who bring both technical excellence and a commitment to advancing our work in service of Black educators and students. We are building systems and structures that support both impact and sustainability, and we are looking for leaders who are excited to help shape and strengthen that work.

• Serve as the primary ResWare platform owner. • Administer and maintain the ResWare platform at an advanced level. • Configure and manage file types, products, milestones, automation rules, and task management. • Lead system design reviews and establish configuration standards. • Architect, implement, and manage complex integrations with third-party vendors. • Own the vendor relationship for Qualia/ResWare support. • Proactively monitor integration health and develop contingency plans. • Lead process improvement initiatives by identifying and implementing automation solutions. • Ensure accuracy, consistency, and integrity of data across the platform. • Mentor and guide junior ResWare administrators; develop advanced user training programs.

Role Description From a home office, the Student Services Administrator is a key member of the school's leadership team, providing direction and support to staff, students, and parents across the K-12 educational program, with a special emphasis on secondary school (grades 6-12). This role focuses on ensuring academic success, managing counseling services, facilitating post-secondary planning, and overseeing student records and compliance. Key Responsibilities - Student Academic Success & Support - Academic Oversight: Serve as a point of escalation for student problems and coordinate K-12 student support processes, including implementing strategies for academic achievement and managing the escalation process. - Instructional Support: Support teachers in maintaining professionalism, instructional quality, and customer service; provide guidance to teachers integrating mid-semester enrollment students. - Counseling Program Development: Develop, plan, and implement comprehensive counseling programs related to academic planning, career development, graduation requirements, and interpersonal adjustment issues for students and families. - Student Monitoring: Develop and implement processes to regularly review the status of secondary students concerning attendance, participation, and academic performance. - Risk Management & Crisis Intervention: Coordinate with staff to identify students who are at risk or in crisis; report and refer to all critical incidents as legally and ethically obligated. - Community Resources: Lead teams in identifying and maintaining an up-to-date list of school and community resources for staff and families. - Post-Secondary Planning & Guidance - Graduation Planning: Assist students and parents in understanding and meeting graduation requirements. - Course Management: Supervise the secondary school course selection process based on credit and graduation requirements, student needs, and interests. Counsel students on course changes and withdrawals. - New Student Consultations: Conduct consultation sessions with new families who have unique circumstances, to develop a placement plan prior to their enrollment. - College & Career Services: Assist with post-secondary school planning, including developing Four-Year Plans. - Partnerships: Develop dual enrollment articulation agreements with postsecondary institutions, cultivate corporate partnerships for high school student internships, and serve as the main contact for higher education partnerships. - Special Programs: Research, develop, and implement special programs such as Advanced Placement support, SAT/ACT preparation, and college entrance preparation. - Testing: Understand the requirements for and facilitate the coordination of all high school testing (e.g. PSAT, SAT, ACT, AP exams). - Administrative & Leadership Duties - Leadership Coordination: Communicate and coordinate all overlapping responsibilities with the school leadership team; manage/evaluate other school staff as part of the leadership team. - Communication & Outreach: Maintain high-quality communication with all staff, students, and families; participate in student recruitment and marketing efforts (e.g., presentations, Q&A sessions). - School Community: Devise and implement virtual methods for creating and maintaining a school community. - Additional Duties: Perform all other duties as assigned. Requirements - Minimum of 5 years of educational experience; school leadership experience preferred. - Educational Leadership certification required; Counseling certification a plus. - Advanced degree preferred. - Technologically proficient (especially with Microsoft Office products and Google Suite). - Excellent communication skills, both oral and written. - Customer-focused approach. - High degree of flexibility and demonstrated ability to work well in a fast-paced environment. - Team player track record. - Willingness to travel as needed. - Availability to work a consistent daily schedule Monday through Friday, 8 hours daily during peak student hours per school requirements. - Ability to work occasional evening hours, as needed to support families. - Ability to work remotely. - Must be able to use personal electronic devices for two-step authentication and communication.

Role Description - Manages transaction cycle time (TCT) from Ready to Process to Funding Approval, ensuring timeliness of process and quality of funding approval. - Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team. - Develops and maintains training materials, guides, and progress reporting. - Manages Funding Specialists and Lead Funding Specialists to achieve self-sufficient performance management. - Monitors productivity, quality, and compassion of Funding Specialists. - Ensures productivity of Funding Specialist assignments and directs work order caseloads, shifting responsibilities when necessary. - Coordinates temporary coverage to ensure timely processing of orders with high quality and compassion. - Shares Key Performance Indicators with direct report team and stakeholders regularly. - Calculates and requests bonus payments for the direct report team monthly. - Manages the credit exception process for expedited delivery when appropriate. - Responsible for employee and client conflict resolution; escalates issues when necessary. - Handles payroll/administrative functions for all direct reports. - Engages in personal continuing education related to job duties, including NSM’s policies and procedures. - Meets minimum productivity and quality standards. - Performs any related job duties assigned by the Division Funding Director with professionalism and minimal supervision. - Maintains regular and predictable attendance. Qualifications - 5 years of experience in Complex Rehab Technology Funding operations. - 2 years of experience managing a minimum of 10 direct reports. - Proficient in Microsoft Excel, Word, and Outlook. - Ability to review, analyze, and interpret general business reports, technical procedures, work instructions, and governmental regulations. Requirements - This position primarily operates in a work from home environment, adhering to the work from home policy and requirements. - Occasionally operates in a professional office environment using standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, and fax machines. Physical Demands - Regularly required to talk or hear. - Regularly required to sit and use hands repetitively to operate standard office equipment. - Frequently required to reach with hands and arms.