Role Description From a home office, the Student Services Administrator is a key member of the school's leadership team, providing direction and support to staff, students, and parents across the K-12 educational program, with a special emphasis on secondary school (grades 6-12). This role focuses on ensuring academic success, managing counseling services, facilitating post-secondary planning, and overseeing student records and compliance. Key Responsibilities - Student Academic Success & Support - Academic Oversight: Serve as a point of escalation for student problems and coordinate K-12 student support processes, including implementing strategies for academic achievement and managing the escalation process. - Instructional Support: Support teachers in maintaining professionalism, instructional quality, and customer service; provide guidance to teachers integrating mid-semester enrollment students. - Counseling Program Development: Develop, plan, and implement comprehensive counseling programs related to academic planning, career development, graduation requirements, and interpersonal adjustment issues for students and families. - Student Monitoring: Develop and implement processes to regularly review the status of secondary students concerning attendance, participation, and academic performance. - Risk Management & Crisis Intervention: Coordinate with staff to identify students who are at risk or in crisis; report and refer to all critical incidents as legally and ethically obligated. - Community Resources: Lead teams in identifying and maintaining an up-to-date list of school and community resources for staff and families. - Post-Secondary Planning & Guidance - Graduation Planning: Assist students and parents in understanding and meeting graduation requirements. - Course Management: Supervise the secondary school course selection process based on credit and graduation requirements, student needs, and interests. Counsel students on course changes and withdrawals. - New Student Consultations: Conduct consultation sessions with new families who have unique circumstances, to develop a placement plan prior to their enrollment. - College & Career Services: Assist with post-secondary school planning, including developing Four-Year Plans. - Partnerships: Develop dual enrollment articulation agreements with postsecondary institutions, cultivate corporate partnerships for high school student internships, and serve as the main contact for higher education partnerships. - Special Programs: Research, develop, and implement special programs such as Advanced Placement support, SAT/ACT preparation, and college entrance preparation. - Testing: Understand the requirements for and facilitate the coordination of all high school testing (e.g. PSAT, SAT, ACT, AP exams). - Administrative & Leadership Duties - Leadership Coordination: Communicate and coordinate all overlapping responsibilities with the school leadership team; manage/evaluate other school staff as part of the leadership team. - Communication & Outreach: Maintain high-quality communication with all staff, students, and families; participate in student recruitment and marketing efforts (e.g., presentations, Q&A sessions). - School Community: Devise and implement virtual methods for creating and maintaining a school community. - Additional Duties: Perform all other duties as assigned. Requirements - Minimum of 5 years of educational experience; school leadership experience preferred. - Educational Leadership certification required; Counseling certification a plus. - Advanced degree preferred. - Technologically proficient (especially with Microsoft Office products and Google Suite). - Excellent communication skills, both oral and written. - Customer-focused approach. - High degree of flexibility and demonstrated ability to work well in a fast-paced environment. - Team player track record. - Willingness to travel as needed. - Availability to work a consistent daily schedule Monday through Friday, 8 hours daily during peak student hours per school requirements. - Ability to work occasional evening hours, as needed to support families. - Ability to work remotely. - Must be able to use personal electronic devices for two-step authentication and communication.

Role Description - Manages transaction cycle time (TCT) from Ready to Process to Funding Approval, ensuring timeliness of process and quality of funding approval. - Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team. - Develops and maintains training materials, guides, and progress reporting. - Manages Funding Specialists and Lead Funding Specialists to achieve self-sufficient performance management. - Monitors productivity, quality, and compassion of Funding Specialists. - Ensures productivity of Funding Specialist assignments and directs work order caseloads, shifting responsibilities when necessary. - Coordinates temporary coverage to ensure timely processing of orders with high quality and compassion. - Shares Key Performance Indicators with direct report team and stakeholders regularly. - Calculates and requests bonus payments for the direct report team monthly. - Manages the credit exception process for expedited delivery when appropriate. - Responsible for employee and client conflict resolution; escalates issues when necessary. - Handles payroll/administrative functions for all direct reports. - Engages in personal continuing education related to job duties, including NSM’s policies and procedures. - Meets minimum productivity and quality standards. - Performs any related job duties assigned by the Division Funding Director with professionalism and minimal supervision. - Maintains regular and predictable attendance. Qualifications - 5 years of experience in Complex Rehab Technology Funding operations. - 2 years of experience managing a minimum of 10 direct reports. - Proficient in Microsoft Excel, Word, and Outlook. - Ability to review, analyze, and interpret general business reports, technical procedures, work instructions, and governmental regulations. Requirements - This position primarily operates in a work from home environment, adhering to the work from home policy and requirements. - Occasionally operates in a professional office environment using standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, and fax machines. Physical Demands - Regularly required to talk or hear. - Regularly required to sit and use hands repetitively to operate standard office equipment. - Frequently required to reach with hands and arms.

Role Description Work in conjunction with an RN/provider to ensure quality patient care and optimum customer service. Responsible for coordinating inpatient and outpatient surgical cases. Provides routine and complex financial counseling to patients, research routine and complex referral and billing issues and completes routine and complex encounter form coding for all surgical cases. Qualifications - Health care or insurance experience. - 1 year of Ambulatory practice experience. - 1 year of experience with coding ICD9, CPT, and HCPCS. - 1 year of Third-party billing and referrals experience. - Prior experience in liaison role for providers and staff. Requirements - 1 year of Comparable experience in an outpatient care setting. - Experience with Windows, Word, Excel. Benefits - Best-in-class benefits designed to support you and your family. - Retirement 401(k) Savings Plan with employer matching. - Health care benefits (medical, dental, vision). - Life insurance and disability insurance. - Time off benefits (paid parental leave, vacations, holidays, health issues). - Voluntary benefits and well-being resources. Company Description Pacific Medical Centers (PacMed) is a private, not-for-profit, primary and integrated multi-specialty health care network with outpatient clinics and primary and specialty care providers in King, Snohomish and Pierce counties. We combine decades of patient-centered care with cutting-edge technology, first-class facilities and board-certified providers. Our strong team environment and respect for our people—at all levels and from all backgrounds—allow us to provide authentic care that achieves the highest-quality patient outcomes, backed by the strong network of resources and support through our affiliation with the Providence family, including local partners like Swedish Health Services. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

• Teach online courses in accordance with established guidelines and technologies. • Actively contact students via phone, email, and text who are not actively engaged in courses. • Document all student outreach efforts in the faculty portal. • Maintain a minimum of a 70% student success rate for all classes taught. • Provide detailed feedback on assignments and offer assistance to those having difficulty with course content. • Monitor online student progress and work with leadership to resolve academic concerns. • Maintain student grades and report final grades at the end of each sequence to update transcripts.