• Design and build secure-by-default AWS infrastructure (Terraform, CDK) • Own networking architecture: VPCs, routing, subnets, VPNs, DNS, NAT gateways • Configure firewall rules, security groups, private networking, edge services • Set up and support containerized environments (ECS, EKS, Fargate) • Lead observability implementation: metrics, logs, tracing • Integrate system/network logs into SIEM in collaboration with Security Engineer • Build and manage CI/CD systems (GitHub Actions, ArgoCD, etc.) • Collaborate on incident detection and remediation • Develop and document runbooks for on-call and platform issues • Optimize for performance, cost, and high availability • Respond to platform reliability issues and lead postmortems • Responding to RFP's and customer questions related to network setup and infrastructure

Role Description As we push toward the finish line, we need a seasoned Senior Platform Programmer to act as our console guardian. Your primary mission is to maintain and test our console builds, ensuring they don’t just run, but thrive on next-gen hardware. You will be the point person for identifying platform-specific bottlenecks, upgrading SDKs, and guiding our QA team through the rigorous certification process. Beyond maintenance, you’ll empower the rest of the studio by providing the tools and optimizations necessary to meet strict shipping requirements. You will be joining the 4-person Rendering & Platforms Team which together with the Animation Programming and Unreal teams form the Engine feature team, working alongside our engine/animation and rendering specialists. You will be the bridge between the Tech and QA departments, while providing cross-functional support to Art and Design to ensure their content fits within console constraints. We are looking for a platform specialist who lives and breathes console architecture—someone who can dive deep into a crash dump one hour and mentor the team on Xbox/PS5 certification standards the next. Core Mandate (3 main missions) - Build Integrity & Stability: Ensure on a daily basis that game builds are functional, optimized, and running correctly across all targeted consoles. - Platform Troubleshooting: Provide expert support for any console-specific issues, acting as the final line of defense for platform-related crashes or bugs. - Optimization & Knowledge Sharing: Develop console-specific optimizations (CPU/GPU/IO) and proactively spread platform knowledge across the studio to prevent technical debt. Success Criteria (What are we expecting from this person in the next months) - Certification Readiness: Successfully guide the project through the Game Pass certification process with minimal friction. - Infrastructure Modernization: Successfully update the project to the latest SDK versions and integrate the console build process into our CI/CD pipeline. - Stability & Testing: Achieve a significant reduction in platform-specific crashes and implement a suite of console-specific automated tests. Qualifications - Experience with console architecture and development. - Proficient in troubleshooting and optimizing game builds. - Strong understanding of certification processes for Xbox/PS5. Requirements - Availability: ASAP (if available later, do not hesitate to apply!) - Location: Full remote possible (Europe only) Benefits - Competitive packages and tailored benefits through our partnership with Deel. - Seamless onboarding for international team members. Company Description We partner with Deel to facilitate hiring globally, ensuring compliance with local labor laws and providing tailored benefits for each country. This collaboration allows us to offer competitive packages and seamless onboarding for our international team members, enhancing their employment experience no matter where they are located.

Mercier Consultancy is seeking a Norwegian-language Helpdesk Agent to join our remote team based in Greece. In this role, you will provide dedicated support for our restaurant platform, assisting Norwegian-speaking clients to ensure smooth and efficient use of our services. As a Helpdesk Agent, you will be the first point of contact for Norwegian restaurant partners and users, addressing their inquiries, troubleshooting issues, and offering guidance to enhance their experience with the platform. Responsibilities - Deliver remote helpdesk support to Norwegian-speaking customers through phone, email, and chat - Diagnose and resolve technical and user-related problems quickly and effectively - Maintain accurate records of customer interactions within the support system - Assist clients in navigating platform features and optimizing usage - Coordinate with internal teams to escalate complex issues when necessary - Gather and relay customer feedback to contribute to service improvements - Stay informed about platform updates and industry best practices

Mercier Consultancy is looking for a Swedish-speaking Helpdesk Agent to provide exceptional remote support for our restaurant platform. This role is fully remote and based in Greece, offering a unique opportunity to work in a dynamic environment while supporting Swedish-speaking clients. As a Helpdesk Agent, you will assist restaurant partners and users with technical inquiries, troubleshoot platform issues, and ensure smooth operational experiences. Your expertise and language skills will play a vital role in maintaining strong customer relationships and enhancing client satisfaction. Responsibilities - Provide remote helpdesk support to Swedish-speaking clients in the restaurant sector via phone, email, and chat - Resolve technical questions and issues related to the restaurant platform efficiently - Document all cases and client interactions in the support system accurately - Guide clients in using platform features to maximize their benefits - Collaborate with internal teams to escalate and resolve complex problems - Collect client feedback to contribute to platform improvements - Stay up to date with platform updates and relevant industry trends