• Own end-to-end delivery for NetSuite initiatives, from discovery and requirements through testing, launch, and post-implementation support • Partner with stakeholders to define requirements, user stories, success criteria, and “victory conditions” before development • Serve as the primary liaison between business teams and vendors, translating needs into clear technical requirements • Configure and manage NetSuite functionality, including workflows, saved searches, reports, imports, and admin tasks • Support core financial and operational workflows such as sales orders, purchase orders, fulfillment, and invoicing • Manage tickets, documentation, and delivery tracking using tools like Jira and Microsoft Teams • Handle multiple initiatives simultaneously, shifting context quickly while maintaining clarity and progress • Lead stakeholder discussions during complex or frustrating situations, driving calm, productive resolution • Gradually assume leadership responsibilities, including managing vendors and building a supporting team • Use AI tools (e.g., Claude, ChatGPT, Copilot) daily to draft requirements, summarize discussions, analyze data, interpret proposals, and accelerate troubleshooting.

• Project-manage the delivery of various lead-generation-focused creative and web tasks and internal projects. • Analyze and scope creative and web work requests. • Prepare creative and web work requests for proper intake by their design and development peers. • Communicate effectively and in a timely manner with internal and external stakeholders to ensure projects are completed to spec and within scope (on time, within budget, high quality, etc.). • Problem-solve for creative and technical issues with peers and stakeholders. • Perform detailed quality assurance on creative and web work at all project stages. • Create ad and web marketing copy using AI tools and other software. • Create and update internal workflow tools, such as Typeform or Google Sheets. • Use of analytics tools to understand and improve their products. • Collaborate and communicate frequently and concisely with peers to balance workloads and achieve optimal production efficiency. • Contribute to department goals and improvement by remaining critical of workflows and tools and collaborating in team meetings.

Role Description The Technical Project Manager is responsible for leading the end-to-end delivery of assigned client projects while serving as the primary day-to-day point of contact. Beyond execution, this role helps strengthen the partnership by identifying opportunities for growth, contributing product-level insight to client conversations, and maintaining the overall health of the relationship. The goal is not just to deliver projects, but to ensure clients feel supported, understood, and confident in the partnership. Key Responsibilities and Duties - Project Delivery - Plan and deliver assigned technical projects in line with agreed scope, timelines, quality standards, and budget. - Coordinate cross-functional teams (development, design, QA) to ensure alignment and smooth execution. - Translate client requirements into clear technical specifications, user stories, and acceptance criteria when needed. - Facilitate key project ceremonies such as standups, sprint planning, retrospectives, and stakeholder reviews. - Maintain clear and up-to-date project documentation, including status updates and risk tracking. - Client Relationship Management - Serve as the main day-to-day point of contact for assigned client accounts. - Build and maintain strong working relationships with client stakeholders across both operational and leadership levels. - Communicate clearly and consistently, helping manage expectations throughout the project lifecycle. - Keep a close pulse on client satisfaction and raise any risks or concerns early to the appropriate internal teams. - Opportunity Identification and Account Growth - Look for opportunities to expand engagements, whether through additional scope, new initiatives, or complementary services. - Proactively surface client needs, challenges, and priorities that may open up future opportunities. - Partner with Sales, Business Development, and Leadership to help qualify and move opportunities forward. - Support account planning efforts and contribute to long-term client retention and growth. - Product and Strategic Contribution - Bring a product mindset into client engagements, helping frame problems and define meaningful outcomes. - Take note and share patterns and insights that arise across different clients that can help improve internal processes, offerings, or direction. - Represent the client’s perspective internally, while ensuring we consistently uphold our standards in delivery. - Any other tasks that the company may deem necessary for the role. Company Description

• Lead and manage technical projects focused on automation and AI implementation • Design and oversee workflows using tools like **n8n, Zapier, Make (Integromat), or similar platforms** • Coordinate the integration of **LLM APIs** (e.g., OpenAI, Gemini, Claude) into business processes • Collaborate with engineering, product, and operations teams to define project scope and deliverables • Translate business requirements into technical specifications and actionable tasks • Monitor project timelines, budgets, and performance metrics • Identify risks, troubleshoot issues, and ensure smooth project execution • Optimize workflows and processes for scalability and efficiency • Maintain clear communication with stakeholders and provide regular updates