About Us Leap is on a mission to decarbonize the world’s electric grids. We do this by building and scaling virtual power plants (VPPs), which call on everyday energy technologies — like battery storage, electric vehicle chargers, and smart thermostats — to support the grid when electricity demand is high. Leap partners with energy technology providers to connect these devices to grid flexibility programs, where they can get paid for reducing or shifting usage to help balance the grid. Our software platform facilitates fast, automated access to energy markets across the U.S., making it easy for our partners to unlock new revenue, make their energy-saving products more affordable for their customers, and provide crucial support for electric grids. Together, we’re making it possible for every home and business to play a meaningful role in building a cleaner, more affordable, and more reliable energy system. Leap is a privately-held tech company with funding from top venture capital firms and experienced energy entrepreneurs. We are a remote, distributed workplace with teammates based in Europe and North America. Key Responsibilities - Operational Support & Data Management: - Support the implementation of strategies and core processes required for participation across existing and new Leap programs in various energy markets (e.g., New York (NYISO), Texas (ERCOT), California (CAISO), New England (ISO-NE), the Mid-Atlantic (PJM), and other target Leap markets). - Manage day-to-day internal data and performance operations and processes, such as creating and maintaining critical dashboards, monitoring data for completeness and accuracy, and supporting required data submissions to market and program operators. - Troubleshoot data and process issues as they arise. - Analyze energy market data to help evolve Leap’s market participation strategies. - Automation & Process Improvement: - Develop scalable and automated monitoring and alerting processes using Looker, Python, SQL, and internal tools. - Collaborate with Leap’s Market Revenue and Partner Success teams to build high-impact, scalable solutions for viewing and understanding VPP performance data. - Drive documentation efforts across the team to increase understanding of complex performance operations and identify ongoing improvements. - Understand Leap’s value proposition and the issues we address. Establish a clear understanding of how Leap functions and apply this growing knowledge to drive operational success. - Partner and Market Engagement: - Work directly with and support Leap's partners and program operators, resolving issues and understanding their feedback. Manage independent collaboration with partners and/or program operators as needed. - Communicate clearly and professionally when interacting with partners and/or market or program operators. - Learning and Development: - Develop a comprehensive understanding of Leap’s value proposition and the issues we address. - Show initiative in learning more about clean energy technologies and wholesale energy markets and identifying opportunities to apply this knowledge to improve operational processes. - Establish a clear understanding of how Leap functions and apply this growing knowledge to drive operational success. - Be open to coaching and guidance from other analysts, team leads, and Director of Platform Operations. - Develop technical skills and share out learnings or best practices with other Platform Operations analysts. - Collaboration & Communication: - Work autonomously on assigned projects.  - Communicate with clarity and tact, utilizing various methods (visual, written, verbal) both internally and externally. - Participate in cross-team collaboration, involving stakeholders in decision-making for projects or working groups. - Share learnings and knowledge with the team through syncs and other opportunities.

• Design, build, maintain and primarily operate scalable streaming and batch data pipelines, with a strong focus on maintenance, monitoring, troubleshooting and continuous improvement of existing pipelines. • Work with AWS services, including Redshift, EMR and ECS, to support data processing and analytics workloads. • Develop and maintain data workflows using Python and SQL. • Orchestrate and monitor pipelines using Apache Airflow. • Build and deploy containerized applications using Docker and Kubernetes. • Break down high-level system designs into well-defined, deliverable tasks with realistic estimates. • Collaborate with cross-functional teams in a fast-paced and distributed environment across the US and Europe. • Drive automation, observability and monitoring to improve reliability, performance and operational efficiency. • Support knowledge transfer and ownership handover as part of the planned transition to the consuming team.

• Design, build, and maintain Power BI dashboards and reports • Create and optimize data models and DAX measures • Implement best practices for visuals, filters, drilldowns, and report performance • Publish and manage reports in the Power BI Service, including workspaces and access control • Troubleshoot data, refresh, and performance issues • Enhance and support existing dashboards • Build, test, and deploy Power Automate cloud flows • Automate approvals, notifications, data movement, and business processes • Integrate flows with Microsoft 365 tools such as SharePoint, Teams, Outlook, and Excel • Implement error handling, monitoring, and basic logging • Support and improve existing automations • Take ownership of dashboard and automation requests from build through release • Support production Power BI reports and Power Automate flows • Maintain basic documentation for dashboards, datasets, and flows • Collaborate with business and technical stakeholders to refine requirements into working solutions

• Maintain and optimize cloud infrastructure, networking, and database systems to ensure high availability and performance. • Implement and monitor security protocols to safeguard our systems against vulnerabilities and ensure compliance with industry standards. • Manage and refine CI/CD pipelines for continuous integration and smooth software deployments. • Develop and maintain Business Intelligence (BI) and reporting tools to support internal team operations and decision-making. • Debug and resolve complex technical issues, providing hands-on support for environment setup and system optimization. • Develop and maintain tools and processes to enhance system performance and reliability. • Work closely with software engineers, DevOps, and other stakeholders to ensure seamless integration and operational support for new features. • Collaborate with cross-functional teams to maintain consistent and reproducible development environments. • Participate in incident response efforts, helping to minimize downtime and ensure quick recovery from system disruptions. • Create and maintain detailed documentation of systems, processes, and configurations to ensure accessibility and knowledge sharing within the team. • Perform regular audits and updates to ensure adherence to industry standards, such as ISO or SOC compliance.